I cannot give 5/5, because problems appear - but the best thing is that BMC listens to their users and actually fix those problems. Contrary to many others (like Patreon), who answer like "We understa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Buy Me A Coffee's support can sometimes be a little slow, but the experience is worth it. The responses don't feel like automated copy-paste messages — it genuinely feels like you're chatting with a r... See more
Company replied
Overall I have found the Buy Me A Coffee service excellent. The website works well and has let me grow a funding base for my hobby in old age. Recently I had an issue with a feature. It didn’t... See more
Company replied
I really love BMC! ☕💛 It’s a practical and easy-to-use platform. One of the things I love most is how simple the payment process is for supporters. They can make a payment in just a few steps, which... See more
Company replied
Company details
Written by the company
Buy Me a Coffee is the best way for creators and artists to accept one-off support and membership from their fans.
Contact info
3.9
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer Service Delight!
Reached out twice and to my pleasant surprise, I got my answers to my concerns within a 24-hour turnaround time! Thanks, BMC customer support team!
2 August 2026
Unprompted review
Reply from Buy Me a Coffee
Thanks! Glad both questions got answered quickly. Appreciate you taking the time to write in ☕
great platform for creators
1 August 2026
Unprompted review
Reply from Buy Me a Coffee
Thanks for the review!
Easy to set up
Easy to set up, We get text alerts when someone has bought us a coffee.
We were looking for a alternative other than Facebook Stars, that we found our readers are very apprehensive to use.
No issues yet and we would recommend BMAC to anyone that has people that want to show support
28 July 2026
Unprompted review
Reply from Buy Me a Coffee
Thanks for this. The apprehension around some platforms is real, so it's good to hear your readers found this an easier ask and that the alerts are keeping you in the loop. Glad it's been a smooth run so far ☕
Great support
I've been using BuyMeACoffee for almost two years. It's super easy to use, and the customer service is very responsive. I reported a bug in their purchase export data. The team was able to validate the bug the next day and eventually fix the bug some time after.
28 July 2026
Unprompted review
Reply from Buy Me a Coffee
Two years in, thanks for sticking with us. And thanks for actually reporting that export bug, a clear report we can validate quickly is half the fix, so it's appreciated more than you'd think. Glad it's sorted ☕
Buy Me A Coffee
Buy Me A Coffee. Great concept. Helpful staff. Good experience all around.
27 July 2026
Unprompted review
Reply from Buy Me a Coffee
Thanks, good to hear it's worked out all round. Appreciate you writing in.
Reply from Buy Me a Coffee
Thanks, glad it was a quick fix. Appreciate you writing in
Helped reverse a fraudulent charge
I've never used this company/site, but someone made a fraudulent charge with them using my leaked credit card & email info. I contacted Buy Me a Coffee, and after a week and a half they were able to reverse the charge. They could've just told me it was out of their hands, but they put in the effort to help me out.
24 July 2026
Unprompted review
Reply from Buy Me a Coffee
Sorry you got caught up in this at all,having card details leaked and misused is stressful, and it's not something you should have had to chase. Glad we could get the charge reversed for you. If anything else surfaces linked to that card, reply to your existing thread at support@buymeacoffee.com and we'll pick it straight back up.
Outstanding Support and an Excellent Platform
I've had a very positive experience with Buy Me a Coffee. The platform is easy to use, making it simple to create memberships and share content with my community.
What impressed me the most was their customer support. Every time I had a question, the team responded quickly, politely, and with genuine care. They were patient, professional, and made sure my issues were resolved.
As someone building an online AI education community, I appreciate how straightforward the platform is for managing memberships and supporting creators.
Thank you to the entire Buy Me a Coffee team for providing such a reliable service. I look forward to continuing to use the platform and would happily recommend it to other creators.
25 July 2026
Unprompted review
Reply from Buy Me a Coffee
Thanks for such a considered review. Memberships are one of the trickier things to get right for creators, so it's good to hear the setup stayed simple for you and that support came through when you needed it. Wishing your AI education community every success as it grows. Grateful to have you building on BMC
Log In Issue - great support
I worked with Abi on an issue with my login. Abi was very helpful. She followed up and followed through to make sure everything was working properly. I appreciate the help. Thank you.
22 July 2026
Unprompted review
Reply from Buy Me a Coffee
Thanks for this ,I'll pass it on to Abi. So good to hear that's how it went. Glad you're sorted ☕
I was asked to complete a review.
I was asked to complete a review.
I've never heard of Trustpilot until now. I have no impression of good or bad, so that is all I can say about it.
24 July 2026
Unprompted review
Reply from Buy Me a Coffee
Fair enough. If you ever do run into something worth mentioning, good or bad, we're glad to hear it. Thanks for taking a moment either way
Great experience
Great experience, really nice people. Really quick service!
23 July 2026
Unprompted review
Reply from Buy Me a Coffee
Thanks,that's good to hear. Appreciate you writing in
amazing support from Tina
This app is an amazing support and a brilliant way for friends to support your venture . Recently had an issue and Tina from customer support sorted it out quickly . Polite , patient and professional thanks Tina
23 July 2026
Unprompted review
Reply from Buy Me a Coffee
Thanks for this, Tina will be pleased to hear it. And glad the platform's doing what it should for you and the people backing you. Appreciate you taking the time ☕
Quick and easy to setup
Quick and easy to setup, love the format and idea.
22 July 2026
Unprompted review
Reply from Buy Me a Coffee
Thanks for the review
I found the help excellent
I found the help excellent. I don't very often write reviews but one particular woman was extremely helpful and went out of her way to truly make sure my issues were resolved. Thanks
22 July 2026
Unprompted review
Reply from Buy Me a Coffee
Thanks for making an exception for us , that means more than the review itself. Going out of the way for someone is exactly what we hope support looks like, so it's good to hear it played out that way. Glad you're sorted
Excellent - 100 STARS⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Quick response within 24 hours. Simplified instructions to complete my task. Great customer service experience.
Thank you !
22 July 2026
Unprompted review
Reply from Buy Me a Coffee
Thanks for this. Clear instructions on the first go is the goal, so good to hear it worked out. Cheers for writing in
My credit card was charged $15.00 from…
My credit card was charged $15.00 from buymecoffer.ca.
I didn’t make this transaction so my bank credited my card and canceled my card. Not sure why Canada?
21 July 2026
Unprompted review
Reply from Buy Me a Coffee
That's an unsettling thing to see on a statement , glad your bank sorted the refund quickly. If you'd like us to double-check nothing went through us, send the account details to support@buymeacoffee.com.
Terrible customer service
Terrible customer service, takes days and multiple emails to get a response. They suspended my account without any warning. The communication was v poor and I am v unhappy with the outcome.
22 July 2026
Unprompted review
Reply from Buy Me a Coffee
Suspensions are usually tied to payment partner requirements rather than something we decide on our own, but that's little comfort if nobody explained it clearly. If you reply to your existing thread at support@buymeacoffee.com and mention this review, we'll get someone to look at it properly.
Great experience overall
Buy Me a Coffee is a great website with wonderful customer support. They are very fast, kind, clear, and professional. I wish I could say more and more about them because they really deserve it! :)
22 July 2026
Unprompted review
Reply from Buy Me a Coffee
This made our day, thanks. Support's a big part of what we try to get right, so hearing it landed well means a lot. Thanks for taking the time to write it
Been Two years working with…
Been Two years working with buymeacoffee they really care about creators and quick response Really love there service
21 July 2026
Unprompted review
Reply from Buy Me a Coffee
Two years is a good while , thanks for sticking with us that long. Really glad the support side has held up. Here's to the next stretch.
Great, timely assistance from Buy Me A Coffee Support
I'd encountered some diiificulty with my Buy Me A Coffee account (turned out to be my bad, using wrong login!), and Abi responded to me promptly, helping me to resolve my issue. Abi was friendly and professional.
22 July 2026
Unprompted review
Reply from Buy Me a Coffee
Thanks for this , I'll pass it on to Abi. Login mix-ups happen more often than you'd think, so no need to apologise for it. Glad it was sorted quickly
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