BYD Taunton could not have been more professional friendly or helpful. We purchased an Attoo 2 which we thought a great car at unbeatable value. Salesman Kelvin Barbosa was very personable and helpful... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First class service from point of 1st contact with the original enquiry. Fair part exchange valuation and process was smooth and straightforward throughout. Nice little touches when collecting the car... See more
Company replied
Wonderfully welcoming as soon as we walked through the door, whilst not being pushy so felt free to browse and get the feel of each model available. We dealt with Simon and Michael and they went the e... See more
Company replied
Hi, I am addressing the management of BYD Taunton, General Manager Mr. Martin Green because Mr. Kelven Barbara is the most professional person in the field of car sales. Now for you, Mr Kelven you... See more
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Company details
Written by the company
BYD South West brings the world's best-selling electric cars to the region. Industry leaders in cutting-edge battery technology and innovative electric transportation, the growing portfolio of electric and hybrid models are now available to view and test drive at our local dealerships in the South West. Visit our showrooms in Exeter, Plymouth, Taunton and Truro to test drive a BYD car and explore the growing line-up. We offer all finance options including shorter terms and outright purchase, as well as a range of service plans to suit you
BYD South West
Written by the company
- Technological innovations for a better life
Contact info
United Kingdom
- info@bydsouthwest.co.uk
- bydsouthwest.co.uk
4.8
Excellent
230 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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The whole experience was first class…
The whole experience was first class from the test drive to the hand over of the car, the sales team were very knowledgable about the car, taking the time to explain the very various functions and the technology that this fantastic car has.
I would like to express a call out to Devin, he was especially helpful with the car selection, simplifying the paperwork making the process very easy and simple.
I would recommend this garage a 100% every time
15 June 2026
Unprompted review
Reply from BYD South West
Thank you for your fantastic 5-star review! We're delighted to hear you had a first-class experience from test drive to handover. We'll be sure to pass your kind words on to Devin, who will be thrilled to know he made the process so straightforward. Thank you for your recommendation, and we wish you many happy miles in your new BYD!
Best wishes,
Keira
Great customer service and after sale
Great customer service and after sale. Listened and provided all I needed to buy and collect my new car.
5 June 2026
Unprompted review
Reply from BYD South West
Thank you for your kind review. We're delighted to hear that you were happy with both our customer service and aftersales support.
It's great to know that our team listened to your needs and provided everything you needed for a smooth purchase and collection experience. We appreciate your feedback and hope you enjoy your new car.
Best wishes, Keira
Excellent customer service at the…
Excellent customer service at the Exeter store > fast, efficient, friendly and very very helpful. Thank you : )
28 May 2026
Unprompted review
Reply from BYD South West
Thank you for your lovely review. We're delighted to hear that you received fast, efficient, friendly, and helpful service from our Exeter team.
Your feedback is greatly appreciated, and we'll be sure to share your kind words with the team. Thank you for choosing BYD, and we hope to see you again in the future!
Best wishes, Keira
Absolutely love our new Seal…
Absolutely love our new Seal Excellence. The staff at BYD Exeter are fantastic, in particular Gemma Norton . Her attention to detail, and her friendly attitude was amazing.
29 May 2026
Unprompted review
Reply from BYD South West
Thank you for your wonderful review. We're delighted to hear you're loving your new Seal Excellence and that Gemma provided such fantastic service.
We'll be sure to pass on your kind words to Gemma, who will be thrilled to hear how much her attention to detail and friendly approach were appreciated. Enjoy your new car, and thank you for choosing BYD Exeter!
Best wishes, Keira
Outstanding Service from Start to Finish
I recently purchased a car from this garage and couldn't be happier with the experience. The service and communication throughout were excellent, making the whole process smooth and stress-free. A special mention to Dayle, who went above and beyond to help and ensure everything was taken care of. Highly recommended, and I wouldn't hesitate to use them again in the future.
1 June 2026
Unprompted review
Reply from BYD South West
Thank you for your fantastic review. We're delighted to hear that you had such a smooth and stress-free experience with us.
We'll be sure to pass your kind words on to Dayle, who will be thrilled to know their help and dedication made such a positive difference. We truly appreciate your recommendation and look forward to assisting you again in the future.
Best wishes, Keira
Friendly knowledgeable staff
Friendly knowledgeable staff. Good delivery time.
3 June 2026
Unprompted review
Reply from BYD South West
Thank you for your review. We're delighted to hear that you found our team friendly and knowledgeable, and that you were pleased with the delivery time.
We appreciate your feedback and hope you enjoy your new car. Thank you for choosing us!
Best wishes, Keira
The experiance…
From start to finish the experiance with BYD Plymouth was a positive one kirsty and the team at Plymstock were very professional and nothing was too much trouble I would highly recommend the brand and the team
26 May 2026
Unprompted review
Reply from BYD South West
Thank you for your kind review! We're delighted to hear that you had such a positive experience with Kirsty and the team at Plymstock. Your recommendation means a lot to us, and we hope you enjoy your new BYD. We look forward to welcoming you again in the future.
Best wishes,
Keira
BYD Top of class
The sales staff were very knowledgeable, they were not pushy but seemingly more interested in providing all the information required to make an informed decision. The test drive was arranged the same day, the offices were plush and we were made to feel at ease throughout the process. Over all service was of a high standard, therefor we would recommend.
24 September 2025
Unprompted review
Reply from BYD South West
Thank you for your wonderful review! We're delighted to hear that our team provided a knowledgeable, informative, and relaxed experience without any pressure. It's great to know you felt comfortable throughout the process and that the same-day test drive helped you make an informed decision. We truly appreciate your recommendation and hope you enjoy your new BYD for many years to come.
Best wishes,
Keira
BYD great garage
We were served by Kirsty, who was very friendly and informative. This was our first experience of plug in hybrid cars and we found the whole experience very positive. We purchased a car and have had it for a week. So happy with the quality.
12 May 2026
Unprompted review
Reply from BYD South West
Thank you for your lovely review! We're so pleased to hear that Kirsty made your first experience with a plug-in hybrid both informative and enjoyable. It's fantastic to know you're happy with your new BYD and its quality after your first week of ownership. We'll be sure to pass your kind words on to Kirsty. Wishing you many happy miles ahead!
Best wishes,
Keira
I bought my BYD Seal U from the branch…
I bought my BYD Seal U from the branch at Exeter. The team is very friendly, helpful and kind particularly Yasmin and Michael. The car is one of the best I have ever bought, very comfortable to drive , lots of safety and luxury options come as standard. Excellent milage MPG I am doing around high 40s mpg. I strongly recommend this car. It is better than many German cars with great value of the money.
22 May 2026
Unprompted review
Reply from BYD South West
Thank you for your fantastic review! We're delighted to hear that Yasmin and Michael provided such friendly, helpful, and kind service during your visit to our Exeter branch. It's wonderful to know you're enjoying your BYD Seal U and are impressed by its comfort, features, efficiency, and value for money. We truly appreciate your recommendation and wish you many happy miles in your new car!
Best wishes,
Keira
Freddie Ridley-Rundle explained…
Freddie Ridley-Rundle explained everything very well and clearly- will certainly think about buying a Sea Likn thru Freddie.
Thank you
Andy & Edwena Mackay
23 May 2026
Unprompted review
Reply from BYD South West
Thank you Andy & Edwena for your lovely review.
We’re so pleased to hear that Freddie explained everything clearly and made the process easy to understand. We’ll be sure to pass on your kind comments to him.
Thank you again for taking the time to leave your feedback, and we hope to assist you further when you’re ready to move forward with your Sea Lion purchase!
Kind regards,
Freya.
Extremely pleased with the car and…
Extremely pleased with the car and whole experience.
very simple and straightforward and the car is great.
Ruth Saunders was a pleasure to deal with and we would highly recommend BYD if your thinking about changing cars
20 April 2026
Unprompted review
Reply from BYD South West
Hello Neil,
Thank you for your lovely review! We’re so pleased you enjoyed the whole experience and are loving your new car. Ruth will be delighted to hear your kind feedback. Wishing you many happy miles in your new BYD!
Kind regards,
Freya.
Love our BYD Seal but.......
Love our BYD Seal.... BYD Exter were great handing the car over etc but Unfortunately we have hit a problem with our car where both keys have been deleted from our phones and also remote control access to the car is now non existent. I have raised this problem with BYD since the problem began a couple of weeks after driving our car away we are now month 4 of ownership and still we have not got a resolution and we are still without remote control to our car. Freddie at Exter is lovely and very helpful this is not a review in Freddie because he has been great. But, we are really annoyed that we do not have remote control access to our car. BYD is anyone able to help with this? Car registration is WF25NPY. Thanks
15 May 2026
Unprompted review
Reply from BYD South West
Thank you for your review regarding you recent experience at BYD Exeter.
I have passed on your review to the Service manager of BYD Exeter and have asked them to make contact with you regarding this.
In the meantime if I can help with anything else please contact me on feedback@citywestcountry.co.uk or on 01392822700 and ask for Rebekah
Kind regards,
Rebekah
Service from the team was fantastic
Popped down to the Exeter BYD today with my two young boys, the staff were incredibly helpful, kind and patient especially with my two young boys who had definitely made a friend for life with one of the ladies!! Such a warm welcome from all the team and thank you so much for your time! The car was mega too!
9 May 2026
Unprompted review
Reply from BYD South West
Hello Stuart,
Thank you for such a fantastic review! We’re delighted to hear you and your boys received such a warm welcome from the team at Exeter BYD. It’s wonderful to know the staff made the visit so enjoyable for the whole family — and we’re glad you loved the car too! We really appreciate your kind words and hope to see you all again soon!
Kind regards,
Freya
Excellent customer service
Excellent customer service, went over and above to ensure we had our car before the expected delivery date.
30 April 2026
Unprompted review
Reply from BYD South West
Hello Ross,
Thank you for your lovely feedback! We’re so pleased our team could go above and beyond to get your car to you earlier than expected. Enjoy your new car, and thank you for choosing us!
Kind regards,
Freya
Good customer service
Easy booking process for servicing; proactive communication from the service department team; prompt service at the appointed time and full feedback.
8 May 2026
Unprompted review
Reply from BYD South West
Hello Amanda,
Thank you for your great feedback! We’re delighted to hear you found the booking process easy and our service team proactive and efficient throughout. Providing clear communication and prompt service is always our goal, and we really appreciate your support.
Kind regards,
Freya
What a lovely company to do business…
What a lovely company to do business with. Dropped in on the off chance as we were in Marsh Barton actively looking at other brands. I think it took us about 5 minutes to realise that we'd made a very good move. An hour later we'd made our purchase and 2 days later we collected it. Thank you Gemma for the effortless and seamless experience ! I would certainly recommend this company to anyone, added to which the car is brilliant
28 April 2026
Unprompted review
Reply from BYD South West
Hello Iain,
Thank you for such a wonderful review! We’re delighted you decided to stop by and even happier to hear Gemma made the whole experience effortless and seamless. Enjoy your brilliant new car, and thank you for the recommendation — it really means a lot to us!
Kind regards,
Freya
Excellent BYD dealership
Can honestly say the whole BYD experience was excellent from the initial test drive through to the purchase of a new Dolphin Surf…a very impressive car. I was assisted by both car sales staff Chelsea & Chicaine on several occasions & who were pleasant informative & very helpful.
2 May 2026
Unprompted review
Reply from BYD South West
Hello Tim,
Thank you for your fantastic review! We’re so pleased to hear you had an excellent experience from test drive to purchase, and that Chelsea and Chicaine were so helpful and informative throughout. Enjoy your new BYD Dolphin Surf!
Kind regards,
Freya
Incredible team at BYD Exeter
Incredible team at BYD Exeter who are all very helpful and professional - nothing is ever too much to ask. Buying process was seamless from start to finish with the expertise of Ruth. Handover was very informative and thorough.
Would highly recommend the staff at BYD Exeter as well as the BYD brand - we now have 3 BYD vehicles in the family.
28 March 2026
Unprompted review
Reply from BYD South West
Hello Sophie,
Thank you for the amazing review! We’re delighted to hear the team at BYD Exeter made the whole process seamless and informative. We’ll make sure Ruth and the team see your kind comments. It means a lot to have your continued support — especially with three BYD vehicles in the family!
Best wishes,
Freya
Very friendly and professional service
Very friendly and professional service. They kept me informed as things moved forward. The handover was excellent and informative. Ruth was very helpful in the whole process.
1 April 2026
Unprompted review
Reply from BYD South West
Hello,
Thank you for the lovely feedback! We’re so pleased you found the service friendly and professional throughout. We’ll be sure to pass your kind comments on to Ruth, and we hope you enjoy your new car!
Kind regards,
Freya
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