Burgess & Co Reviews 

378
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the entire staff for being exceptionally helpful, friendly, approachable, and truly professional throughout the entire moving journey from start to finish. Many individuals state that dealing with these reliable professionals brings a refreshing sense of honesty and confidence. Consumers also note that the dedicated team provides exceptionally clear communication and keeps everyone fully informed at every single stage. People deeply appreciate that the agents consistently go above and beyond to resolve unexpected issues, significantly reduce stress, and keep complex transactions moving forward smoothly. Reviewers frequently state that having such supportive guidance makes a stressful process much easier.

What people talk about most

Staff

Consumers find staff to be an absolute pleasure to deal with, frequently describing them as reliable,... See more

Service

Reviewers mention positive feedback about service, highlighting that staff members are exceptionally helpful,... See more

Customer service

People report positive experiences with customer service, highlighting that reviewers consistently received... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve just sold our home through Burgess & Co and honestly couldn’t be happier. The whole team were professional, super helpful, and always quick to respond. They stayed on top of every detail and ke... See more

Company replied

Rated 5 out of 5 stars

Tanya and Ben and the whole team at Burgess & Co were brilliant. They went above and beyond to get stuff sorted and remained calm, personable and professional throughout our house purchase. They held... See more

Company replied

Rated 5 out of 5 stars

Burgess were absolutely superb throughout the whole moving process. It is a breath of fresh air to actually deal with honest estate agents who do exactly as they say they will. We were informed o... See more

Company replied

Rated 5 out of 5 stars

Liam and Ben worked tirelessly to sell our 2-bed flat in St Kilts. The market was difficult and we lost a couple of buyers before they secured a buyer that could proceed. They helped us with questions... See more

Company replied


Company details

  1. Real Estate Agency
  2. also in
  3. Real Estate Agents

Written by the company

Burgess & Co Estate Agents.


Contact info

4.9

Excellent

TrustScore 5 out of 5

378 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(378)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from viewing to completion

From viewing a property to completion, all staff have been friendly and professional.
The help and support have been outstanding.

11 July 2025
Burgess & Co logo

Reply from Burgess & Co

We really appreciate you taking the time to leave us a review, thank you. Wishing you all the best.

Rated 5 out of 5 stars

Excellent service from the first visit…

Excellent service from the first visit and throughout the sale process. Clear and frequent communication and very helpful advice and guidance with all the formalities. The whole team at Burgess were so friendly, professional and efficient. With their help and expertise the sale was much faster than expected. I wholeheartedly recommend them.

7 July 2025
Burgess & Co logo

Reply from Burgess & Co

Thank you so much for taking the time to leave us a review, it is appreciated. It was a pleasure dealing with you. Wishing you all the best for the future.

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff. On first inspection, Paul was polite and respectful and treated the property as his own.
All staff were polite in any request or questions I had.
Once an offer was in place, regular updates were provided
Thank you for your help.

26 June 2025
Burgess & Co logo

Reply from Burgess & Co

Thank you very much for leaving us a 5 star review, we really appreciate it. We are glad you received a good service from the team. All the best.

Rated 5 out of 5 stars

Outstanding Service!

I would highly recommend Bexhill Burgess & Co. All the staff have been extremely kind, helpful and professional. Especially Liam, Tanya and Ben, who really went the extra mile. Great communication, I will definitely use if the need arises in the future! Many thanks 😊

22 May 2025
Burgess & Co logo

Reply from Burgess & Co

We really appreciate you taking the time to leave us a review, thank you. We are glad to hear you were pleased with the service you received & we would be delighted to assist you again in the future. All the best.

Rated 5 out of 5 stars

This is my second time dealing with…

This is my second time dealing with Burgess & Co, this time for the sale of my flat.

I would not hesitate to use Burgess & Co again. - They are my first choice estate agents.

Every member of the team is a great asset to Burgess & Co.

I hope to deal with you again soon.

23 April 2025
Unprompted review
Burgess & Co logo

Reply from Burgess & Co

Thank you so much for leaving us a review, we really appreciate it. We would be delighted to assist you again the future. Wishing you all the best.

Rated 5 out of 5 stars

House Sale

The service was absolutely impeccable from start to finish. The team was professional, proactive, and genuinely cared about getting the best result. Communication was spot-on throughout, and nothing was ever too much trouble. They made the whole process smooth and stress-free. Highly recommend to anyone looking for a top-tier estate agent

3 April 2025
Burgess & Co logo

Reply from Burgess & Co

We really appreciate you taking the time to leave us a review. We hope to assist you again in the future.

Rated 5 out of 5 stars

A great estate agency with wonderful staff

Liam and Ben and their staff really worked with us to ensure that the property we wanted went through.

It really was such a refreshing change to work with these guys and I would thorough recommend the company.

25 March 2025
Burgess & Co logo

Reply from Burgess & Co

Thank you for taking the time to leave us a review, it is greatly appreciated. Wishing you all the best.

Rated 5 out of 5 stars

Professional

Professional, Reliable, and Effective

Ben and Paul at Burgess & Co recently handled the sale of my property. Although the process had a few challenges, their professionalism, persistence, and experience made all the difference. They navigated complications skilfully, communicated clearly at every step, and remained dedicated until the successful completion of the sale. I greatly appreciated their hard work and commitment. Highly recommend!

28 March 2025
Burgess & Co logo

Reply from Burgess & Co

Thank you so much for your 5 star review, we really appreciate it. We are pleased to hear you were happy with the service you received from both Ben & Paul. We hope to assist you again in the future.

Rated 5 out of 5 stars

Great company to deal with

Great from beginning to end, made the hole process stress free and where really on the ball! Thankyou to all of the team, I would highly recommend.

13 March 2025
Burgess & Co logo

Reply from Burgess & Co

Thank you for your review, we are glad we made the process stress free for you. Wishing you all the best.

Rated 5 out of 5 stars

Excellent service

Excellent service. Ordered yesterday and delivered today.

The bird bath is exactly what I was looking for absolutely delighted with the quality of my purchase.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

My wife and I found all of the staff…

My wife and I found all of the staff team to be very friendly, considerate, pro active, and proffesional.

14 March 2025
Burgess & Co logo

Reply from Burgess & Co

Thank you so much for leaving us a 5 star review, we really appreciate it. Wishing you all the best in your new home.

Rated 5 out of 5 stars

Made the process of selling stress free

From the very start of the selling process Paul the managing director was so helpful and very mindful of how much support I needed at this very sad time . Then Paul sent the lovely Jess to came and take the most fantastic photos of the property, after that Liam was the main go to with the viewings and once the property was sold Ben dealt with mine and the buyers solicitors.
All I can say is what a fantastic team they are so helpful and they kept me updated at all times . Thanks for all the work you guys did to make it as stressful as possible free for me .

4 March 2025
Burgess & Co logo

Reply from Burgess & Co

Thank you very much for your wonderful review. We are so glad you were pleased with the service you received from the team. Wishing you all the best.

Rated 5 out of 5 stars

Everyone is very professional &…

Everyone is very professional & helpful, nothing is too much trouble. Particular call out to Tanya & Ben - thank you

6 March 2025
Burgess & Co logo

Reply from Burgess & Co

Thank you very much for taking the time to leave us a review, we really appreciate it.

Rated 5 out of 5 stars

Great company

Very helpful and understanding of our circumstances from start to finish. kept us informed all the way through. Great team and highly recommendable.

7 March 2025
Rated 5 out of 5 stars

Absolutely amazing!

Absolutely amazing!
They recently sold a property for my elderly father which was not straight forward and they handled it and my dad with the utmost care and understanding and a professionalism which went above and beyond!
Very very highly recommended and at an awesome price. Brilliant absolutely outstanding
Justin kent

28 February 2025
Burgess & Co logo

Reply from Burgess & Co

Thank you so much for your review. It was a pleasure dealing with your father, he is a lovely man. Wishing you both all the best.

Rated 5 out of 5 stars

Very efficient!

Handled the negotiations very efficiently and kept me informed as the process reached completion.

28 February 2025
Burgess & Co logo

Reply from Burgess & Co

Thank you for your 5 star review, it is really appreciated. Best wishes.

Rated 5 out of 5 stars

Most importantly they sold the…

Most importantly they sold the property, they kept me informed all along the way ,and gave an excellent service one the property was under offer , highly recommended.

28 February 2025
Burgess & Co logo

Reply from Burgess & Co

We really appreciate you taking the time to leave us a review, thank you. Wishing you all the best for the future.

Rated 5 out of 5 stars

Great Estate agents

We purchased our property through Burgess. They were all very helpful, polite and friendly. Ben kept us informed of things and nothing was too much trouble. Tanya was just so lovely! Thank you to the whole team for seeing us through the difficult bits and ensuring we got there in the end!
Can highly recommend

25 February 2025
Burgess & Co logo

Reply from Burgess & Co

Thank you so much for your 5 star review, we really appreciate it. We hope you are very happy in your new home. Wishing you all the best.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look