Good provide discounts packages and air from other vendor. One witness is forget my previous search and I need to reenter every time login.
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Review summary
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What people talk about most
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I only want to know why Booking with Budget air is very simple and fast but takes long to issue the air tickets. May I know some reasons for the delay in issuing the Air ticket
Company replied
The process to purchase was easy. The airline's record locator was hard to reach. The seats purchased with the transaction were not assigned immediately.
Company replied
The booking was easy and easy to understand. They have many payment option including google and apple pay and also paypal pay later. Hopefully the seat that we choose and if any issues happens the... See more
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3.5
Average
30K reviews
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Reply from BudgetAir.com
Thanks a lot and have a great trip
Everything is so delay
Everything is so delay. All document, Website, Booking detail are unclear.
3 August 2026
Unprompted review
Reply from BudgetAir.com
Hello Patipan,
Thank you for sharing your review.
Clear information and accessible documents are essential for a smooth booking experience. When flight schedules are changed by an airline, ticket choices and refund conditions depend strictly on the airline rules confirmed at the time of booking. Once a choice or schedule adjustment is finalised under those rules, further changes or refunds may no longer be permitted.
Kind regards,
Leo
Reply from BudgetAir.com
Hi Darlene,
Thank you for taking the time to share your wonderful feedback. We are delighted to know that you found our agents to be friendly, helpful, and respectful.
Providing this level of service is our goal, and your review is much appreciated. We look forward to assisting you with your future travels.
The BudgetAir.com team
Reply from BudgetAir.com
Dear Khaled,
Thank you for taking the time to share your positive review. It is great to hear that you were pleased with the service you received from BudgetAir.com.
Your feedback is valued by the entire team. We wish you a wonderful trip and look forward to assisting you with your future travel plans.
I misclicked the wrong date on the calender
I misclicked the wrong date on my flight reservation and notice it right away when i got the confirmation. The agent was very strict on their policy and couldn’t change the date without charging the cancelation fees and asked me to rebook again, while the own airline can give a full refund in the 24h regardless of the ticket type choosen
8 August 2026
Reply from BudgetAir.com
Hello Dayana,
Thank you for reaching out and sharing this review.
While airlines establish their own policies regarding ticket changes or cancellations processed through a travel agencies must adhere strictly to the specific fare rules associated with the reservation.
Kind regards,
Leo
Reply from BudgetAir.com
Dear Yousef,
Thank you for taking the time to share your positive feedback. It is great to hear you found our website user-friendly and the booking process to be both simple and safe.
Our goal is to provide a straightforward booking experience for our customers. We appreciate your review and look forward to helping with your future travel plans.
The BudgetAir.com team
Simple & effective
Was an extremely simple and enjoyable process to book my ticket while I was in a hurry to get the best price, would definitely recommend & will be returned to soon! :)
10 August 2026
Reply from BudgetAir.com
We are so happy to hear that booking your ticket was an extremely simple and enjoyable process, especially when you were in a hurry! We truly appreciate your recommendation and look forward to welcoming you back soon.
TAP confirmed BudgetAir could act, BudgetAir refuses
I booked a TAP Air Portugal flight (Lisbon to Seville, 10 September 2026) through BudgetAir for my elderly mother. The surname on the ticket needs a correction to match her passport — a simple name correction, same passenger, and I raised it right after the purchase with her passport as proof.
BudgetAir's response: "Contact the airline yourself." So I did. TAP Air Portugal told me explicitly that they cannot process the correction for me — because the ticket was issued by BudgetAir, the correction must be submitted by BudgetAir, as the issuing agent, through TAP's agent helpdesk.
I relayed this back to BudgetAir with TAP's instructions. BudgetAir still refuses to act and keeps deflecting to the airline. Each side of this loop has been documented in writing.
To be clear about the stakes: an elderly passenger will be denied boarding over a clerical issue that takes the issuing agent minutes to submit. BudgetAir collected the fare, holds the sole authority to fix the ticket, and simply will not do its job as the issuing agent.
I am asking BudgetAir to submit the name correction to TAP's helpdesk immediately and confirm with an updated itinerary. Booking reference available upon request.
9 August 2026
Unprompted review
Reply from BudgetAir.com
Hello Jason,
Thank you for sharing your feedback with us.
Name correction policies and conditions are established directly by the airline, and modifications must strictly follow their guidelines. Agency systems must operate within the airline's established rules and cannot overrule them.
Kind regards,
Leo
Unreliable service and unhelpful customer support — avoid
I had a terrible experience with BudgetAir and would strongly advise against using them:
Useless Flexible/Change Option: I paid extra for flexible ticket access, but when I tried to reschedule, customer support claimed there were no available flights for months. However, when I searched for the exact same route on a separate page, flights were readily available.
Misleading Customer Support: They told me to contact the airline directly to request proof that my ticket was refundable. When I spoke to the airline, they explained that because the ticket was booked through BudgetAir, only BudgetAir could manage or change it. The airline also confirmed they never send third-party confirmation emails regarding refundability.
Save yourself the headache and book directly with the airline or a reputable provider. I will not be using BudgetAir again.
8 August 2026
Unprompted review
Reply from BudgetAir.com
Hello Usha,
Thank you for taking the time to share the feedback.
Flight availability for flexible ticket modifications operates on real-time seat inventory provided by the airlines, which can differ from new search results. Additionally, adjustments to a booking can be requested directly through the BudgetAir My Account environment to streamline the process without needing to contact the airline.
Kind regards,
Peter
Amazing first booking
This was my first experience booking travel on my own and it was super easy and the price was amazing! Thank you so much.
6 August 2026
Reply from BudgetAir.com
Hi Maria Daniela,
Thank you for taking the time to share your feedback. It is great to hear that you found the booking process easy, especially for your first time arranging travel on your own.
We are happy you had such a positive experience and look forward to helping with your future travel plans.
The BudgetAir.com team
This website charged too much for…
This website charged too much for cancelling ticket! We had a family emergency and had to cancel ticket less than 2 hrs and they still charged us. This should be illegal!
8 August 2026
Reply from BudgetAir.com
Hello Quoc,
Thank you for your feedback.
When a booking is modified or canceled, the costs are determined by the rules and penalty fees set by the airline itself. As a booking agent, these conditions must be followed to process the request with the carrier. If you encounter any issues, please do not hesitate to contact us directly via the chat. We are available 24/7 to help you as quickly as possible.
Kind regards,
Peter
Reply from BudgetAir.com
Hi Prasad,
Thank you for your review. It is great to hear you found our website an easy way to book your flight. Our goal is to make the booking process as simple as possible for our customers.
We look forward to helping you with your future travel plans.
The BudgetAir.com team
Predatory $220 fee for a 1-letter typo
Predatory $220 fee for a 1-letter typo
Predatory $220 fee for a 1-letter typo! Holding my ticket hostage.
Extremely disappointed with BudgetAir. I booked a group round-trip ticket on SriLankan Airlines for September 29, and there is a minor one-letter typo on my first name ("Aaishaa" instead of "Aaisha"). It is a simple trailing vowel mistake.When I called customer service to fix this minor slip, BudgetAir demanded a shocking $220 processing fee! SriLankan Airlines allows minor typos for a minimal fee, but BudgetAir is applying a massive, predatory agency markup.I am traveling in a group and this is causing unnecessary stress. I am completely willing to pay a reasonable, standard amendment fee, but $220 for adding an extra letter "A" is pure price gouging.I need an escalations manager to contact me immediately to resolve this for a fair fee so my group can travel in peace.
Booking reference: BCA-20703884
10 June 2026
Unprompted review
Reply from BudgetAir.com
Hello Hassan,
Thank you for sharing your feedback.
A name change or correction is governed strictly by airline rules, as airlines retain full control over ticket reissue terms and amendment fees. Booking platforms must process these changes according to the specific airline policy and operational costs involved, which means fee structures cannot be manually overridden.
To review the ticket details and see what options remain available under the airline guidelines. An agent will look into the case and assist you further.
Kind regards,
Leo
I love you bro
10 August 2026
Reply from BudgetAir.com
Hi Joaquin,
Thank you for your five-star review. We are delighted to hear that you had a great experience booking your flights with us.
Your kind words are much appreciated, and we look forward to helping with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
We are so happy to hear that you found our site clear and transparent, and our prices great! We truly appreciate your wonderful feedback.
Reply from BudgetAir.com
Hello Afshan
Thank you for leaving a review.
A check on the booking shows that the reservation was completed, including the airline confirmation code, and the confirmation email was dispatched to the address entered during booking. Sometimes automated messages are filtered into spam or junk folders by mistake.
To ensure all travel details are received, the confirmation email is being sent to your inbox again right now. Please check the spam folder as well, and if the details still do not appear, replying to that message will allow an agent to assist directly.
Kind regards,
Leo
I had to fill in the info 4 times
I had to fill in the info 4 times. :-(
I really didn’t appreciate how insistent you are that I buy one of your plans. At the very end, it seemed like if I wouldn’t agree to buy your garbage plan, you wouldn’t let me buy the ticket, so I accidentally pressed X to return to the previous screen . I had to start again. Then the second time I noticed in very small text it was possible to refuse. It seems you are so focused on selling extras that you have completely lost respect for the customer. Sad! I would prefer not using your services again
10 August 2026
Reply from BudgetAir.com
Hello Lorenzo,
Thank you for sharing this feedback.
The booking process should feel straightforward and clear, without confusing optional add-ons or navigation choices. Product options are offered to help travellers customise their trips, but this should never feel pushy or hinder the purchase process. Feedback regarding the layout and visibility of these options is taken seriously and helps improve the user experience on the website.
Kind regards,
Leo
The price the speed the efficiency
The price the speed the efficiency. I would like a quicker response to etickets or conformation but very well done over all
8 August 2026
Reply from BudgetAir.com
We're so glad you appreciated our speed and efficiency! We understand your desire for quicker responses to e-tickets and confirmations, and we are actively working on improving those processes for an even better experience. Thank you for your valuable feedback.
Booked my ticket messed up they sent me…
Booked my ticket messed up they sent me to Denver for a layover over 11hrs to get back home to Minnesota from Arizona wouldn't help me in no way or return any money to book another flight
5 August 2026
Reply from BudgetAir.com
Hello Latasha,
Thank you for sharing this feedback.
Flight schedules and routing updates can be changed by the airline at the last minute, which is outside the booking platform's control.
Kind regards,
Leo
Will NEVER use again
Site appeared to show one departure time and then when I booked, it was actually a very late pm flight which means I would land after midnight. Two minutes after realizing the error, I contacted budget air and they would do absolutely nothing to help me. No more than five minutes had passed from the transaction and they were unwilling to do anything to help me without charging me several hundreds of dollars basically the cost of the flight to make the change. Horrible Customer Service.
9 August 2026
Reply from BudgetAir.com
Hello Elisa,
Thank you for leaving a review.
Selected departure times are locked in directly with the airline during checkout. For budget and low-cost carriers, ticket rules are strictly set by the airline itself, which means modifications or cancellations are often restricted by their policies.
To look into the booking details and see what options remain available under these airline rules, please reply directly to the latest message received from customer support. Once a reply is sent, an agent will review the case and assist further.
Kind regards,
Leo
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