Website is easy to use and payment is made smoothly. The store has an excellent selection of products But... My order was updated to "Shipped". Paid extra for Signed for delivery via Royal mail... See more
CW
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See what reviewers are saying
Shambles… Ordered a new rig on the 31st took 5 days too come witch isn’t bad, however I did pay for the “upgraded delivery” and it’s shown up with no liquids, and no email to confirm the liquids... See more
Excellent store! Very fast dispatch & delivery, and more importantly my Golshi s30 batteries WORK! Ive shopped in so many online stores, and literally every single one either doesn't hold the charge... See more
Great customer service I had an order issue due to incorrect stock available notice, I recieved an email shortly after ordering apologising and asking for more information so they could come up with... See more
Scam artists
Scam artists! Do not order online!!! Company should be shut down! No updates on orders, web chat no answer, emails no answer. stole my money!
13 March 2025
Unprompted review
Reply from CW
Dear Sam.
We are sorry to hear that you have experienced an issue with the delivery of your order.
We have looked into this issue for you and can confirm your order was dispatched with Royal Mail.
However, we were unaware that your order was not received in the expected time frame.
If you still have not received your order we can only assume it has been lost or delayed further within the Royal Mail network.
If or when it does arrive please feel free to keep your items free of charge, as we have now issued a full refund for you.
Please accept our sincere apologies for this inconvenience.
Unreliable and unprofessional
Ordered Gtx 1.2 mesh coils they sent me the regular 1.2ohm instead that won’t even fit my pod and no one is there to reach for help nor have the courtesy send me the correct order.
18 March 2025
Reply from CW
Dear Joseph,
Thank you for your email.
We have looked into this for you. We have sent you the correct coils as per your purchase order and invoice.
You ordered the GTX 1.20 Coils, not the GTX 1.2 Mesh coils.
There is separate option on the drop down list for the 1.20 Mesh coils.
By all means feel free to order the 1.20 Mesh Coils. You are welcome to return the 1.2 Coils if they remain unused and unopened.
Great vape shop
Was unknown shop for me. Took a risk and was pleasantly surprised. Quick and free delivery,all items genuine and well packed. Will shop again.
14 March 2025
Wide range of exclusive Vape kits 💪 🔥
Wide range of exclusive Vape kits! Can't get them anywhere else apart from Burn It Up. strongly recommend anyone who's a Vaper to shop from Burn it up 🔥
I ordered Aegis B100 21700 and it arrived on Point! Parcel was nicely packed to avoid damages. And Yes what a Banging product! THANKS GUYS
12 March 2025
Great first time experience ande website and easy to navigate
Great website and easy to navigate. Got the products I wanted with easy checkout and fast delivery. What more can I ask for. Give them a try you won't be disappointed.
10 March 2025
Lack of correspondence
Lack of correspondence. Emailed with no reply plus tried to call and the phone line was not recognisable. However the goods did arrive in good order, but technically a day late. If the messages had been answered this would not have been an issue.
28 February 2025
Reply from CW
Dear Andrew,
Thank you for your order.
Please accept our apologies for the delay, we can see that you ordered on the 25th February and it did take four days via Royal Mail, usual time frame up to 3 days with the standard service.
If we can be of further assistance please get in touch.
Firstly they did not send my order…
Firstly they did not send my order until I queried it 1 week after I ordered it. Received my order and it was incorrect, got intouch the same day with customer service to resend my correct order have heard nothing back very disappointing won’t order again from here. Avoid at all costs
24 February 2025
Reply from CW
(Follow up Email copy 2/3/25)
Dear David,
Thank you for your email. We have looked into this for you and this was a picking error at the warehouse. The 18mg is no longer available from Nasty Juice, hence the 20mg sent instead.
We are very sorry for this inconvenience. Would you like to to keep the 20mg Nic Salts as they are so close in strength and the same flavour.
Thank you in advance, and we look forward to hearing from you.
Stubby 18650
Only shop I could get the stubby 18650 really good price very quick delivery 100% will shop here again thank you
3 February 2025
Unprompted review
I’ve sent four emails about a refund…
I’ve sent four emails about a refund that they said they would send. Still no communication and no refund. I think the whole thing is a scam. If I were you, I would not use this company.
9 February 2025
Unprompted review
Reply from CW
Dear Daniel,
Further to our correspondence, we can confirm your refund was issued on Sunday 2nd February 2025, following your order placed on Friday 31st January 2025.
This was due to a stock error and discontinuation of the Eliquids you had ordered.
If we can be of further assistance in the future please do not hesitate to contact us.
Great communication
Great communication and very easy to find your way around on there Web page
16 January 2025
DO NOT USE THIS STORE
Please do not use this store. I ordered some vape liquid on Dec18th. They took the money for the order, but have not sent me the items. I have sent multiple emails and have no communications from them. I appreciate they would have been busy over Christmas, but I have now waited almost a month for an update on this order. This must be a scam. Do not waste your money.
18 December 2024
Unprompted review
Reply from CW
Please reach out to us with an order number or contact details, as we cannot trace any orders from this information. Our email address is cs@burnitup.co.uk. Please provide as much information as possible.
I ordered a vape and still haven’t…
I ordered a vape and still haven’t received it I I have been trying to get in contact with the company and nothing would never buy from again
5 January 2025
Unprompted review
Reply from CW
Dear Bradley, thank you for your message.
We have tracked your delivery and it is showing on the Royal Mail system delivered and Signed For with a photo of acceptance, on the 9th January at 11.56am.
it as described and fast despatch.
29 December 2024
This is the first time I have used
24 December 2024
Excellent quality
Excellent quality, excellent service , and try to their word , prompt delivery
19 December 2024
Why does no-one answer the live chat …
Why does no-one answer the live chat or phone line. Ordered a product on 14.12.2024 and money taken out of bank. No updates on order and can't even speak to anyone.
19.12.2024
Must say I probably jumped the gun a bit.
Received my package this morning and all in order. I can appreciate they are busy at this time of year so will be using them again
17 December 2024
Unprompted review
Reply from CW
Dear Geoff,
Thank you for your order.
Please accept our apologies if you have been unable to get through, it is an exceptionally busy period and we have experienced some delays.
Your order placed on Saturday has been processed and you should receive your parcel within the next two days via Royal Mail.
Thank you again for your order and if there is anything else we can help with please do not hesitate to get in touch.
Wouldn't bother
Wouldn't bother.
Took an age to send my parcel.
To be honest I don't believe it's even in the post.
Don't shop here
7 December 2024
Reply from CW
Dear Elliott,
Thank you for your order.
Thank you for choosing an alternative colour for your WarHammer Mod due to the stock issue with the original colour, which did cause a delay with processing your order.
Your order has been shipped by Royal Mail already and we have emailed you the tracking link.
If there is anything else we can help with please do not hesitate to contact us.
Do not order online from this…
Do not order online from this company!!! I am so disappointed with Burn it Up Vape Store. I placed my order on 12/11/2024 and still haven’t received the product. The money was debited from my account on the day of the order. I have tried to contact them 3 times by email and have received no response to date. The telephone number for this company doesn’t even connect. I have asked for a refund via email if they are unable to fulfil my order but have not yet received one. They have sent me multiple promotional emails following my order and have also asked me to review my purchase! I will definitely not be using this company again and would advise others to use other vape stores to avoid the same disappointment.
12 November 2024
Unprompted review
Reply from CW
Dear Elizabeth,
Thank you for getting in touch with us. Your Aspire Eliquid Pod was shipped via Royal Mail.
As it has been such a long time, we can only assume it has been lost in their network.
These pods are no longer available from Aspire and therefore we have refunded your order for you.
Thank you for your patience and please accept our apologies for the inconvenience.
Not bad
I bought the sqounk empire project so not cheap,so it's very well made and I'm really like using it ,but if your going to purchase one it's battery bay will not fit a lot of 21700 batteries i have some fog star ones and they are to big even if you remove battery wrap and the chip in it is a little poor you will need your battery to have a min of 30 amp output otherwise mod will have very little power ,also ramp up even on a single coil isn't great (it struggles with duel coil )this doesn't really bother me but if you want a super hard hit this is not the mod for you,even with these quirks it's a very nice mod just make sure you use right battery and build and all is good
30 November 2024
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