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Buygames.PS Reviews 

24,618
•
TrustScore 4.5 out of 5

4.7

Video Game Store
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Review summary

Created with AI, based on recent reviews

Considering 3,021 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent customer service and the helpfulness of the staff, who are often described as professional and patient. People frequently commend the quick response times and efficient service, noting that issues are resolved almost instantly. Many reviewers appreciate the ease with which their problems are addressed, from account recovery to game download assistance. However, some customers also noted significant dissatisfaction with the product, reporting that purchased accounts stopped working or were not as expected. A few people experienced issues with customer service, describing it as unhelpful, rude, or abruptly closing chats when frustration was expressed.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, patience, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising agents for their patience,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the quick, efficient, and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and efficient... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers expressing satisfaction with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service and bought many games from here as they are much cheaper than the PlayStation store! Had an issue with one of the accounts (after a year if not using it) and was sent a new account almo... See more

Rated 5 out of 5 stars

I had contact with agent “SAM” The agent responded quickly and friendly! In no time I had a new code and username etc.. First I left a bad review because I was waiting and the chat suddenly cl... See more

Rated 5 out of 5 stars

Just got helped out by Sam. Got my problem fixed in an instant. My account didn't work and in a matter of minutes I got a new one. If you never used this site, no need to worry because they wi... See more

Rated 5 out of 5 stars

I was a regular customer with them 8 years back. After 8 long years I decided to play games which I bought from them. I was very impressed with their quick response. SAM helped me to get the replacem... See more

Company details

  1. Video Game Store
  2. Gaming service Provider

Written by the company

BuyGames.PS started as an Ebay store in 2015. Having great success and holding a consistent number of loyal customers we decided to make our own store where we could improve the quality and speed of our services. We are selling exclusively game accounts for PS and Xbox. Unlike many other sellers out there, we had always sold only new accounts and refused to sell accounts that previously belonged to other people, knowing the risk those accounts could be actually stolen or hacked. We are constantly monitoring our services and we are carefully listening to the feedback we get from our customers so we can continuously transform and improve our business. For more questions please consult the F.A.Q on our website or contact the Live Chat Support from our page.

Buy Games the SMART Way!

Instant delivery- You'll be able to Download and Play the game immediately

Instant delivery- You'll be able to Download and Play the game immediately
LIFE TIME GUARANTEE for ALL our Products

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

25K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(24,618)

3,116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Fast Resolution

I had an issue with a previous order and SAM resolved it in a few minutes, thanks to her and the website i'm able to play

13 June 2026
Unprompted review
Rated 1 out of 5 stars

An update 24hrs after

An update 24hrs after. I still haven’t received the game and received horrible attitude via chat. If I could upload pics of the chat on here I would. Basically if u purchase a game they make u log in as someone else an dowload its from that account to yours, if that person decides to delete then that’s it game gone

12 June 2026
Unprompted review
Buygames.PS logo

Reply from Buygames.PS

Hi Lee, I completely understand your frustration regarding the wait. Since you've been waiting over 24 hours, please ping our live chat again so we can issue your replacement ticket immediately.

Rated 5 out of 5 stars

Beautiful.

Cheap, reliable, and very, very easy.

It took a couple hours at most to receive my game, and whenever anything went wrong (which it rarely did), the support is amazing.

I had been logged out due to a security update, I decided to ask customer support for help. Within 30 seconds, Sam had figured out the problem for me. I was right back into my account thanks to the amazing support.

10/10 experience.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Instant login

Instant login, smooth login to the account, 5 stars for that hand, the account will truly remain mine forever, I trust that it will be so!
Andy, one of the support staff, was very helpful because I had a problem with one of the accounts I purchased, but he solved the problem right away!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied with my experience with…

Very satisfied with my experience with Buygames.PS. The customer service is really top-notch: fast, efficient, and attentive to customers. A big thanks to EVA who responded to my questions quickly and found solutions for me right away. The teams are responsive and professional.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Sam! Great customer service

Sam was extremely helpful. He managed to help me regain access to PGA 2K23 on my PS4. His support was exceptional and he knew exactly what to do since I messaged him first. Great experience. Thanks Sam

10 June 2026
Unprompted review

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