Great quality product and good delivery service. I bought 2 of the 1200x600x9mm acoustic mats for a project to soundproof a wildlife camera trap. Not your usual building project but the requirement... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered fifteen sheets of 25mm Celotex. 2 weren’t filled properly with foam. I rang the company who said they are normally checked before leaving the warehouse. They apologised and delivered two mor... See more
Company replied
We bought some 12mm Acoustic mat and used it to deaden the noise from an air compressor which sits under our workbench. I cut a board to sit in front of it and stapled the mat to the board. It wo... See more
The insulation was exactly as described delivery promised to be in two days and it was think it was about 19-20 hrs. I found good comps to deal with 👍🏻
Company details
Written by the company
Welcome to BuyInsulation.co.uk, the leading independent North West distributor of Thermal and Acoustic Insulation, Fire Protection and Trace Heating. BuyInsulation specialise in the supply of all types of Insulation, Metal and Ancillaries related to the Industrial, HVAC, Marine and Acoustic markets, with competitive pricing combined with next-day delivery on stock items.
Contact info
Unit 1 Newstet Road, Knowsley Industrial Park, L33 7TJ, Liverpool, United Kingdom
- 03301336613
- sales@buyinsulation.co.uk
- buyinsulation.co.uk
4.7
Excellent
297 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Problem sorted
Part of my order was missing however the problem was quickly and unquestioningly rectified. No hesitation in recommending this company. Not to be confused with other online companies with very similar names which I cannot vouch for
18 November 2024
Unprompted review
Reply from Buy Insulation
Thank you, Jimmy, for taking the time to leave your review.
We are sorry to hear there was an issue with your order, but pleased our team could sort it out for you quickly and without fuss. Your recommendation means a lot and we appreciate you pointing out the difference between us and other similar-sounding companies.
Best wishes,
Buy Insulation Customer Care team
Insulation for ageing conservatory.
I needed to insulate the roof of an ageing timber conservatory. Didn’t want to have to cut full size sheets. Buy Insulation advertised 600mm wide foil faced insulation panels which simplified the task. On line ordering was straightforward. Good price. Prompt courier delivery. A very good experience. Would recommend.
28 November 2024
Unprompted review
Reply from Buy Insulation
Thank you, Charles, for sharing your experience.
We are delighted our 600mm wide foil faced panels made your conservatory project simpler.
It is great to hear you found the online ordering easy and the delivery prompt. Your recommendation means a lot and we hope to help you again with future projects.
Best wishes,
Buy Insulation Customer Care team
all smooth transition and fast…
all smooth transition and fast delivery. over all all happy thank you
1 December 2024
Unprompted review
Reply from Buy Insulation
Thank you Zamir for your 5 stars!
We are glad everything went smoothly with your order and that you were happy with the fast delivery. If you need anything else in the future, we are always here to help.
Kind regards,
Buy Insulation Customer Care team
Delivery was exactly according to…
Delivery was exactly according to schedule. Insulation board was well priced and seems to be of good quality.
12 November 2024
Reply from Buy Insulation
Thank you Eirik for your feedback.
We are pleased your delivery arrived as scheduled and you are happy with both the price and the quality of the insulation board. If you need any further assistance, just let us know.
Best wishes,
Buy Insulation Customer Care team
Quick delivery and product as described
31 October 2024
Reply from Buy Insulation
Thank you Leka, for taking the time to share your feedback.
We are pleased to know your order arrived swiftly and matched your expectations. It is always good to hear when our service makes things easy for our customers. If you ever need advice or help in the future, just get in touch.
Best regards,
Buy Insulation Customer Care team
It arrived damaged
It arrived on a pallet with part black wrapping round it but at some stage it had straps round it that caused damage to the sheets of insulation not happy to have it delivered like that
11 November 2024
Reply from Buy Insulation
Thank you, David, for sharing your experience.
We are sorry to hear your order arrived with damage and for the disappointment this caused.
Your feedback is important and we are looking at how we can improve our packaging and delivery process to prevent this in future. If you would like to discuss this further or need support, please email us at sales@buyinsulation.co.uk and our team will be happy to help.
Kind regards,
Buy Insulation Customer Care team
Reply from Buy Insulation
Thank you for your feedback. We are pleased you were happy with the price and the service you received for your insulation knives. If you need anything else, we will be glad to assist.
Best wishes,
Buy Insulation Customer Care team
Really helpful support and items…
Really helpful support and items supplied quickly and well packaged
4 November 2024
Reply from Buy Insulation
Thank you for your review. We are glad you found our support helpful and your items arrived quickly and well packaged. It is always our aim to make things straightforward for our customers. If you need anything in the future, we are always here to help.
Kind regards,
Buy Insulation Customer Care team
Armaflex insulation glue arrived not as…
Armaflex insulation glue arrived not as pictured, a cheaper alternative arrived
It's a chore to use in comparison
Wouldn't use again
6 November 2024
Unprompted review
Reply from Buy Insulation
Thank you, Marc, for your honest feedback.
We are sorry to hear the glue supplied did not match the product image and that it did not meet your expectations. Your comments have been noted and we are reviewing how our products are displayed and supplied to ensure customers always receive what they expect.
If you would like to discuss this further or need any assistance in the future, please contact us at sales@buyinsulation.co.uk.
Kind regards,
Buy Insulation Customer Care team
Have used Buy Insulation 3 times the…
Have used Buy Insulation 3 times the best prices and fantastic delivery always with a smile thank you .
28 October 2024
Reply from Buy Insulation
Thank you, Andrew, for being a loyal customer and for your kind words.
It is wonderful to hear you have returned to us several times and have been happy with the prices and the friendly delivery service. We look forward to helping you again in the future.
Best wishes,
Buy Insulation Customer Care team
Easy ordering and lots of options
Easy ordering, lots of options so could get the exact boards I wanted. Elliot was helpful with local collection. Will use again
4 October 2024
Unprompted review
Reply from Buy Insulation
Thank you Joseph.
We are pleased you found it easy to order and were able to find exactly what you needed. It is great to hear Elliot was helpful with your collection. We appreciate your feedback and look forward to serving you again.
Best regards,
Buy Insulation Customer Care team
40mm celotex
A very good range of products. Simple to order and efficient delivery
11 October 2024
Unprompted review
Reply from Buy Insulation
Thank you for choosing us for your insulation needs. It is great to know you found exactly what you were after and that ordering was hassle free. We work hard to keep our range up to date and get orders out promptly, so your feedback is much appreciated. If you ever have a question or need advice, we are always on hand to help.
All the best,
Buy Insulation Customer Care team
ordered online picked up the day after
ordered online picked up the day after, guys at the warehouse were really helpful easy experience they also deliver too highly recomend
16 October 2024
Unprompted review
Reply from Buy Insulation
Thank you David, for sharing your experience.
We are glad you found the process straightforward and that our warehouse team could help when you came to collect. It is always good to hear you would recommend us and we look forward to helping you again, whether for collection or delivery.
Best regards,
Buy Insulation Customer Care team
Good quality
Good quality super quick delivery will use again thanks
22 October 2024
Unprompted review
Reply from Buy Insulation
Thank you Andrew, for taking the time to leave a review.
We are delighted you were pleased with the quality and how quickly your order arrived. Knowing you will use us again means a lot. If you ever need help choosing products in future, just give us a shout.
Kind regards,
Buy Insulation Customer Care team
Five stars
I couldn't get 40mm celotex locally so I had to order online. Buy insulation were the most reasonable delivery cost I could find for the small quantity I needed. As a bonus they sold 400mm strips of it so that saved me time farting about cutting big boards down.
No tracking info provided but it arrived 2 working days after I placed the order.
Great stuff!
12 October 2024
Unprompted review
Reply from Buy Insulation
Thank you, James, for such a detailed and honest review.
We are pleased we could help you source the exact size you needed without the hassle of cutting down large boards, and that our delivery costs suited your project.
Sorry we missed the mark on tracking info, but glad to hear everything arrived quickly and as expected. If you need anything in future, we are always happy to help.
Best wishes,
Buy Insulation Customer Care team
Good experience
Good experience. Good price for the product. Don't be put off if nobody answers the phone
22 October 2024
Unprompted review
Reply from Buy Insulation
Thank you for sharing your thoughts. We are glad you were happy with the product and price. We know our phone lines can be busy at times, but rest assured our team is always working to get back to customers as soon as possible. If you ever need help, you can also reach us by email or our website chat.
All the best,
Buy Insulation Customer Care team
Dorma Insulation
Having been into places like B & Q , Wickes etc ,I originally thought that my project was going to be expensive.We had recently moved into a Dorma Bungalow in Cheshire , on checking in the loft space I found there was no insulation around the upper bedroom - just bare boards.
Buying it in packs of 10 was the cheapest way of doing it and easiest.
Delivery was good also.
26 September 2024
Reply from Buy Insulation
Thank you David, for your five-star review and for sharing your story.
We are delighted you found a cost-effective option for your Dorma Bungalow and that buying in packs of 10 made things easier for your project. It is always good to hear delivery went smoothly as well. If you ever need more insulation or advice, just let us know.
All the best,
Buy Insulation Customer Care team
Poor communication
Poor communication, delivery was delayed due to transport issues yet no update on when it would be resolved and received.
When delivered 2 panels were damaged.
30 September 2024
Reply from Buy Insulation
Thank you, Lee, for your honest feedback.
We are sorry to hear about the lack of communication and the delay with your order, as well as the damage to your panels. We know how frustrating this must have been and are reviewing our processes to make sure customers are kept better informed in future and that products arrive in perfect condition. If you would like to discuss this further or need support, please email us at sales@buyinsulation.co.uk.
Kind regards,
Buy Insulation Customer Care team
I wanted insulation boards to insulate the floor of my static caravan
I wanted insulation boards to insulate the under floor of my static caravan. The problem i had was i needed 3 differen widths of boards. I spoke to buyinsulation.co.uk and they said they could cut the boards to any width i wanted, saving me having to spend a lot of time cutting to size.
Very helpfull company, price was good and cost no more than another quote i had for supplying 1 standard width. Delivery was within 3 days and boards are good quality, caravan is much warmer now.
5 September 2024
Unprompted review
Reply from Buy Insulation
Thank you, Mike, for your fantastic five-star review.
We are so pleased we could help you get exactly the right sizes for your caravan and save you the hassle of cutting everything down yourself. It is great to hear you found us helpful, the prices fair and that delivery was quick.
Even better to know your caravan is warmer as a result. If you need anything else or have more projects planned, we are always here to help.
Best wishes,
Buy Insulation Customer Care team
Good Company
Once again, Buy insulation were wonderful to deal with. My order arrived within two days, there was a small mistake in what arrived and this was very quickly rectified by Elliot. I will happily recommend them to others. All round great service!!
15 September 2024
Unprompted review
Reply from Buy Insulation
Thank you Caroline, for your lovely feedback. We are delighted to hear you had another positive experience with us and that Elliot could quickly sort out the mix-up with your order. Your recommendation means a lot and we truly appreciate your continued support. If you ever need anything else, just let us know.
All the best,
Buy Insulation Customer Care team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.