BYD South West Reviews 

We were welcomed as soon as we stepped inside to enquire about the cars. Although I had cancelled my test drive as running late we still managed to have one😊Simon Wingfield was a brilliant salesman explaining different things and answering questions without been pushy. We ended up buying an ato3 the same afternoon. The quickest we have ever bought a car!! We picked it up 4 days later and Simon yet again spent time explaining all the controls which the mechanics had already set up for us and he made sure the ap was on my phone and working correctly before we left.

Excellent correspondence and not pushing all the time like alot of other car companys seem to do and overall very helpful, Kelvin Barbosa who dealt with myself at Taunton was extremely noligable about the byd product ,a good listener and very patient as I had been going there for over a year without a purchase ? Overall a top salesman you do not want to lose , very impressed by him.
Regards Mark Porter

Poor customer service based on turning up for booked test drive, the sales rep was over 30 minutes late and no mention of having points on licence affects the chance of having test drive, ended up having my partner test drive and feeling very judged. No drink offered and very little apology. Everything up to point of sale from BYD head office was very very slick, professional and promising.

Great Company. Great Service. Good Luck for all

I have dealt with a few BYD garages in the last month as I was looking for Sealion 7 Excellence in white
By fortune Exeter BYD had the car and the spec I was looking for
I travelled 200 miles to collect the car and was not disappointed the car is exceptional
Freddie, Michael,Ryan and the team were extremely attentive and it is rare to write a review on customer care and service that exceeds one’s expectations but they really did surpass my expectations
I was extremely impressed and would not hesitate to recommend not only BYD as an exceptional car but the team as they made the experience a real pleasure

Very helpful staff. Everything explained well. A big thank you to Yasmin for answering all my questions.

Staff at marsh Barton, Exeter were extremely helpful. Simon wingfield spent about 3 hours with me assisting me and answering all my questions and took me for a test drive. Very helpful throughout.

First class service from point of 1st contact with the original enquiry. Fair part exchange valuation and process was smooth and straightforward throughout. Nice little touches when collecting the car which was in pristine condition and a very thorough hand over with explanations and vehicle features fully explained. Top service, would highly recommend and definitely use BYD south west in the future.

Freddie was brilliant. From organising a test drive to finding a suitable car at a sister dealership, then leading me through the buying process and finally doing the comprehensive handover.

Great experience. Popped in at the end of a long day trying on cars, and browsed the BYD range in the showroom without pushy sales tactics (tbh the cars sell themselves anyway). Chanced upon the Seal U DMi and then explored finances. Refreshing to find a dealer happy to discuss leasing options rather than pushing PCP. Yasmin was superb throughout, even though there were hitches selling our old vehicle privately, and took ages explaining all the controls and infotainment when we picked up our vehicle. Mention to Kirsty too for getting us there. All in all very good

All staff at byd plymouth was very friendly, Jacob who looked after us was very professional explained in detail about the car , no pressure stress free , bought a byd seal u very very happy ,a big thank u to Jacob definitely a credit to the byd branch

Literally the best customer service I had ever had. Went into browse at cars as I was looking for a new one and waiting for a test drive from another garage. Long story cut short ended up walking out of the door having purchased an Atto 2!

I was welcomed as soon as I walked in the door and didn’t feel pressured at all. Was offered a test drive and the rest is history!

Special shout out to Michael Graham, Simon Wingfield and Kirsty. All knowledgable and lovely people.

I have been recommending BYD Exeter to my friends as well as the cars!

Thanks again.

The staff are friendly and very helpful. Steve and Jacob took time to explain everything to us. We have bought the Dolphin Surf from them and we are delighted with the car.

We have recently bought our car through BYD Exeter,even though we live in Taunton and the transaction was smooth, professional and our sales consultant ,Simon made sure we are well informed of every detail and that we get our car soon, just as wanted.

Chicaine did a brilliant job for me , can’t thank her enough. Would highly recommend this dealer

Good service from Simon, easy and straightforward to purchase. Really happy with the car.

I got a great deal on my BYD Seal. I absolutely love it! Best car I have ever owned. Thanks to the expert guidance of Chicaine and Chelsea. Both saved me from buying a Tesla! Phew!!

Great experience at BYD South West, smooth, efficient and knowledgeable . No pushy sales tactics, just honesty and transparency.

Freddie is a credit to the team, was a joy to deal with.

Sam

Amazing car salesman not pushy from seeing and experiencing a test drive new car delivered within a week couldn’t of asked more.

There was very personal approach (by Kelven), which was more than helpful when trying to make a big decision. All questions were answered, which is I portent when switching to an EV.