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Buygames.PS Reviews 

24,593
•
TrustScore 4.5 out of 5

4.7

Video Game Store
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Review summary

Created with AI, based on recent reviews

Considering 3,068 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professional approach, and quick responses. Many people highlight the exceptional customer service and efficient problem resolution, especially for account access, login issues, and delivery concerns, ensuring a smooth experience. However, some customers noted issues with customer service, describing agents as unhelpful, dismissive, or rude, with chats sometimes closing abruptly. A few also mentioned that purchased game accounts stopped working, expressing dissatisfaction with the lack of refunds or assistance for product problems.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, attentiveness, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the patience and... See more

Service

People report positive experiences with service, often highlighting its speed, efficiency, and kindness. Many... See more

Response time

Users describe positive interactions with response times, with many reviewers praising the quick and fast... See more

Product

Customers had ambiguous experiences with product, with some reporting positive outcomes such as successfully... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service and bought many games from here as they are much cheaper than the PlayStation store! Had an issue with one of the accounts (after a year if not using it) and was sent a new account almo... See more

Rated 5 out of 5 stars

I had contact with agent “SAM” The agent responded quickly and friendly! In no time I had a new code and username etc.. First I left a bad review because I was waiting and the chat suddenly cl... See more

Rated 5 out of 5 stars

Just got helped out by Sam. Got my problem fixed in an instant. My account didn't work and in a matter of minutes I got a new one. If you never used this site, no need to worry because they wi... See more

Rated 5 out of 5 stars

I was a regular customer with them 8 years back. After 8 long years I decided to play games which I bought from them. I was very impressed with their quick response. SAM helped me to get the replacem... See more

Company details

  1. Video Game Store
  2. Gaming service Provider

Written by the company

BuyGames.PS started as an Ebay store in 2015. Having great success and holding a consistent number of loyal customers we decided to make our own store where we could improve the quality and speed of our services. We are selling exclusively game accounts for PS and Xbox. Unlike many other sellers out there, we had always sold only new accounts and refused to sell accounts that previously belonged to other people, knowing the risk those accounts could be actually stolen or hacked. We are constantly monitoring our services and we are carefully listening to the feedback we get from our customers so we can continuously transform and improve our business. For more questions please consult the F.A.Q on our website or contact the Live Chat Support from our page.

Buy Games the SMART Way!

Instant delivery- You'll be able to Download and Play the game immediately

Instant delivery- You'll be able to Download and Play the game immediately
LIFE TIME GUARANTEE for ALL our Products

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

25K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(24,593)

3,431 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

An update 24hrs after

An update 24hrs after. I still haven’t received the game and received horrible attitude via chat. If I could upload pics of the chat on here I would. Basically if u purchase a game they make u log in as someone else an dowload its from that account to yours, if that person decides to delete then that’s it game gone

12 June 2026
Unprompted review
Buygames.PS logo

Reply from Buygames.PS

Hi Lee, I completely understand your frustration regarding the wait. Since you've been waiting over 24 hours, please ping our live chat again so we can issue your replacement ticket immediately.

Rated 5 out of 5 stars

Beautiful.

Cheap, reliable, and very, very easy.

It took a couple hours at most to receive my game, and whenever anything went wrong (which it rarely did), the support is amazing.

I had been logged out due to a security update, I decided to ask customer support for help. Within 30 seconds, Sam had figured out the problem for me. I was right back into my account thanks to the amazing support.

10/10 experience.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Instant login

Instant login, smooth login to the account, 5 stars for that hand, the account will truly remain mine forever, I trust that it will be so!
Andy, one of the support staff, was very helpful because I had a problem with one of the accounts I purchased, but he solved the problem right away!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied with my experience with…

Very satisfied with my experience with Buygames.PS. The customer service is really top-notch: fast, efficient, and attentive to customers. A big thanks to EVA who responded to my questions quickly and found solutions for me right away. The teams are responsive and professional.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Sam! Great customer service

Sam was extremely helpful. He managed to help me regain access to PGA 2K23 on my PS4. His support was exceptional and he knew exactly what to do since I messaged him first. Great experience. Thanks Sam

10 June 2026
Unprompted review

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