BYD Taunton could not have been more professional friendly or helpful. We purchased an Attoo 2 which we thought a great car at unbeatable value. Salesman Kelvin Barbosa was very personable and helpful... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First class service from point of 1st contact with the original enquiry. Fair part exchange valuation and process was smooth and straightforward throughout. Nice little touches when collecting the car... See more
Company replied
Wonderfully welcoming as soon as we walked through the door, whilst not being pushy so felt free to browse and get the feel of each model available. We dealt with Simon and Michael and they went the e... See more
Company replied
Hi, I am addressing the management of BYD Taunton, General Manager Mr. Martin Green because Mr. Kelven Barbara is the most professional person in the field of car sales. Now for you, Mr Kelven you... See more
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Company details
Written by the company
BYD South West brings the world's best-selling electric cars to the region. Industry leaders in cutting-edge battery technology and innovative electric transportation, the growing portfolio of electric and hybrid models are now available to view and test drive at our local dealerships in the South West. Visit our showrooms in Exeter, Plymouth, Taunton and Truro to test drive a BYD car and explore the growing line-up. We offer all finance options including shorter terms and outright purchase, as well as a range of service plans to suit you
BYD South West
Written by the company
- Technological innovations for a better life
Contact info
United Kingdom
- info@bydsouthwest.co.uk
- bydsouthwest.co.uk
4.8
Excellent
230 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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5⭐️ absolutely brilliant service
The whole team were excellent from start to finish. They made a special effort to get a car delivered in record time and I felt they were genuinely interested in my needs. Absolutely fantastic service and I would highly recommend.
23 April 2026
Unprompted review
Reply from BYD South West
Hello Ben,
Thank you for the fantastic 5 star review! We’re delighted the team could get everything sorted so quickly and make the process smooth from start to finish. We really appreciate the recommendation and hope you enjoy the car!
Kind regards,
Freya
Excellent service
Excellent service, friendly, professional and efficient. Would definitely recommend and I will return.
17 April 2026
Unprompted review
Reply from BYD South West
Hello Lee,
Thank you for the great feedback! We’re really pleased you found the service friendly, professional and efficient. We appreciate the recommendation and look forward to seeing you again.
Kind regards,
Freya
It was a really good experience buying my BYD Dolphin
It was a really good experience buying my BYD Dolphin from the Exeter show room. I had researched the make and kind of car I want and noticed that there were several on sale at Exeter. Gemma helped me through deciding which one would suit me best and then when I went to pick it up it was all ready, clean and sparkling with a rosette on it! She then helped me through the paperwork and all the controls and I was able to drive it away that day. I was so happy with my new eV.
22 April 2026
Unprompted review
Reply from BYD South West
Thank you for your great review regarding your recent experience at our Exeter dealership. We're so pleased to hear that everyone you spoke to was able to help you with this experience and make it as stress free as possible from start to finish. I have passed your comments directly to Gemma who will be especially pleased to hear your kind words. We appreciate the time taken you've taken to give this feedback and we thank you again. We hope to see you in the future.
All the best, Keira.
Very professional good service smooth…
Very professional good service smooth handover
2 April 2026
Unprompted review
Reply from BYD South West
Hello Steven,
We appreciate your lovely review in regards to our Plymouth dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Freya.
Highly recommend these guys
Highly recommend these guys. Had a wonderful experience with a purchase and the customer service since then has been very good. Also, their cars are amazing if you don't already know.
12 November 2025
Unprompted review
Reply from BYD South West
Hello Anne,
We appreciate your lovely review in regards to our Exeter dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Freya.
Dolphin surf comfort & BYD excellent
My husband and I recently decided to purchase an e vehicle for the first time and after lots of research in to the best options for us we decided the brand that was surging ahead and made the most impression on us and therefore the place to invest our hard earned money was with BYD. We had reviewed the various cars on offer and we felt the Dolphin Surf Comfort was best for us.
We had a short wait for stock to be available though this was available earlier than had first been quoted by the exceptionally good team that work at the local branch ( Kelven, Toby & Devan) we’re all excellent in guiding us through the process and we took finance to ensure that we could exchange the vehicle in 3 years if technology improves in that timeframe. Again all was talked through and the team sold us what we needed with out being over bearing
All questions around the move to electric were answered and we felt confident and excited by the teams enthusiasm to assist us.
We were pleased with the be price we paid.
The vehicle is excellent and in the last few weeks of use we are very happy customers and pleased with the choice we made.
We have recontacted the team to ask a question and again questions were answered and resolved.
30 March 2026
Unprompted review
Reply from BYD South West
Thank you for your great review regarding your recent experience at our Taunton dealership. We're so pleased to hear that everyone you spoke to was able to help you with this experience and make it as stress free as possible from start to finish. I have passed your comments directly to both Kelven, Toby and Deven who will be especially pleased to hear your kind words. We appreciate the time taken you've taken to give this feedback and we thank you again. We hope to see you in the future.
All the best, Keira.
Great car, great team.
All members of the sale sales team were very helpful, and made buy in a new car a stress free experience.
Very helpful handover on purchase. All systems on the car covered.
30 March 2026
Unprompted review
Reply from BYD South West
Thank you for your kind words, our team at Exeter will be so pleased to hear your lovely comments. I will definitely let our team know! We look forward to seeing you again.
All the best - Keira.
Byd plymouth review
Very friendly service from start to finish. Very knowledgeable. Felt like there was no pressure to buy.
1 April 2026
Unprompted review
Reply from BYD South West
We are delighted to hear your thoughts on your recent experience with our Plymouth dealership. It is great to hear that our team where professional and quick.
Best wishes - Keira.
Very pleased with our BYD SEALION 5
From first viewing and test drive Chelsea and Chicaine were so helpful . They answered all our questions and made the process of ordering , buying and delivery of our Sealion5 so easy . They kept us in the loop of delivery time and when we picked the car up Chicaine was very thorough and professional in the handover . Would definitely recommend BYD Truro .
8 April 2026
Unprompted review
Reply from BYD South West
Thank you for your great review regarding your recent experience at our Truro dealership. We're so pleased to hear that everyone you spoke to was able to help you with this experience and make it as stress free as possible from start to finish. I have passed your comments directly to both Chelsea and Chicaine who will be especially pleased to hear your kind words. We appreciate the time taken you've taken to give this feedback and we thank you again. We hope to see you in the future.
All the best, Keira.
New Car
From the moment my son and I walked into and asked so many questions to the time I drove out in my new car both Kelven & Deven were excellent, I would highly recommend.
7 April 2026
Unprompted review
Reply from BYD South West
We appreciate your lovely review in regards to our Taunton dealership and we hope to see you again soon. I will be sure to pass your comments over to Kelven and Deven.
Best wishes, Keira.
Process of getting the car was easy I…
Process of getting the car was easy I would like to thank both to Deven and Kelven for excellent service and communication they kept me informed on all steps i would highly recommend.
2 April 2026
Unprompted review
Reply from BYD South West
Thank you for your great review regarding your recent experience at our Taunton dealership. We're so pleased to hear that everyone you spoke to was able to help you with this experience and make it as stress free as possible from start to finish. I have passed your comments directly to Deven and Kelven who will be especially pleased to hear your kind words. We appreciate the time taken you've taken to give this feedback and we thank you again. We hope to see you in the future.
All the best, Keira.
Reply from BYD South West
We are delighted to hear your thoughts on your recent experience with our Exeter dealership. It is great to hear that our team where professional and quick.
Best wishes - Keira.
Really personable and helpful staff
Really personable and helpful staff, Toby, Kelven and Deven
31 March 2026
Unprompted review
Reply from BYD South West
We appreciate your lovely review in regards to our Taunton dealership and we hope to see you again soon. I will be sure to pass your comments over to Toby, Kelven and Devon.
Best wishes, Keira.
Wonderful new car. absolutely love my new all electric…
I absolutely love my new all electric Dolphin Surf. It’s been a great experience buying it. Bit daunting at first as very different from my petrol Ford Focus. No handbrake, no ignition key, no clutch, no gears. Just all positive responsive driving. It’s a pleasure to be out in it.
8 April 2026
Unprompted review
Reply from BYD South West
Thank you for your great review, we are so glad to hear that your experience with us at our Exeter dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.
All the best, Keira.
Absolutely amazing service from all…
Absolutely amazing service from all especially Freddie
Travelled from Birmingham to get the car
Thank you all
28 March 2026
Unprompted review
Reply from BYD South West
We are delighted to hear your thoughts on your recent experience with our Exeter dealership. It is great to hear that our team where professional and quick.
Best wishes - Keira.
Best experience in a car showroom I have ever had, best ever car.
I have always purchased new cars and I have never been to a showroom that has given me so much time, attention and brilliant service. Every single person working at Exeter was friendly, kind and considerate, they all introduced themselves even if they weren't the person making the sale. I was not pressured into the purchase and I was given the opportunity to look around for as long as I wanted. I opted for the Dolphin Design which is a pleasure to drive. Every question I asked was answered constructively. Thank you to you all especially Ruth who dealt with my purchase.
10 February 2026
Unprompted review
Reply from BYD South West
Thank you for your great review, we are so glad to hear that your experience with us at our Exeter dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.
All the best, Keira.
Welcoming without any sales pressure, would highly recommend
Wonderfully welcoming as soon as we walked through the door, whilst not being pushy so felt free to browse and get the feel of each model available. We dealt with Simon and Michael and they went the extra mile when they did not have the colour combo we were interested in so they went to their stock area, some drive away, and bought us one so we could see it. Ended up buying a car from them and cannot recommend this dealership highly enough.
16 March 2026
Unprompted review
Reply from BYD South West
Thank you for your great review regarding your recent experience at our Exeter dealership. We're so pleased to hear that everyone you spoke to was able to help you with this experience and make it as stress free as possible from start to finish. I have passed your comments directly to both Michael and Simon who will be especially pleased to hear your kind words. We appreciate the time taken you've taken to give this feedback and we thank you again. We hope to see you in the future.
All the best, Keira.
My experience with Plymouth byd was…excellent
My experience with Plymouth byd was excellent, I dealt with dayle Campbell and he went above and beyond to find the right vehicle for me , one or two hiccups along the way but he went out of his way to resolve them, I would recommend Plymouth byd to anyone who is after a byd
27 March 2026
Unprompted review
Reply from BYD South West
Thank you for your great review regarding your recent experience at our Plymouth dealership. We're so pleased to hear that everyone you spoke to was able to help you with this experience and make it as stress free as possible from start to finish. I have passed your comments directly to Dayle who will be especially pleased to hear your kind words. We appreciate the time taken you've taken to give this feedback and we thank you again. We hope to see you in the future.
All the best, Keira.
Brilliant comms and support from Dayle.
Brilliant comms and support from Dayle.
very easy to deal with, details agreed and sorted quickly and delivery of the vehicle within a couple of days. The car is brilliant!
3 April 2026
Unprompted review
Reply from BYD South West
Thank you for your kind words, our team at Plymouth will be so pleased to hear your lovely comments. I will definitely let our team know! We look forward to seeing you again,.
All the best - Keira.
Great car
Great car, great experience buying at BYD Taunton.
Kelven was brilliant nothing was too much trouble and was extremely helpful.
23 March 2026
Unprompted review
Reply from BYD South West
We appreciate your lovely review in regards to our Taunton dealership and we hope to see you again soon. I will be sure to pass your comments over to Kelvin.
Best wishes, Keira
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