Great quality product and good delivery service. I bought 2 of the 1200x600x9mm acoustic mats for a project to soundproof a wildlife camera trap. Not your usual building project but the requirement... See more
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Review summary
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Reviews shaping this summary
I ordered fifteen sheets of 25mm Celotex. 2 weren’t filled properly with foam. I rang the company who said they are normally checked before leaving the warehouse. They apologised and delivered two mor... See more
Company replied
We bought some 12mm Acoustic mat and used it to deaden the noise from an air compressor which sits under our workbench. I cut a board to sit in front of it and stapled the mat to the board. It wo... See more
The insulation was exactly as described delivery promised to be in two days and it was think it was about 19-20 hrs. I found good comps to deal with 👍🏻
Company details
Written by the company
Welcome to BuyInsulation.co.uk, the leading independent North West distributor of Thermal and Acoustic Insulation, Fire Protection and Trace Heating. BuyInsulation specialise in the supply of all types of Insulation, Metal and Ancillaries related to the Industrial, HVAC, Marine and Acoustic markets, with competitive pricing combined with next-day delivery on stock items.
Contact info
Unit 1 Newstet Road, Knowsley Industrial Park, L33 7TJ, Liverpool, United Kingdom
- 03301336613
- sales@buyinsulation.co.uk
- buyinsulation.co.uk
4.7
Excellent
297 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 48 hours
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Excellent service.
Installation query resolved quickly and parts delivered promptly. Great customer service would definitely use again and recommend.
Many thanks!
18 September 2024
Unprompted review
Reply from Buy Insulation
Thank you Adrian for your kind words.
We are pleased we could resolve your installation query quickly and get the parts to you without delay. It is great to hear you were happy with our customer service. Your recommendation means a lot and we look forward to helping you again.
Best wishes,
Buy Insulation Customer Care team
Good company to deal with
The price of the insulation was very competitive and it was delivered very quickly.
20 September 2024
Unprompted review
Reply from Buy Insulation
Thank you so much for your five-star review Paul. We are glad you found our prices competitive and your order arrived without delay. It is always rewarding to know we have made things easy and affordable for our customers. If you have any questions or future projects, we are always happy to help.
Best regards,
Buy Insulation Customer Care team
Reply from Buy Insulation
Thank you for your review. We are pleased to hear you were happy with the service and found the delivery prompt. We aim to keep things simple and efficient for every order. If you need anything in the future, please do get in touch.
Best wishes,
Buy Insulation Customer Care team
Delivered very quickly
Delivered very quickly, exactly what was needed. Great company to deal with. Would use again.
20 September 2024
Unprompted review
Reply from Buy Insulation
Thank you Stephanie for your lovely feedback. We are glad your order arrived so quickly and met your needs. It is always our aim to make things straightforward and reliable for our customers. We appreciate your kind words and look forward to helping you again.
All the best,
Buy Insulation Customer Care team
Reply from Buy Insulation
Thank you Greg, for your review.
We are pleased to know your order arrived the very next day and that you were happy with the product. If you need anything else in the future, we are always here to help.
Best regards,
Buy Insulation Customer Care team
Great personal service
Great personal service, delivery timely. Great product. My challenge was meeting fire, noise and thermal insulation standards set by the local authority and the insulation I bought here was perfect. Fitting in non parallel gaps was easier than anticipated. Great product, my team told me they like working with it.
5 September 2024
Unprompted review
Reply from Buy Insulation
Thank you Toby for your detailed feedback.
It is brilliant to hear our insulation helped you meet all the standards set by your local authority and that your team found it easy to work with, even in awkward gaps. We are especially pleased you were happy with the personal service and delivery. If you have any future projects or questions, we are always here to help.
All the best,
Buy Insulation Customer Care team
I ordered a quantity of insulated…
I ordered a quantity of insulated boards and chose the standard delivery option. To my suprise the BuyInsulation turn up the next day. A friendly gentleman rang me and the delivery driver was really nice and accommodating. I am defo ordering from here again.
22 August 2024
Unprompted review
Reply from Buy Insulation
Thank you Imy for taking the time to share your experience.
We are delighted to hear your order arrived sooner than expected and that both our team and delivery driver made the process a pleasant one. It is always our aim to offer a friendly and reliable service. We look forward to helping you again with your next order.
Best wishes,
Buy Insulation Customer Care team
Quick delivery and helpful
Quick delivery and thankfully altered my order, once I realised I needed more! Very helpful and prompt.
13 September 2024
Unprompted review
Reply from Buy Insulation
Thank you Mark, for your feedback. We are glad we could adjust your order quickly and get everything delivered without delay. It is always our aim to be as flexible and helpful as possible. If you need any further assistance, just let us know.
All the best,
Buy Insulation Customer Care team
Fast delivery
Fast delivery, items as ordered, decent quality. 10/10, nice to see businesses operating this efficiently.
29 August 2024
Unprompted review
Reply from Buy Insulation
Thank you Jes for your brilliant review. We are pleased you were happy with the speed of delivery and the quality of your order.
Your 10 out of 10 means a lot to us. If you ever need anything else, we are always here to help.
Best wishes,
Buy Insulation Customer Care team
This company is fantastic very…
This company is fantastic very professional easy to contact very quick on delivery I have already recommended to a builder 👍🏼👍🏼
21 August 2024
Reply from Buy Insulation
Thank you for your fantastic review Leon. We are delighted you found our service professional, easy to reach and quick on delivery. Your recommendation to a builder means a great deal to us. If there is anything you need in future, we are always ready to help.
All the best,
Buy Insulation Customer Care team
Reply from Buy Insulation
Thank you Samantha, for your feedback. We are pleased you found our service quick and reliable. If you need any help or advice in the future, we are always here to assist.
Best wishes,
Buy Insulation Customer Care team
Reply from Buy Insulation
Thank you for your feedback. We are glad you were happy with the prices, the speed of delivery and our communication throughout. It is always our goal to make your experience smooth from start to finish. If you ever need anything else, just let us know.
Best regards,
Buy Insulation Customer Care team
Reply from Buy Insulation
Thank you Stephen,
We are pleased you were happy with the speedy delivery and the quality of your order. If you need anything else for your next project, we are always here to help.
All the best,
Buy Insulation Customer Care team
Great service
Great service. Well packaged. Everything was there including complementary tacks for the felt. Would recomend.
25 June 2024
Reply from Buy Insulation
Thank you for your review John.
We are glad to hear you were happy with the service and packaging, and that everything you needed was included, even the complementary tacks. Your recommendation is much appreciated and we hope to help you again soon.
Best wishes,
Buy Insulation Customer Care team
Reply from Buy Insulation
Thank you, Pasa, for your feedback. We are pleased to hear everything went well with your order. If you ever need any assistance or have more projects in the future, we are always here to help.
Best regards,
Buy Insulation Customer Care team
Good communication from customer…great
Good communication from customer service when I wanted to change my order. This was sorted hassle free. Fast delivery and great quality. Fully recommend this company.
24 June 2024
Unprompted review
Reply from Buy Insulation
Thank you Hugh, for your kind words. We are glad our customer service team could help you change your order without any hassle and that your delivery was both quick and the products met your expectations. Your recommendation is much appreciated and we are always here if you need further support.
All the best,
Buy Insulation Customer Care team
Delivered on time
Delivered on time, great value for money
Very happy with the service
20 June 2024
Unprompted review
Reply from Buy Insulation
Thank you William, for your review. We are pleased your order arrived on time and that you were happy with both the value and service. It is always good to know we have met our customers’ expectations. If you need anything else, we are always here to help.
Best wishes,
Buy Insulation Customer Care team
Reply from Buy Insulation
Thank you, Ian, for your feedback. We are delighted to hear you were happy with the product and that everything arrived on time for your campervan project.
It is always a pleasure to help with specialist jobs like yours. If you need any further advice or products, just let us know.
All the best,
Buy Insulation Customer Care team
Reply from Buy Insulation
Thank you Dave, for your review. We are pleased your order was dispatched quickly and reached you the next day. If you need anything else, we are always happy to help.
Best wishes,
Buy Insulation Customer Care team
Kept informed
Informed of delay, worked to get order out to.me on lost compatible date and updated me when delivery was imminent
2 July 2024
Reply from Buy Insulation
Thank you for your feedback. We appreciate your understanding regarding the delay and are glad we could keep you updated throughout. It is important to us that customers are informed every step of the way and that you received your order as soon as possible. If you need any help in future, please let us know.
Best regards,
Buy Insulation Customer Care team
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