Banner for Bunny Bistro

Bunny Bistro Reviews 

1,240
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ I honestly can’t recommend Bunny Bistro highly enough! My two buns absolutely adore everything we’ve ordered. We’ve worked our way through almost the entire range, and every single produc... See more

Company replied

Rated 5 out of 5 stars

Changed packaging so everything got to me safely. Great small business always willing to listen to customer. A+++++ Fast delivery excellent products

Rated 5 out of 5 stars

Very fast delivery and lovely fresh hay my rabbit Chester loves it plenty of different grasses in it he loves the rat tail seed heads

Company replied

Rated 5 out of 5 stars

My bunnies are eating 1st cut hay very well and they love their snacks, a lot of choices available like dandelion roots, hibiscus, chamomile, sticks etc as well as dry vegetables, fruit, oat, many dif... See more


Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

Here at Bunny Bistro, we have been importing & manufacturing pet food for over 10 years, during that time we have developed great relationships with growers & suppliers all across the world! This has really helped us become one of the biggest importers of dried botanical products in the UK. We stock a very large variety of products, including leaves, flowers, herbs, forage and dried fruit & veg, all of which is free from harmful pesticides and perfect for your fluffy friend!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,240)

161 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very bitty hay

At least a third of a large box of hay was extremely bitty and dusty. I messaged to be told they would investigate. I hadn’t heard anything for over two weeks so I messaged and they just said it must have happened during transit and took no responsibility, was very dismissive. They wouldn’t offer a solution. I wouldn’t recommend purchasing unless you want very bitty, dusty hay. Very poor customer service

16 April 2026
Unprompted review
Bunny Bistro logo

Reply from Bunny Bistro

Hi, I am so very sorry to hear this. We have been waiting for this item to be returned, in order to process your refund. I can see that you started the return process, but this has not been completed and returned to us. If you require any further assistance at all, please do not hesitate to reach out and we would be more than happy to help. Huge apologies again for any inconvenience caused.

Rated 5 out of 5 stars

Good quality pet food

Good quality pet food, well packaged and delivered quickly. I have two very happy bunnies!

27 March 2026
Bunny Bistro logo

Reply from Bunny Bistro

Lovely to hear we have happy bunnies out there. Appreciate the review very much. Thank you!

Rated 1 out of 5 stars

Communication is so poor

Had an issue with the lavender and chamomile salad as it was rotten. Sent photos and asked for a refund on that 1kg bag. I had one reply to my emails and then nothing. After weeks of trying to get a reply I was at the point of contacting my bank to retrieve the money, when a box arrived with 1kg of 100g bags. No one ever responded to my emails, or let me know they were sending this. I had already replaced the forage and, and whilst I am appreciative of the replacement, I now have to try and store 10 smaller bags in my 2 bed house with 16 animals in rescue.
Please just communicate with your customers. Sadly I won’t be using again when service from Wild About Bunnies and Just4Rabbits is so amazing.

31 March 2026
Unprompted review
Bunny Bistro logo

Reply from Bunny Bistro

Hi, I can see that our Customers Services Team has now been in touch. I hope that this has now been resolved for you. Please do get back in touch if you have any further questions.

Rated 5 out of 5 stars

WOW! One satisfied bunny🐰❤

WOW! What can I say?
If my bunnykins is happy am happy. Well! Am paying the bills n he's munching his way through it! One very satisfied bunny. One very satisfied owner. Prompt service xx👍❤🐰

1 April 2026
Bunny Bistro logo

Reply from Bunny Bistro

Thank you so much for the lovely review. So glad Bunny is kept happy and satisfied.

Rated 5 out of 5 stars

First time purchasing from here and…

First time purchasing from here and highly recommend! Prices are decent, delivery was quick and rabbits loved their treats!

31 March 2026
Bunny Bistro logo

Reply from Bunny Bistro

Very happy to hear that! Many thanks!

Rated 5 out of 5 stars

Easy sight to use

Easy sight to use. My guinea pigs love the hay which is excellent quality. Great service all round.

30 March 2026
Bunny Bistro logo

Reply from Bunny Bistro

Thank you so much for taking the time for the review.

Rated 5 out of 5 stars

Rabbit

As always, great products, great service and communication and fast delivery .what more can you ask for.

27 March 2026
Bunny Bistro logo

Reply from Bunny Bistro

Always happy to help. Thank you so much!

Rated 5 out of 5 stars

Excellent!

I ordered the treat forage box for my rex bunny Monty and was thrilled with the quality of the contents.... excellent value for money with a wide range of different forage and treats which he will adore and keep him busy! Delivery was prompt as always....thank you

27 March 2026
Bunny Bistro logo

Reply from Bunny Bistro

Thank you so much for the lovely review.

Rated 5 out of 5 stars

A love this company so much

A love this company so much. Every month a get my guineau pigs a box every month and am so excited 😁 😆 to see what is inside. It is full of nice and tasty things 😋 for my boys, even get a toy. Well worth the money. Delivery is super fast aswell. Amazing 👏

25 March 2026
Bunny Bistro logo

Reply from Bunny Bistro

That's so lovely to hear. Thank you for the review!

Rated 5 out of 5 stars

Absolutely perfect

Absolutely perfect! Love buying from this company/business!! Both my rabbits love everything i get for them from here. Always go back for more things. Many thanks xx

5 March 2026
Unprompted review
Bunny Bistro logo

Reply from Bunny Bistro

Thank you so very much for the lovely review!

Rated 4 out of 5 stars

Super happy bunnies

Super happy bunnies, they love the leaf box. This is a regular purchase. We have tried a few products and have always been happy 😊

26 February 2026
Bunny Bistro logo

Reply from Bunny Bistro

So happy to hear our customers are happy!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look