Thank goodness for BUPA. Everything was wonderful: the first telephone enquiry, the 30-minute phone chat and most of all the consultation. I rang on Friday, got an appointment on Wednesday, saw an ext... See more
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I spoke to one of the best customer service gentleman in a very long time from many different companies. We had a laugh, he asked questions made sure he understood what I meant and got the job done wi... See more
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Initial appointment online was super quick and straightforward to book and attend, with a very helpful and thorough nurse practitioner. The referral letter was also sent quickly with detailed notes. I... See more
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Excellent service. Claim form via the app very easy to complete. Do in a matter of minutes. Completed my claim post 7pm on a Thursday, received text following morning to say my claim had been reviewed... See more
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Company details
About Bupa UK Insurance
Written by the company
Bupa are one of the UK’s leading health insurance companies. Created in 1947, we are driven by a passion to provide high quality, affordable healthcare. Our purpose is to help people to live longer, healthier, happier lives and make a better world.
We cover healthcare, wellbeing and mental health support for individuals, couples, families and businesses. Alongside health insurance, we also have clinics, care homes and dental centres all over the UK.
At Bupa, our priority is our customers. We have no shareholders so all profits are reinvested into improving the health of millions worldwide.
We’re developing digital tools and solutions to help us achieve our goal of becoming the world’s most customer-centric healthcare company. Perfect for people with busy lifestyles to make it easier for you to book, manage and attend your appointments. You can also build and track your wellbeing plan and see a doctor 24/7, wherever you are in the UK using your computer or mobile device.
As a business we also have a global talent, innovation and sustainability programme called eco-Disruptive. Our goal is to find and support sustainable, scalable start-ups and innovative solutions that will improve people’s health and the health of the planet.
We cover healthcare, wellbeing and mental health support for individuals, couples, families and businesses. Alongside health insurance, we also have clinics, care homes and dental centres all over the UK.
At Bupa, our priority is our customers. We have no shareholders so all profits are reinvested into improving the health of millions worldwide.
We’re developing digital tools and solutions to help us achieve our goal of becoming the world’s most customer-centric healthcare company. Perfect for people with busy lifestyles to make it easier for you to book, manage and attend your appointments. You can also build and track your wellbeing plan and see a doctor 24/7, wherever you are in the UK using your computer or mobile device.
As a business we also have a global talent, innovation and sustainability programme called eco-Disruptive. Our goal is to find and support sustainable, scalable start-ups and innovative solutions that will improve people’s health and the health of the planet.
Contact info
Bupa Place, 102 The Quays, M50 3SP, Salford Quays, United Kingdom
- 0345 606 6739
- customerrelations@bupa.com
- bupa.co.uk
4.5
Excellent
42K reviews
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From start to finish was so straight…
From start to finish was so straight forward. No long queues on the phone. Everyone I spoke to were friendly, helpful, professional and I felt like they cared about me. I had not made a claim before, so it was all new to me, but everyone was amazing. Thank you
28 April 2026
Unprompted review
Reply from Bupa UK Insurance
We're so happy to hear that your experience was straightforward and that our team was friendly, helpful, and professional. Thank you for your kind words!
Superb Customer Service!
Superb Customer Service!
From the beginning of the process it has been super easy, booking consultation and plan of action have all been incredible and having the direct claim facility of using a BUPA dentist was incredible.
9 May 2026
Reply from Bupa UK Insurance
We appreciate you sharing your feedback. We're happy to hear that your experience was super easy, from booking to the plan of action, and that the direct claim facility was incredible.
Physio Advice
very fast response times and the consultant was really professional, very personable and provided advice and recommendations appropriate to my needs
15 February 2026
Reply from Bupa UK Insurance
We appreciate your positive feedback. We're so glad to hear about our fast response times and that our consultant was professional and provided helpful advice.
Easy to do
Easy to do, very straight forward. BUPA kept me updated on my claim and paid promptly.
5 May 2026
Reply from Bupa UK Insurance
We're glad it was easy and straightforward! We appreciate you sharing your positive experience.
Reply from Bupa UK Insurance
We appreciate your feedback! We're glad it was sorted and paid quickly.
Easy to use App
Easy to use App, booked appointment, had my video call, now booked in to see a specialist in June
6 May 2026
Reply from Bupa UK Insurance
We're glad our app made booking and your video call easy. We appreciate your positive feedback!
Super helpful and friendly staff…
Super helpful and friendly staff answered my questions on a follow up authorisation request and secured pre authorisation during the call. Very reassuring
12 May 2026
Unprompted review
Reply from Bupa UK Insurance
We appreciate your positive feedback. We're so glad our staff were helpful and friendly, answering your questions and securing pre-authorisation.
All staff at the hospital were great
21 April 2026
Reply from Bupa UK Insurance
We're so glad to hear this. We appreciate your kind words.
Found the experience of making a claim…
Found the experience of making a claim very easy and straight forward . The staff were very helpful and no long waits on hold
7 May 2026
Reply from Bupa UK Insurance
We appreciate your positive feedback. We are so glad the claim process was easy and our staff was helpful.
Couldn't get an appointment until 8…
Couldn't get an appointment until 8 weeks from point of calling. I though I would be able to see someone faster than NHS.
8 May 2026
Reply from Bupa UK Insurance
We appreciate your feedback. We understand your frustration with the wait time for an appointment. We are working to improve availability.
Reply from Bupa UK Insurance
We appreciate your review and are glad the claim review and payment were excellent.
easy to navigate and quick
easy to navigate and quick - also when I made an error I was advised straight away so I could rectify it
5 May 2026
Reply from Bupa UK Insurance
We appreciate your feedback! We're glad you found our service easy to navigate and quick, and that we could assist with your error.
First time if used my private medical…
First time if used my private medical insurance, always used the NHS. Can't believe how quick and efficient everything has been so far. Worth every penny!!
19 May 2026
Reply from Bupa UK Insurance
We're so happy to hear about your positive experience with private medical insurance. We're glad we could provide quick and efficient service!
Reply from Bupa UK Insurance
We're glad to hear everything was quick and easy for you! Thank you for your positive feedback; we appreciate it.
Excellent Customer Care
The staff as Spire, Hull were very attentive and informative - making me feel valued at all times. My doctor was late due to attending an emergency procedure - this was all explained and I was updated frequently.
1 May 2026
Reply from Bupa UK Insurance
We're happy to hear staff made you feel valued and kept you informed. We appreciate your understanding and positive feedback.
Appointment cancelled twice
Appointment cancelled twice.
Appointment last year in September was never paid though senior member from BUPA called me in the Summer last year offering I see the very provider Kristina Gordon that you have now been refusing to settle. It’s just that I had to wait 2 months to see her ( YES 2 months!!! Just like the nhs or worse) .
18 May 2026
Reply from Bupa UK Insurance
We are truly sorry to hear about the issues you've faced. A complaint has been raised which our customer Relations team will review before contacting you. The team are available on 0345 606 6739 if you'd like to speak with them. Many thanks
Health assessment and follow ups
Thorough, professional and positive health assessment with lot lots of advice offered. Referrals and instructions about what to do next were efficient and fast. Bupa’s approval process is clear and quick too. Wonderful staff throughout at a stressful time. I really appreciated their support.
5 May 2026
Reply from Bupa UK Insurance
We're happy to hear that your health assessment was thorough and professional, and that you received helpful advice. It's great to know our staff provided wonderful support during a stressful time.
Great time at South Cheshire Sports Clinic
I had great time at the South Cheshire Sports Clinic with the Physiotherapist. He was very helpful and discussed my problem in detail.
18 May 2026
Reply from Bupa UK Insurance
We appreciate your feedback and are glad to hear that our physiotherapist was helpful and discussed your problem in detail.
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