Buy Me a Coffee Reviews 

Update:
After I posted this review, Buy Me a Coffee contacted me by email and said they wanted to investigate my old account.

I gave them the account link they asked for, then I was ignored again. After waiting around a week, I had to send another follow-up just to get a response.

Their final explanation was that they detected “multiple failed card transactions and high risk payments” and therefore would not allow me to continue using the platform.

The problem is that I did not make any suspicious transactions or try to withdraw money improperly. If someone attempted to make fraudulent or high-risk payments to my page, that is not the same as me committing fraud, and I was never given any evidence or details showing that I personally did anything wrong.

They still did not explain which transactions were supposedly high risk, what exactly I violated, or what happened to the money that was in the account.

What makes this worse is that they contacted me after my review and publicly said they would properly investigate the case, yet I still had to chase them for a response.

So after all this time, I’m still left with vague accusations, no transparency, and no proper explanation.

If you're a creator that wants to be financially rewarded for your efforts, or if you're someone that wants to show your appreciation of someone's work, then I'd recommend NOT using Buy Me A Coffee.

I signed up to Buy Me A Coffee and my supporters began making contributions towards my work. However, while it was very easy for them to contribute, it wasn't so easy for me to claim the funds.

Along with the hundreds of other people who say they were strung along by this company's dubious tactics, I was given one excuse after another when I requested a pay out of my funds and I was expected to jump through hoops to get it.

About a week after I requested a payout, I started receiving emails from Buy Me A Coffee to the following effect:

'We’re currently reviewing your account, and we need a bit more information to complete the process. To ensure a smooth and quick approval, please provide the following details:

- Send us screenshots showing where and how you share your Buy Me a Coffee link.
- What is the primary reason for your audience to pay you?'

I gave the information and screenshots they requested, but they seemed to ignore this, and they kept asking again and again. I soon realised that they were deliberately delaying the pay out process.

Firstly, why wait a week from my payout request, before asking for this information? To earn more interest on my funds? Why couldn't they request this information at the start, when I first signed up? Why wait until funds had accumulated and I asked to be paid?

In addition to this, Buy Me A Coffee is not exactly transparent with the fees they charge. In fact, they're downright misleading. While they prominently advertise a 5% commission fee, claiming that "creators keep 95% of the earnings", it turns out that this is far from the truth. The actual take is nearly double this, when all the layers are accounted for. In my case, I ended up with only 88% of the earnings.

After quite a bit of effort, and a fair amount of stress, I eventually succeeded in getting my funds out of the hands of Buy Me A Coffee.

Buy Me A Coffee seems to exploit individuals who are trying to make a few pounds and who have a lack of time or determination to fight for the money they've earned.

I've learned my lesson, and I will never use this outfit again.

I am currently waiting for a payout that was initiated on 7 August and marked as completed on 11 August. I have a Trace ID and have contacted my bank but they have confirmed that they cannot locate the payment using the reference.

I have also contacted Buy Me a Coffee support but have not received a response yet.

I would appreciate assistance in tracing this payout and understanding where the funds currently are.

Update: thank you BMAC. I did receive support yesterday via email. Tina reached out and I let her know that the bank finally figured out that something was wrong on their side. So everything is now sorted out. Thank you for being responsive to this matter. I appreciate!

My 2FA had issues and I was able to fix it with some help from the support team, although would love it if you guys add some features on that in the mobile app

I had an issue with my account & tech support was great.... very polite & helpful. Thanks, guys!

Great customer service..
IG Lvdrizzle_music
Thanks Buy me a coffee team👍👍👍

Tina was so helpful great team member.
Give her a pay increase

Abi was very , very helpful and she stuck with me during several calls because I was having a hard time with the website. I am so pleased to say that Abi was the most responsive and helpful customer service associate with whom I have ever interacted.

When I had a problem, the person who helped me was truly as respectful as I was to them and I really appreciated it. Even though my issue solved itself and I thought I was embarrassed because I had to admit that, they were kind and made me feel seen.

They were great ! I had an issue with subscription fees and they sorted that out straight away. Much appreciated! Thank you ☺️
Customer service and communication was A++

I paid a YouTuber for 7 different reaction videos, including 2 that were expedited that have been pending for a month. She's uploaded exactly zero of them and has a "no refund policy." How is it fair that she's able to keep $225 of my hard earned money and I get nothing back? Buy Me A Scam has yet to reply to any inquiry.

Really happy with the support! Tina was very helpful and took the time to check my payout situation. As a creator from Brunei, I was worried because Brunei is no longer listed as a supported payout country, but she confirmed that my existing Stripe Express connection still supports my country and advised me not to disconnect it. This was a huge relief. Thank you so much for the help!

I’ve had great support from BMAC when I’ve needed it. There are just a few kinks that I wish could be worked out. It’s an easy platform to use.

Let's give credit where credits due! Customer service really stepped up their game. A problem they refused to fix last year, was fixed quite quickly and professionally this week. We'll done BMC for staying in the game!

I recently had an issue with the email address I had on my account (due to my own mistake) and customer support was able to get it fixed for me fairly quickly.

Reported a dog rescue scammer from youtube using stolen video content from actual shelters/rescues to solicit funding and Buymeacoffee responded extremely quickly and banned the account. Very happy with the outcome-thank you.

I had a very good interaction with customer service involving a correction to my account. Things were solved in a timely manner and I really appreciated the help.

I have been using Buy Me A Coffee for 5+ years now, and I absolutely love it. I'm from Nigeria, and it was one of the few platforms that allowed Nigerians to receive money from around the world. The platform is very easy to use, and payouts have no limit and are never delayed. Recently, I had an issue with my account, and the customer service team was kind and resolved it for me. I still choose BMAC over Gumroad and Lemonsqueezy any day, even though the others offer more features than BMAC