Best airfares! This is my second time booking return flights with BudgetAir for travel between Almaty and Port Moresby, and I've had a great experience both times. The biggest advantage for me is t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very easy to use. Very considerate to (potential) late ticket arrival (they directly mention that we have to be patient for 3 days untill the tickets arrive by email). Mine arrived the same day. But s... See more
Company replied
for now i just bought my ticket and within 15 minutes i got it . Price was far more affordable compared to airline website. I called call center of airline and confirm my ticket . I hope everything go... See more
Company replied
I would like to express my satisfaction with the experience of reserving and paying for my flight tickets. The entire process was fast, efficient, and user-friendly. The booking procedure was... See more
Company replied
Company details
Contact info
4.3
Excellent
571 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Second time buying tickets from this…
Second time buying tickets from this company. It’s so easy to fill out all the information, and of course it’s really convenient to pay using Google Pay or Apple Pay! Definitely recommend it!
20 May 2026
Reply from BudgetAir.lv
We're so glad you found our ticket purchasing process easy and convenient, especially with Google Pay and Apple Pay! Thank you for your recommendation.
Reply from BudgetAir.lv
We apologize for the long wait. We are working to improve our response times.
BudgetAir Wizz air
BudgetAir didn’t mention, that with Wizz air i have to make on line check in. I had to pay two times check in fees on my trip.
17 May 2026
Reply from BudgetAir.lv
We are sorry to hear about the unexpected check-in fees. We're reviewing our communication process to prevent this.
Reply from BudgetAir.lv
We're glad you enjoyed your experience. Thank you for your kind words.
Thank you for your prompt response.
17 May 2026
Reply from BudgetAir.lv
We are glad we could assist you quickly.
Reply from BudgetAir.lv
Hello Julius,
We're happy to hear you had such a positive experience with our service and support. We appreciate your kind words!
Kind regards,
Mark | Customer Service
BudgetAir.
Reply from BudgetAir.lv
Hello Milko,
Thank you for the nice review! We’re glad to hear that you had a good experience with us.
We hope to see you again soon on our website.
Kind regards,
John
BudgetAir.
“48-Hour Flight Change, 4-Hour Chat Queue, Zero Help: Worst Travel Support Experience of My Life”
My experience with BudgetAir during a major international flight disruption was honestly one of the most stressful customer service experiences I have ever had.
My airline changed my transatlantic flight by approximately 48 hours, which immediately affected multiple already booked flights and hotels for two passengers, creating hundreds of euros in additional costs and major logistical stress while I was traveling abroad in Peru.
BudgetAir informed me I had only 24 hours to respond or risk losing my ticket confirmation, yet their customer support was practically unreachable. I spent almost 4 hours in the chat queue with “30 people ahead” showing the entire time. When I finally reached an agent and explained the situation, the chat was abruptly closed and I was immediately asked to rate the service, despite receiving no actual assistance.
I repeatedly attempted to contact support through every available channel while under intense time pressure and received almost no meaningful help.
I understand flight disruptions happen. What matters is how a company supports customers when things go wrong. In this case, I felt completely abandoned during a very serious international travel situation.
I would strongly caution travelers before booking important long-haul or multi-leg trips through BudgetAir, especially if you may need urgent support during disruptions.
13 May 2026
Reply from BudgetAir.lv
We appreciate you sharing your experience. We are very sorry to hear about the difficulties you faced due to the flight change and the impact on your travel plans. We acknowledge the frustration caused by the long wait times and the lack of immediate support. We are taking your feedback seriously as we look for improvements in our support system. We will plan a call back with you today with a team lead to discuss the options. Kind regards Anne
Reply from BudgetAir.lv
thanks so much for your review, we appreciate it a lot
Booking experience was very smooth
12 May 2026
Reply from BudgetAir.lv
We're happy to hear that your booking experience was smooth. Thank you for your positive feedback; it means a lot to us.
Quick and fast booking process
Quick and fast booking process, with clear description of the sections, without additional required clicks
9 May 2026
Reply from BudgetAir.lv
We're happy to hear that you found the booking process quick and easy, with clear information and minimal steps. Thank you for your positive feedback!
With luggage in the description, no luggage on the ticket...
I booked two tickets LH + SK
Clearly identified tickets with luggage on both ways.
End up with a ticket with luggage only in one way ...
9 May 2026
Reply from BudgetAir.lv
We regret that your booking did not include luggage for both ways as expected. We appreciate you bringing this to our attention, and we'll investigate the issue and get back to you by call or email latest tomorrow
Reply from BudgetAir.lv
We're happy to hear that you found our process easy, with good flight options and prices. Thank you for your positive feedback!
Reply from BudgetAir.lv
so happy to see your review, thanks a lot!
Really very easy and will use again if…
Really very easy and will use again if it pops up!
30 April 2026
Reply from BudgetAir.lv
We're happy to hear that it was very easy for you. We appreciate you saying you'll use it again if needed!
Very easy to use
Very easy to use. Very considerate to (potential) late ticket arrival (they directly mention that we have to be patient for 3 days untill the tickets arrive by email). Mine arrived the same day. But still, the fact that they are considerate and take into account any potential problems - is worth being recommended. Great service.
6 May 2026
Reply from BudgetAir.lv
We're happy to hear that you found our service easy to use and considerate. It's great to know that you appreciate our efforts to ensure a smooth experience. Thank you for recommending us!
Amazing servive
29 April 2026
Reply from BudgetAir.lv
thanks a lot for your feedback, we appreciate it !
Reply from BudgetAir.lv
We're glad you found it easy to book and that you were happy with our prices. Thank you for your feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.