BudgetAir.com Reviews 

Predatory $220 fee for a 1-letter typo
Predatory $220 fee for a 1-letter typo! Holding my ticket hostage.

Extremely disappointed with BudgetAir. I booked a group round-trip ticket on SriLankan Airlines for September 29, and there is a minor one-letter typo on my first name ("Aaishaa" instead of "Aaisha"). It is a simple trailing vowel mistake.When I called customer service to fix this minor slip, BudgetAir demanded a shocking $220 processing fee! SriLankan Airlines allows minor typos for a minimal fee, but BudgetAir is applying a massive, predatory agency markup.I am traveling in a group and this is causing unnecessary stress. I am completely willing to pay a reasonable, standard amendment fee, but $220 for adding an extra letter "A" is pure price gouging.I need an escalations manager to contact me immediately to resolve this for a fair fee so my group can travel in peace.
Booking reference: BCA-20703884

AirHelp plus was added to my ticket on checkout without my knowledge costing me an additional $115 USD . I clearly indicated i did not want it. This is completely unacceptable. The online agent did not help. Agency service fees are excessive especially when automatically adding services the customer did not choose. I will never ever use the platform again. Very upset and frustrated, first and last time

All great.
Great price.
Clear and transperant site.
All good

Dodgy website haven’t received airline confirm

I had to fill in the info 4 times. :-(
I really didn’t appreciate how insistent you are that I buy one of your plans. At the very end, it seemed like if I wouldn’t agree to buy your garbage plan, you wouldn’t let me buy the ticket, so I accidentally pressed X to return to the previous screen . I had to start again. Then the second time I noticed in very small text it was possible to refuse. It seems you are so focused on selling extras that you have completely lost respect for the customer. Sad! I would prefer not using your services again

The price the speed the efficiency. I would like a quicker response to etickets or conformation but very well done over all

Booked my ticket messed up they sent me to Denver for a layover over 11hrs to get back home to Minnesota from Arizona wouldn't help me in no way or return any money to book another flight

Site appeared to show one departure time and then when I booked, it was actually a very late pm flight which means I would land after midnight. Two minutes after realizing the error, I contacted budget air and they would do absolutely nothing to help me. No more than five minutes had passed from the transaction and they were unwilling to do anything to help me without charging me several hundreds of dollars basically the cost of the flight to make the change. Horrible Customer Service.

Easy site for booking flights. No problems with the reservation. Price was excellent.

Good proce and easy to book in the website

BudgetAir is a SCAM PORTAL. Customer service is irresponsible. It is worth of a spam or JUNK. These people and staff do not have minimum common sense. They didnt resolve their mistake within minutes. They know only one thing,just yelling at customer and escaping from their duties.

I was able to save $200 over other booking sites and the booking process was easy.

Thank you very good application

I appreciate taking care of my inquiries and helping me out with my request.

Best customer service

No flight reminder or online check-in notice

Smooth booking

Good deal and easy to book.
Thanks

I would like to share my experience with BudgetAir to warn anyone considering booking a flight through this platform. Without a doubt, this has been one of the worst customer service experiences I have ever had.

When making my reservation, I carefully entered the information of the actual passenger, the person who was supposed to travel. Further down the booking page, there was a separate section clearly labeled “Contact details of the person making the reservation,” where I entered my own information, since I was the one purchasing and paying for the ticket. I even have screenshots proving that the passenger’s information and the booking contact information were entered in two completely different sections.

After completing the payment, I received the e-ticket and immediately noticed that BudgetAir had incorrectly issued the ticket in my name instead of the actual passenger’s name. This was clearly an error caused by their booking system or by the way they processed the reservation.

I contacted BudgetAir’s customer service immediately to explain the situation. Unfortunately, the experience only became worse. Their customer service representatives do not know how to properly communicate with customers. They do not take the time to understand the issue, they show very little interest in resolving it, and they simply repeat the same responses without offering any real solution. No matter how many times you call, you seem to reach the same agents every time, which gives the impression that they are seriously understaffed.

What is even more frustrating is that, despite this mistake being caused by their system, they completely refused to take responsibility. Instead, they instructed me to contact Ethiopian Airlines myself.

After speaking with Ethiopian Airlines, I was clearly informed that because the ticket was purchased through BudgetAir, BudgetAir is solely responsible for managing the booking and correcting any errors. The airline confirmed that they could not make changes because the reservation belongs to the travel agency that issued it. In other words, BudgetAir sent me to the airline even though they knew they were responsible for handling the issue.

For more than seven hours, I have been trying to resolve this matter. I repeatedly asked to speak with a supervisor or manager. Every single time, I was told that a manager would call me back within one or two hours. No one has ever called me back. This makes me seriously question whether they even have supervisors available to deal with serious customer issues.

To make matters even worse, BudgetAir actually asked me to contact Ethiopian Airlines again and request that the airline authorize a refund without any fees. They told me that only if Ethiopian Airlines agreed would they consider refunding me. This is completely unacceptable and highly unprofessional. It is not the customer’s responsibility to do the work of the travel agency, especially when the mistake originated from BudgetAir’s own system. A professional company takes responsibility for its own errors instead of sending customers back and forth between different companies.

The lack of communication, accountability, professionalism, and customer support is simply shocking. Instead of resolving the problem, they waste your time and leave you without any real assistance.

I was also extremely disappointed by their refund policy. In my case, the proposed refund would have deducted the vast majority of the ticket price, leaving me with only a small fraction of what I had paid. I found this completely unreasonable and unfair.

Based on my experience, I strongly encourage anyone considering using BudgetAir to think twice before booking with them. I DO NOT RECOMMEND Budgetair to anyone . You will regret all your life i promise you .

I have all the necessary evidence to support everything stated above, including screenshots of the booking process, my reservation details, and records of my communications with both BudgetAir and Ethiopian Airlines.

I sincerely hope my experience helps others avoid the frustration, wasted time, financial loss, and unnecessary stress that I have experienced.