Website is easy to use and payment is made smoothly. The store has an excellent selection of products But... My order was updated to "Shipped". Paid extra for Signed for delivery via Royal mail... See more
CW
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See what reviewers are saying
Shambles… Ordered a new rig on the 31st took 5 days too come witch isn’t bad, however I did pay for the “upgraded delivery” and it’s shown up with no liquids, and no email to confirm the liquids... See more
Excellent store! Very fast dispatch & delivery, and more importantly my Golshi s30 batteries WORK! Ive shopped in so many online stores, and literally every single one either doesn't hold the charge... See more
Great customer service I had an order issue due to incorrect stock available notice, I recieved an email shortly after ordering apologising and asking for more information so they could come up with... See more
Paid for item over a week ago
Paid for item over a week ago, says shipped but not received and no tracking number. No one responds to live chat and phone number does not work, raised a dispute with my bank.
AVOID !!!
No email received at all and no refund received, by the way I am not Pete
23 November 2024
Reply from CW
Dear Anthony,
Please accept our apologies for the delay with your delivery, we have tracked you parcel and it is in the Royal Mail network and you should receive it Monday 2nd. We have emailed you the tracking link.
Thank you very much for your patience.
Really good service
Really good service! Great communication and gear! Go the extra mile!
Thanks
Jase
23 November 2024
Order never dispatched
I placed an order on 9th November and still haven’t received it. It is marked as pending still. I have tried emailing them, have left messages On the site, tried live chat, which no one answers and tried calling - the number doesn’t work!!! They have taken my money, not sent my goods and ignored me! Avoid at all costs!!!!!!!
9 November 2024
Unprompted review
Reply from CW
Dear Natalie,
We cannot trace any orders for you, under any of the information you have provided.
Please check you have left the review for the correct company.
Good service and excellent product 👍
7 October 2024
Have waited nearly 2 weeks to still…
Have waited nearly 2 weeks to still have nothing delivered, after contacting by email numerous times, messaged on the site, tried the chat feature and tried ringing, I have had no communication at all. I have received nothing, but they took my money. Will not use again, will go to bank to reverse the charge wcen though I shouldn’t have to!
Edit….
Received order now, with extras which I presume are to make up for the fact it was so late. Have edited score accordingly but wish I hadn’t have had to write a bad review in the first place
1 September 2024
Unprompted review
Never received my order don't reply to…
Never received my order don't reply to emails and phone just goes dead. Keep well clear
6 October 2024
Unprompted review
Reply from CW
Dear Reviewer,
We are unable to trace any orders as we have no details from this review; left via a non-verified source.
Please feel free to email us at cs@burnitup.co.uk with your contact/order details so we can look into this further for you.
don't risk it
PROS: a good range of high end devices and tanks
competitive prices
CONS: they use worldpay
dispatch time is very slow
communication is poor
after sales service is non-existent my item was faulty on arrival and I am still awaiting a replacement
23 September 2024
Reply from CW
Dear Robert,
Thank you for your order on 21st September.
We are pleased you are happy with the new replacement Mod (Sent on 7th Oct) and please accept our apologies on behalf of Timesvape for some of the button components being loose/missing from the factory. We were not aware of this due to the sealed nature of the packaging from the manufacturer.
Thank you for your continued orders and if there is anything else we can help with please do not hesitate to get in touch.
Superb transaction
Purchased it at night, the item arrived in less than 12hrs. Superb transaction.
9 September 2024
Unprompted review
Decent company !! (Custom vape)
Ordered two specialist adapters. Posted fast arrived in mint condition. Very happy with the service / products received. I definitely do recommend using burn it up !!
10 September 2024
The shop was great but the product was…
The shop was great but the product was terrible
3 September 2024
First order still hasn't arrived
First order still hasn't arrived. Not encouraged to use again. My regular vape stores deliver within a couple of days...
4 September 2024
Reply from CW
Dear Mark,
Thank you for your order.
We can see via the Royal Mail Tracking Number that your order was successfully delivered on the 5th September.
If there is anything further we can help with please do not hesitate to get in touch.
A great company and a great shopping…
A great company and a great shopping experience.
BVS always stock the latest vape products and there prices are always very competative.
Excellent communication, service and fast shipping
Keep doing what your doing...
27 August 2024
Great service.
Great service.
Quick dispatch and quick delivery.
Now my first go.
Brilliant.
20 August 2024
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