Great quality product and good delivery service. I bought 2 of the 1200x600x9mm acoustic mats for a project to soundproof a wildlife camera trap. Not your usual building project but the requirement... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered fifteen sheets of 25mm Celotex. 2 weren’t filled properly with foam. I rang the company who said they are normally checked before leaving the warehouse. They apologised and delivered two mor... See more
Company replied
We bought some 12mm Acoustic mat and used it to deaden the noise from an air compressor which sits under our workbench. I cut a board to sit in front of it and stapled the mat to the board. It wo... See more
The insulation was exactly as described delivery promised to be in two days and it was think it was about 19-20 hrs. I found good comps to deal with 👍🏻
Company details
Written by the company
Welcome to BuyInsulation.co.uk, the leading independent North West distributor of Thermal and Acoustic Insulation, Fire Protection and Trace Heating. BuyInsulation specialise in the supply of all types of Insulation, Metal and Ancillaries related to the Industrial, HVAC, Marine and Acoustic markets, with competitive pricing combined with next-day delivery on stock items.
Contact info
Unit 1 Newstet Road, Knowsley Industrial Park, L33 7TJ, Liverpool, United Kingdom
- 03301336613
- sales@buyinsulation.co.uk
- buyinsulation.co.uk
4.7
Excellent
298 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick service at a good price
27 January 2025
Reply from Buy Insulation
Thank you David for leaving your feedback and giving us 5 stars.
We are delighted you found our service quick and our prices competitive. If you need anything in future, we will be happy to help.
All the best,
Buy Insulation Customer Care team
Good quality product fast delivery good…
Good quality product fast delivery good communication!
13 January 2025
Reply from Buy Insulation
It is great to hear you had such a positive experience with us James.
We are pleased you were happy with the quality of your order, the speed of delivery and our communication. If there is anything we can do for you in the future, please get in touch.
Best regards,
Buy Insulation Customer Care team
Left at another post code
17 January 2025
Reply from Buy Insulation
We are sorry to hear your delivery was not made to the correct address.
Although some time has now passed, if you still need any support or further assistance, please get in touch with us at sales@buyinsulation.co.uk.
We are always here to help where we can and we continue to improve our service so future orders run smoothly.
Kind regards,
Buy Insulation Customer Care team
Reply from Buy Insulation
Thank you for your feedback! We're glad you found the best price and that your order was ready when you arrived.
Best regards
Buy Insulation Customer Care Team
Reply from Buy Insulation
Thanks for your feedback! We're happy to hear you found what you needed easily.
Best regards
Buy Insulation Customer Care Team
By sending correct order
2 January 2025
Reply from Buy Insulation
Thank you for your feedback, we are sorry to hear that your order got sent to the wrong address.
Please get in contact with us for a 5% discount code if you are to order again!
Best regards
Buy Insulation Customer Care Team
Very happy - product and delivery spot on..
Very quick transaction and just as quick delivery!
4 December 2024
Unprompted review
Reply from Buy Insulation
Thank you for your great feedback! We're glad the transaction and delivery were both quick and smooth. We appreciate your support!
Best regards
Buy Insulation Customer Care Team
19mm neoprene for robot wheels
Product as described and delivered in good time and order.
9 January 2025
Reply from Buy Insulation
Thank you for your feedback.
We are glad to hear your 19mm neoprene arrived on time and met your expectations. If you need anything else for your projects in future, we will be happy to help.
Best wishes,
Buy Insulation Customer Care team
Very good quality
Very good quality , arrived early than usual, price was reasonable. Happy to be able to buy it.
8 January 2025
Reply from Buy Insulation
Thank you for your kind words.
We are pleased you were happy with the quality, the early delivery and the price. It means a lot to us to have you as a customer and we hope to serve you again soon.
Best wishes,
Buy Insulation Customer Care team
Competitive prices
Competitive prices, website was easy to use, with lots of choice for my chosen product and very quick delivery.
Only slight negative was no communication in regards to the delivery date and just turned up with a bulk delivery.
Would still highly recommend them though.
6 November 2024
Unprompted review
Reply from Buy Insulation
Thank you Tom, we appreciate you taking the time to leave such a detailed review.
We are glad you found our prices competitive and our website easy to use, and pleased to know your order arrived quickly.
We appreciate your feedback about the delivery communication and will take this on board as we work to improve our service. Thank you for your recommendation, it is very much appreciated.
All the best,
Buy Insulation Customer Care team
All good but should have been told…
All good but should have been told about delivery date rather than a message from you saying we just tried to deliver your goods ( which was a pallet that was 8 foot high so even more reason to make sure someone was there) but no one was in , that’s because we did not know you were delivering
3 January 2025
Reply from Buy Insulation
Thank you for your feedback, Sean.
We are glad you were happy with your order overall but we do understand how important it is to know when a delivery is arriving, especially with larger items.
We are taking your comments on board as we continue to improve our delivery communications and processes. If you need anything else, please let us know.
Kind regards,
Buy Insulation Customer Care team
Website was easy to use and determine…
Website was easy to use and determine which product was required. From there, purchase, payment and delivery were all easy. Delivery was within the advised time line, even with it being Christmas
23 December 2024
Unprompted review
Reply from Buy Insulation
ChatGPT said:
Thank you, Ralph, for your wonderful feedback.
We are delighted you found the website easy to use and that your order arrived on time, especially during the busy Christmas period.
It is great to hear the whole process was smooth for you. If you need anything in future, we will be happy to help.
Best wishes,
Buy Insulation Customer Care team
Easy to order
Easy to order, quick delivery, competitive pricing and excellent comms!
16 December 2024
Unprompted review
Reply from Buy Insulation
Thank you for your review.
We are pleased to know you found the ordering process simple, the delivery quick and the prices competitive. It is also good to hear you were happy with our communication. We look forward to helping you again in the future.
Kind regards,
Buy Insulation Customer Care team
Reply from Buy Insulation
Thank you for your feedback Wayne.
We are glad you are happy with your knife set and its sharpness. If you need anything else, please feel free to get in touch.
Best wishes,
Buy Insulation Customer Care team
Great range of products and keen prices…
Great range of products and keen prices with fast delivery!
22 November 2024
Unprompted review
Reply from Buy Insulation
Thank you, Glynn, for your review.
We are pleased you were happy with the range of products, our prices and the speed of delivery. Your feedback means a lot and we hope to serve you again soon.
All the best,
Buy Insulation Customer Care team
Ordered the pipe lagging online
Ordered the pipe lagging online, wasn't sure if what I was ordering was correct so had a chat with the man , he told me what I needed, I ordered and it was down really quickly. Excellent service
15 November 2024
Unprompted review
Reply from Buy Insulation
Thank you, Leita, for sharing your experience.
We are glad our team could help you choose the right pipe lagging and that your order was sorted quickly. It is always our aim to make things as easy as possible for our customers. If you ever need further advice, just let us know.
Kind regards,
Buy Insulation Customer Care team
Does what it says on the tin
Really useful website t identify what's needed, buy the product, then get it delivered in reasonable time frame. Does what it says on the tin
20 November 2024
Unprompted review
Reply from Buy Insulation
Thank you, Amy, for your feedback.
It is great to know you found our website helpful and your order arrived just as expected. We are glad the whole process was straightforward for you. If you have any other needs or questions in future, we are always here to help.
Best wishes,
Buy Insulation Customer Care team
Reply from Buy Insulation
Hi Aleks, sorry to hear you aren't happy with the product. If you could please get in touch via sales@buyinsulation.co.uk so we can look into this further
Easy to order and delivered on time.
4 December 2024
Reply from Buy Insulation
Thank you, John, for taking the time to leave a review.
We are pleased everything went smoothly with your order and delivery. If you need anything else in the future, we will be happy to help.
All the best,
Buy Insulation Customer Care team
Fast deliveri and efficiently
Efficiently and quickly, and dedication to getting the best deliveri at the taim.
3 December 2024
Reply from Buy Insulation
Thank you Anatolie, for your review.
We are pleased you found our service efficient and your delivery quick. Your comments about our dedication mean a lot to the team. If we can help with anything else in the future, just let us know.
Kind regards,
Buy Insulation Customer Care team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.