Builderscrack.co.nz Reviews 

729
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the platform user-friendly and easy to navigate, making the process of finding qualified tradespeople straightforward and efficient. Many people praise the service for successfully connecting them with reliable professionals for various jobs, saving considerable time and hassle. Reviewers frequently express their satisfaction with the outcomes, often stating they will use the service again for future needs. However, some people mentioned issues with the token system, particularly concerns about paying for connections that do not lead to jobs or being penalized when homeowners withdraw.

What people talk about most

Service

Customers had positive experiences with service, finding it very reliable, efficient, and professional for... See more

User experience

Reviewers consistently express satisfaction with the user experience, highlighting the platform's... See more

Website

People report positive experiences with the website, finding it user-friendly and easy to navigate for... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the professionalism, efficiency, and... See more

Customer communications

Users describe positive interactions with contact, finding it easy to connect with tradespeople and receive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Using the Buildercrack platform was so helpful and such a breeze! Not sure how we would have found a tradie for our small job otherwise. The platform is user friendly, and we felt safe being able to c... See more

Rated 5 out of 5 stars

What a great way to get a job done! Ours was a small job, but Builderscrack arranged for three builders to compete for it. The one we selected was excellent, and we wouldn't have found him without the... See more

Rated 5 out of 5 stars

This is our fourth time using Builders crack for the updating of our new home and we can’t praise the applicants higher! Highly professional and diligent, any further work we want done we will be goin... See more

Rated 5 out of 5 stars

Thus is an excellent service. I like that you are advised to get more than one quote . While I didnt use the tradesman this time, as I was fortunate to have a friend do the job for me in the end, I wa... See more


Company details

  1. Business Networking Company
  2. Carpenter
  3. Deck Builder
  4. Electrician
  5. Plumber

Written by the company

Builderscrack.co.nz is a New Zealand-based website that provides an internet marketplace where homeowners may post jobs, and where builders and tradespeople can chase jobs, provide quotes and win work.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

729 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(729)

181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

an absolute rip off

1 September 2025
Unprompted review
Builderscrack.co.nz logo

Reply from Builderscrack.co.nz

Hi Andres, I can see you’re currently on our $1 promo plan — doesn’t get much cheaper than that! But in all seriousness, I’m guessing you’re referencing your previous invoice. Our Trade team has tried giving you a call a couple of times to touch base and see how we can help.

If you’re not seeing value right now, you could try tweaking your intro notes. Personalising them shows you’ve read the job description and looked at the photos, and this small change can help you stand out and get connected on more jobs.

The team will reach out again tomorrow if you’re keen to continue. If not, thanks for your time on the platform — we wish you all the best. Cheers, Rach @ BC

Rated 5 out of 5 stars

Helpful support team!! Thank you!

Helpful and friendly support team, quickly resolved any issues I had and were as fast as you can get for replies. Much appreciated, thank you!

28 August 2025
Unprompted review
Builderscrack.co.nz logo

Reply from Builderscrack.co.nz

Hi Hayden, thanks for your feedback. I can see Holly from our Support team has been in touch to confirm we've deleted those files & to help get you up and running with verification. We've passed on your feedback to our team re functionality too! Cheers, Rach @ BC

Rated 3 out of 5 stars

Creating a job was easy but terminology was confusing

It was easy to create a job and upload pictures. And Builderscrack gave a good explanation of the sort of details that would improve the chance of getting the job picked up.

However, I found the terminology on the site confusing and I couldn't find a glossary or explanation of the terms.

On my first (and to date, only) job I saw a tradesman had taken interest in the job a few hours after it was posted. However, the tradesman was labelled as "Stopped Chasing". Did that mean they'd had second thoughts and decided not to apply for the job? Or did it mean I didn't get back to them fast enough, so I was the one considered to have "stopped chasing"?

The job was also labelled as "Dropped". Did that mean Builderscrack had cancelled the job for some reason? Or was it something to do with the tradesman, perhaps declining the job?

I looked through the help and couldn't find explanations of these terms. As I hadn't posted any jobs before (or since) I have no point of reference to compare to, to get an idea of what the terms mean.

1 August 2025
Unprompted review
Builderscrack.co.nz logo

Reply from Builderscrack.co.nz

Hi Simon, I'm glad to hear posting a job was easy! I’ve passed your feedback on to our product team. It's timely, as there were already changes underway to improve the terminology and update the visual interface. This confirms the need for it! 😄 We’ll also be adding clearer on-page help so you don't have to go digging for help. Next time you post a job, you’ll find it much clearer. Cheers, Rach @ BC.

Rated 5 out of 5 stars

Great service

Great service. This put me in touch with trades people who were available to do the job without me having to call numerous people who may not be interested in doing my job.
Also it is understood that I will get quotes which gave me choices.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Repairs

Builderscrack made it easy for me to quickly locate a builder to repair a leaking shower.

19 July 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I have been using Builderscrack for number of years and have found the right tradespeople for the job at hand.
Highly recommended.

12 July 2025
Unprompted review
Rated 5 out of 5 stars

Easy Peasy

It was great because it was easy to find a tradesman and easy to communicate with him. The job itself however was also easy so it provided no problems

5 August 2025
Unprompted review

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