It was a great site which got me the lowest prices tickets but I dont know why it wouldn't update the purchasing part in regards to filtering the correct age group. It did it several times in which I... See more
Company replied
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I liked the price, and when I checked you on Scam Detector, you had a very good rating. What I didn't like was that you wanted me to pay extra for seat selection (unheard of for a business class ti... See more
Company replied
Update: The eticket arrived after 72 hours. It's a simple trip on a major airline that issues tickets within minutes, not a low cost carrier. I left a 1 star review after waiting 50 hours, maybe that... See more
Company replied
The booking process was very comprehensive and not so time consuming. However the add on's are a bit much. Not sure if this is through your website or its a sign of the times with airlines and the c... See more
Company replied
3.5
Average
29K reviews
Asks customers to review
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Reply from BudgetAir.com
We're so glad to hear that you found the booking process easy and that the price was exactly as quoted. Thank you for your wonderful feedback!
Reply from BudgetAir.com
We're happy to hear that your experience was seamless. We appreciate your positive feedback!
The mobile website UI is so messed up
The mobile website UI is so messed up. It didn't show the correct flight time and layover at all. I booked the long flight and even worse, your agent refuse to help me.
16 July 2026
Reply from BudgetAir.com
We're sorry to hear about the difficulties you experienced with our mobile website. We understand how frustrating it is when travel plans are affected. Our customer care team has been in touch with you and shared the possibilities to change your ticket, they also explained that we cannot overrule the airline conditions. If you need any further help please contact our customer care team via mail, chat and call. They can help you 24x7. Kind regards Anne
Zero Stars
I would give BudgetAir zero stars if I could. Do yourself a favour and DO NOT book with this company.
Their customer service staff have been rude, unhelpful, and unwilling to take responsibility. I have been trying to receive a travel credit that BudgetAir previously promised me, but I have still not received it. When I asked to escalate the matter and speak with a manager, Sudheendra repeatedly refused my request multiple times. Instead of helping resolve the issue, the company continues to make excuses and create unnecessary obstacles.
If BudgetAir refuses to honour the credit it promised, it is essentially keeping my money without providing the service or value I paid for. At that point, they are robbing their clients.
I will not be providing personal information in a public forum. I recommend that you review and respond to your clients’ emails and complaints directly, rather than only reaching out publicly in an attempt to make your company appear responsive.
15 July 2026
Unprompted review
Reply from BudgetAir.com
We are truly sorry to hear about your frustrating experience and the difficulties you've faced in receiving your travel credit. We understand how important it is to have clear communication and a resolution, and we regret that we have not met your expectations in this instance. We aim to provide excellent service. Can you please share your booking number so we can contact you and discuss the options we can offer?
Reply from BudgetAir.com
We are delighted to hear that you found our website user-friendly and appreciated the clear options and good fare. Thank you for your wonderful feedback!
Reply from BudgetAir.com
We're so happy to hear you had a positive experience with our booking process and found great flight deals! Thank you for your kind words.
The customer service has been horrible…
The customer service has been horrible I have been waiting back for an email from customer service after i was made to pay for my ticket at the gate after already paying online!
They said I need to get a letter from the airline confirming the claim and provided me call reference number and an email to message. I after waiting for the confirmation from the Flight. I sent them an email back... no response... no response for 3 months now. I am owed money and im considering legal action.
22 April 2026
Unprompted review
Reply from BudgetAir.com
Hello,
We're sorry to hear of the frustration caused, and for the delay in our response.
To confirm: Your booking was successfully made and confirmed in the airline's system under the same unique reference shared in your E-Ticket and we have now emailed you the GST copy from the airline's website for the inbound flight concerned. Your booking with us was valid.
The additional amount charged at the gate was collected by the airline directly, and any refund of that sum will need to be claimed with the airline, as it falls outside our booking service. We've shared the confirming documents to support your claim with them.
We're happy to resend any documentation you may nee
First Time
This was the first time I used BudgetAir and I was tempted to use one of the more familiar companies. But I’m glad I gave it a go. The booking process was very smooth. Their page is clear and well organized and their price was the best. So far I am very impressed!
15 July 2026
Unprompted review
Reply from BudgetAir.com
We are so glad you decided to give us a try! It's wonderful to hear that our booking process was smooth and that you found our website clear and well-organized. We truly appreciate your kind words about our competitive pricing. We look forward to assisting you with future travel plans!
Booked flight with no issues
Booked flight with no issues. Good price
E ticket was sent qui quickly.
15 July 2026
Reply from BudgetAir.com
We're happy to hear you had a smooth booking experience and received your e-ticket quickly. Thank you for your positive feedback!
Reply from BudgetAir.com
We're happy to hear that booking was a smooth process for you. We appreciate your positive feedback!
Reply from BudgetAir.com
We are so pleased you found our booking process easy and effective! We appreciate your kind words.
Iit was an easy booking
Iit was an easy booking. I will use again when I travel or hotel stay
15 July 2026
Reply from BudgetAir.com
We are so happy to hear that your booking experience was easy! We look forward to assisting you with your future travel and hotel stays.
Easy Booking - Lots of extra charges
The booking process was fairly easy once all of your information was in place.The only downside was all of the add ons kept increasing the price. But still worth while as it was about $300 less than booking directly with the airline.
15 July 2026
Reply from BudgetAir.com
We're glad to hear that our booking process was fairly easy for you! We understand your concern regarding the additional costs, and we appreciate you highlighting that the overall value was still beneficial compared to booking directly. We value your feedback as we continuously work to improve our services.
The chat is very assistive and…
The chat is very assistive and objective. Probably the shift from AI to an agent should be shortened. Your customer service is superb.
14 July 2026
Reply from BudgetAir.com
We're so glad to hear you found our chat assistive and our customer service superb! We appreciate your feedback regarding the AI to agent transition.
Reply from BudgetAir.com
We are so pleased to hear that you found our service to be fast, easy, and well-priced. Your positive feedback is greatly appreciated!
Reply from BudgetAir.com
We're so happy to hear that you found the booking and payment process to be fast and easy! We really appreciate your positive feedback.
Flight
Not happy with having to pay for my seat. How would I get there.. sit on the wing
15 July 2026
Reply from BudgetAir.com
Sorry for the confusion, of course you will have a seat. You can always select a seat during checkin free of charge. The paid seats are only offered if you have a preference for a certain seat and you want to make sure its not taken before checkin. If you have any follow up questions, please contact our customer care team via chat, call or email. They can support you 24x7. Have a great trip! Kind regards Klaar
Changing prices before booking the…
Changing prices before booking the flight it’s crazy
15 July 2026
Reply from BudgetAir.com
We appreciate you sharing your concerns about price changes. We are always working to ensure clarity in our booking process.
Good price for tickets
14 July 2026
Reply from BudgetAir.com
We're glad you found our ticket prices to be good. We appreciate your positive feedback!
If there is zero star rating option I…
If there is zero star rating option I will choose it. The customer service is very unprofessional, they just want to got as much money as possible when you cancel. The representative who I talked to to cancel asked my to call the airline to get approval for fully refund. I called the airlines they told me they will refund the total amount and I ask for confirmation they said budget air should contact them not the customer, when I called back budget air the representative said he needs an email from them!!!!! I explained everything he was still asking me to get the approval instead of helping me canceling. It was the worst experience I had in my entire life. They charged me the cancellation fees 110$ and what I paid $23 extra for Flight Delay Compensation Service (AirHelp+)which is not refundable and I did not got any help. I don’t recommend the website to anyone, I canceled after two hours due to a family emergency and I explained that to them. My father passed away and I had to go through all these procedures to not getting back the full refund in the end whoever the airline themselves told me they won’t charge any amount!! Budget Air is money hungry company who provide the cheapest prices when you choose them you will see hidden charges with no benefit. I hope my review save some people from booking flights through them.
14 July 2026
Reply from BudgetAir.com
Hello Omar,
We appreciate your feedback. We are sorry to hear about your difficulties with our cancellation process during this challenging time. We understand your frustration with our communication and the charges you faced. We are looking into your comments to improve our services, and we will contact you shortly to resolve this issue.
Kind regards,
Spot.
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