CW 

So placed order on the 9th august and payment was accepted, had a confirmation email but since then no update on website, no postage confirmation....nothing. I have emailed twice but had no reply tried live chat but again no reply, so 11 days after ordering and taking the money I have had nothing.Will have to go through bank to get money back, my advice to people is don't waste your time or money.
Edit: think it is only fair to say that I did receive an email to say I had a refund issued on 21st and money was back in my bank on 22nd.

Ordered it got it no delays all good

top quality kit brilliant customer service THANK YOU

Ease of use and prompt

Needed some spares
They were in stock
Shipped quickly
Awesome stuff

Excellent service, fast delivery, will use again. Many thanks 😊

I ordered a couple of 100ml Macaraz E-Liquids last Wednesday and haven't heard anything since. They have ignored my messages and even the Sales Dept are ignoring me.They have taken my money quickly enough but don't want to send my goods. I will now have to contact my bank and mess about getting a refund through them. I have been buying Vape Goods online for the last 5 Years and never had such a bad experience.Burn It Up beat even some of the Chinese Vendors who i have had issues with in the past. At least they had the courtesy to respond to my e-mails and messages. This company is a complete joke and should be avoided. I have tried the nice approach and no joy, now i have to go the legal route and also Social Media to let people know how bad they are.

UPDATE:- Ordered on the 26th June and still not arrived. They Blamed Royal Mail in my last contact with them but orders from other places that were ordered after the 26th have arrived using Royal Mail so i would say it's not them that's at fault. My first conclusion that Burn It Up is a very poor company stands, and i think it's time that they Refunded Me because the apology and blaming RM just doesn't work.

Ordered products Sunday 23/6 all arrived 27/6 am, pleased with service good quality products on there web site good competitive prices happy days 👍

I ordered a couple of short-fills. Once delivered one was missing and a note on the invoice said that there was a stock error and that I had been refunded. Ten days later and no pending refunds are present on my account, three days since I emailed Burnitup and not even an acknowledgement from them.

Edit: Just to be absolutely clear, it took 18 days for a refund to be issued from the date that they supposedly initiated it. Not 2-3 days as they say in their textbook review response. Not good enough.

Update (Sept 2025): In response to your reply, Burnitup. I will repeat because your timeline of events is skewed, it took you 18 days to refund me for an item that you falsely advertised when in fact you had none in stock nor could you get hold of any, from you date you noted that no stock was found to the date my refund was processed was 18 days. I also had to chase the refund up. So no, not 2-3 days, maybe 2-3 days from the date of the email I sent you asking where was my refund? Don't worry though, I won't need any further help from yourselves, it's been well over a year and I don't plan to use your company again.

Have a great day.

Would not order from these people they say that they have shipped your order but in reality they haven't.
They do not answer the phone or reply to emails .
They then stated that they have sent a refund but didn't
I had to raise a dispute with my bank and then they finally refunded
The items I ordered were for a father's day present so that caused problems
Do not in any event use these people

Don't bother ordering online, they charge extra for quicker postage then do not bother shipping it, I've been waiting days with no update online. No response over the phone, no response to email, no response on live chat or online messaging. Will now have to go through my bank to get a refund as they won't respond or send my order.

Update: they walked it to my house on the 19th at 8pm and never shipped it at all.

Fast delivery great product

Thank you and very good experience

Great service. Easy ordering. Quick to arrive.

I ordered 11 flavours of eliquids.
Delivery of my order was at a good enough speed, by a very pleasant deliverer.
The first and only one I tried so far was very pleasant.
Judging by ticks on the invoice, quality control is good.
The prices were reasonable.

I bought twice from these people and both times turned up fast. Very easy ordering and you get notified along the way to when items arrive. They also respond to emails quickly

How does this company get 5 stars off anyone?
I've had nothing but the WORST EXPERIENCE dealing with Burnitup.co.uk !
Basically I've only ordered twice, cuz the last time was a NIGHTMARE as well !?! But I thought I'd give them the benefit of the doubt. And boy what a BIG MISTAKE ! Again they have cocked up my order. Sending the incorrect items ! Even though it's ticked off 'checked' on their useless invoice. But the worst thing is. You CANNOT GET IN TOUCH WITH THEM?! How are you even supposed to sort out their own incompetence and get the correct products I PAID FOR and ORDERED?
TERRIBLE SERVICE!
TERRIBLE CUSTOMER SERVICE!!