Thank goodness for BUPA. Everything was wonderful: the first telephone enquiry, the 30-minute phone chat and most of all the consultation. I rang on Friday, got an appointment on Wednesday, saw an ext... See more
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I spoke to one of the best customer service gentleman in a very long time from many different companies. We had a laugh, he asked questions made sure he understood what I meant and got the job done wi... See more
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Initial appointment online was super quick and straightforward to book and attend, with a very helpful and thorough nurse practitioner. The referral letter was also sent quickly with detailed notes. I... See more
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Excellent service. Claim form via the app very easy to complete. Do in a matter of minutes. Completed my claim post 7pm on a Thursday, received text following morning to say my claim had been reviewed... See more
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Company details
About Bupa UK Insurance
Written by the company
Bupa are one of the UK’s leading health insurance companies. Created in 1947, we are driven by a passion to provide high quality, affordable healthcare. Our purpose is to help people to live longer, healthier, happier lives and make a better world.
We cover healthcare, wellbeing and mental health support for individuals, couples, families and businesses. Alongside health insurance, we also have clinics, care homes and dental centres all over the UK.
At Bupa, our priority is our customers. We have no shareholders so all profits are reinvested into improving the health of millions worldwide.
We’re developing digital tools and solutions to help us achieve our goal of becoming the world’s most customer-centric healthcare company. Perfect for people with busy lifestyles to make it easier for you to book, manage and attend your appointments. You can also build and track your wellbeing plan and see a doctor 24/7, wherever you are in the UK using your computer or mobile device.
As a business we also have a global talent, innovation and sustainability programme called eco-Disruptive. Our goal is to find and support sustainable, scalable start-ups and innovative solutions that will improve people’s health and the health of the planet.
We cover healthcare, wellbeing and mental health support for individuals, couples, families and businesses. Alongside health insurance, we also have clinics, care homes and dental centres all over the UK.
At Bupa, our priority is our customers. We have no shareholders so all profits are reinvested into improving the health of millions worldwide.
We’re developing digital tools and solutions to help us achieve our goal of becoming the world’s most customer-centric healthcare company. Perfect for people with busy lifestyles to make it easier for you to book, manage and attend your appointments. You can also build and track your wellbeing plan and see a doctor 24/7, wherever you are in the UK using your computer or mobile device.
As a business we also have a global talent, innovation and sustainability programme called eco-Disruptive. Our goal is to find and support sustainable, scalable start-ups and innovative solutions that will improve people’s health and the health of the planet.
Contact info
Bupa Place, 102 The Quays, M50 3SP, Salford Quays, United Kingdom
- 0345 606 6739
- customerrelations@bupa.com
- bupa.co.uk
4.5
Excellent
42K reviews
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Efficient and easy throughout
Was given call options to speak to a clinician easily through the app and, after that first call was given a referal. When the first few consultants were unavailable for a while, I called Bupa and they immediately recommended others and supported me in booking with them. The experience with the consultant was then also second to none. Very happy.
30 April 2026
Reply from Bupa UK Insurance
We're so pleased to hear you easily accessed a clinician through the app and received a referral. We're glad we could help you book with other consultants when needed, and that your experience was excellent.
Reply from Bupa UK Insurance
We appreciate your excellent feedback!
MRI scan
I attended Spyre hospital Edinburgh for an MRI 16/5/26 process was straightforward staff were excellent seen promptly first class service.
16 May 2026
Reply from Bupa UK Insurance
We're so pleased to hear your MRI process was straightforward and our staff provided excellent, prompt service. Thank you for your kind words!
Looked after my six year old very well…
Looked after my six year old very well and allayed her concerns
19 May 2026
Reply from Bupa UK Insurance
We're so pleased we looked after your child and allayed her concerns. Thank you for your kind words.
Great help
Great help! Very swift and given it was an urgent request, I was flad it was sorted quickly.
8 May 2026
Reply from Bupa UK Insurance
We appreciate your feedback and are glad we could provide swift and urgent assistance.
Reply from Bupa UK Insurance
We are glad to hear that you had a positive experience with us. Your feedback is greatly appreciated.
Reply from Bupa UK Insurance
We appreciate your feedback and are glad you found our team helpful.
The GP was fantastic
The GP was fantastic, took the time to understand the issue and was caring and compassionate. It is extremely quick and easy to book a GP appointment via BUPA. However I have tried to use the BUPA App twice in the past 2 weeks for appointments and on both occasions the system failed. The GP (to their great credit) did follow up immediately with a phone call explaining the system issues and was able to help. The system issues has resulted in 4 out of 5 stars.
19 May 2026
Reply from Bupa UK Insurance
We are so pleased to hear about the excellent care you received from the GP. We appreciate you highlighting the app issues and are actively working to improve its reliability for a smoother experience. Your feedback is invaluable.
Easy to use service
Easy to use service, listened and understood what was needed and made it easy to get a claim started
7 May 2026
Reply from Bupa UK Insurance
We appreciate your positive feedback and 5-star rating. We are glad our service was easy to use and that we understood your needs.
Reply from Bupa UK Insurance
We're delighted to hear about your excellent experience. Thank you for your continued support.
Great first assessment meeting, downhill from there
Great first assessment meeting, but it went downhill afterwards. My first appointment was booked for a day my counsellor was on annual leave. I had to chase up on the 'help' App why she hadn't turned up. I was then given an appointment with another counsellor for the next day. I was told it was a video appointment, but it turned out to be a phone appointment. This counsellor then went off sick for my following two appointments. I asked to be changed to another counsellor, as I really needed to talk to someone. This did happen, but if I am honest, I learned more about her dogs and life than she did about mine. There were awkward silences also. She then told me she was on annual leave for the next two weeks. I did leave it a while, but my experience to date had made me loose trust that I was going to get the help I needed. So, I cancelled, am doing my own research and talking to friends now.
13 April 2026
Reply from Bupa UK Insurance
We are truly sorry to hear about your challenging experience. We appreciate you sharing these details, as they highlight areas where we need to significantly improve our service and communication.
Excellent patient care
Bupa look after their patients extremely well and my consultant explained the procedure and the complications very well.
18 May 2026
Reply from Bupa UK Insurance
We appreciate your positive feedback. We're glad to hear that our team looked after you well and explained your procedure thoroughly.
Reply from Bupa UK Insurance
We are so glad you had a great experience with us. We appreciate your kind words.
Great cover and very simple process to…
Great cover and very simple process to make claims on the app.
5 May 2026
Reply from Bupa UK Insurance
We're glad you found our cover great and the app claims process simple.
Bupa have been really professional and…
Bupa have been really professional and helpful through the whole process.Thankyou for all your help.
19 May 2026
Reply from Bupa UK Insurance
We appreciate your 5-star rating. We are so glad our team was professional and helpful throughout the process.
Reply from Bupa UK Insurance
We are so pleased you found our service excellent and professional.
From start to finish was so straight…
From start to finish was so straight forward. No long queues on the phone. Everyone I spoke to were friendly, helpful, professional and I felt like they cared about me. I had not made a claim before, so it was all new to me, but everyone was amazing. Thank you
28 April 2026
Unprompted review
Reply from Bupa UK Insurance
We're so happy to hear that your experience was straightforward and that our team was friendly, helpful, and professional. Thank you for your kind words!
Superb Customer Service!
Superb Customer Service!
From the beginning of the process it has been super easy, booking consultation and plan of action have all been incredible and having the direct claim facility of using a BUPA dentist was incredible.
9 May 2026
Reply from Bupa UK Insurance
We appreciate you sharing your feedback. We're happy to hear that your experience was super easy, from booking to the plan of action, and that the direct claim facility was incredible.
Physio Advice
very fast response times and the consultant was really professional, very personable and provided advice and recommendations appropriate to my needs
15 February 2026
Reply from Bupa UK Insurance
We appreciate your positive feedback. We're so glad to hear about our fast response times and that our consultant was professional and provided helpful advice.
Easy to do
Easy to do, very straight forward. BUPA kept me updated on my claim and paid promptly.
5 May 2026
Reply from Bupa UK Insurance
We're glad it was easy and straightforward! We appreciate you sharing your positive experience.
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