Brummstadt Reviews 

538
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 285 reviews, reviewers overwhelmingly had a great experience with this company, often praising the excellent products and the outstanding after-sales support. Customers highlight the staff for their responsiveness, knowledge, and willingness to go above and beyond to resolve issues and provide detailed assistance. Many people appreciate the smooth installation process, the quality of the head units, and the overall user experience, noting the products often exceed expectations compared to other brands. However, some customers reported dissatisfaction with product compatibility, mentioning issues like missing screws, non-fitting connectors, or units that interfered with car functions like air conditioning or hazard buttons. A few other people also felt that the interface could be glitchy, and some experienced problems with power supply or the unit burning out factory components.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing the head units as fantastic,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and efficiency.... See more

Customer service

Users describe positive interactions with customer service, highlighting the genuine care and support... See more

Service

Consumers find service to be positive, with many reviewers highlighting the excellent after-sales support and... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers reporting excellent experiences... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Patrick replied straight away re my installation problem with the fix and photo's, and the head unit in my Renault works great, so happy with it. I would not hesitate to recommend Brummstadt's after... See more

Rated 5 out of 5 stars

Super happy with my new aftermarket head unit. It looks good, works well. Communication was top tier, Kevin is great to deal with! Lots of information regarding compatibility; quick, helpful and detai... See more

Rated 5 out of 5 stars

I needed some assistance from Brummstadt Tech support. Installation was all fine, but after a power up problem was identified, Kevin at Brummstadt was excellent in helping me resolve the issue. He was... See more

Rated 5 out of 5 stars

We purchased a new head unit from Brummstad fir my 2016 Isuzu MUX. It took some time to install as there were different plug ins to decider. In response we asked for support from the Brummstad tech... See more


Company details

  1. Car Accessories Store
  2. Auto Machine Shop
  3. Auto Tune Up Service
  4. Car Equipment Accessories Store
  5. Car Stereo Store
  6. Tuning Automobile

Written by the company

Driving, for so many of us, is a source of happiness and a great joy. Wouldn't it be wonderful to take the best parts of your car rides and put them together? Mastering the art of head unit upgrades for the Australian market. Drive smarter, not harder.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

538 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(538)

272 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good products and excellent customer support

I purchased a new head unit for my Skoda after having constant problems with a cheaper version from a Chinese online supplier.
Although there was a problem initially with the frame not fitting the dashboard, the friendly customer rep, Tommy, was quickly able to come up with a solution.
I'm happy to recommend this company. They sell quality products and their customer service is second to none

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy to install

Easy to install, comes with all cables and everything. A great customer support and timely response from Tommy. All good 😊

24 March 2026
Unprompted review
Rated 5 out of 5 stars

After researching sA Solid 8-Inch Sync 2 Replacement: Quality Product & Exceptional Serviceeveral options to…

After researching several options to replace my standard 8-inch Ford Sync 2 unit, I decided on Brummstadt due to their competitive pricing and positive feedback.
Installation & Fit
The unit arrived within a week. While the instructions were clear and the process was generally straightforward, I did need to use a file to modify the fascia slightly to provide clearance for a few mounting clips. It wasn’t mentioned in the guide, but it was a simple fix.
Technical Support
I reached out to the technical team regarding the left-hand/right-hand drive display settings and the factory reverse camera quality. Kevin responded within 12 hours with clear instructions. His proactive follow-up until the issues were resolved was outstanding.
Performance & Camera
The display swap to right-hand drive was an easy fix. Regarding the factory reversing camera: the image isn't quite as crisp as the original. This is likely because the new HD-ready screen is larger than the original 8-inch display.
Brummstadt does offer an HD camera upgrade, but since that requires new wiring and a different mounting point, I’ve decided the current image is "good enough" for my needs.
Final Verdict
The unit has operated flawlessly for several months. Given the build quality and the excellent after-sales support, I would absolutely purchase from Brummstadt again.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent support

I'd like to thank Kevin for his assistance, which has always been prompt and useful, in getting the new head unit in my Isuzu MUX installed and running correctly. Excellent service and support.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

I needed to upgrade the headunit in my…

I needed to upgrade the headunit in my Hilux as the factory one stopped working. I’m glad I went with the Brummstadt crew. After initially sending the wrong unit for my car I cannot fault the team especially Tommy who was always there to help with updates and any questions. Once we worked out the wrong unit was sent the new one was straight on its way with no hesitation. I was always informed of where it was up to and when the new unit would arrive. I also had an issue with the reverse camera set up which turned out to just be a setting that needed to be changed. Tommy was all over that again and with a quick message he had me sorted out. Cannot fault this company or the staff.

20 February 2026
Unprompted review
Rated 4 out of 5 stars

Had issues with harness new one sent

Had issues with harness. Help over emails pinpointed the issue.
When a new one was sent it was a camera. New harness was finally sent and I fitted it. So far so good.
Communication was good although a little slow at times as only do emails not phone.
Very happy with the unit in the end!!
Easy to install.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Ford Ranger head unit installation

The team at Brummstadt were super helpful and followed up on any suggestions they made, to see if there fix worked or if more input was needed. They made installation of the upgraded head unit and rear camera a manageable job. Thoroughly recommend. Glenn C

14 March 2026
Unprompted review
Rated 5 out of 5 stars

The whole experience was surprisingly good

The replacement of the head unit went quite well. No real surprises, including wiring up the microphone and GPS antenna in the A pillars. I had a lot of questions during the fit, and Tommy was happy to assist with every one. If needed I got photos and videos to help get my unit working.

The actual installation took 5 hours start to finish, but some of that was waiting for a support answer - definitely do your research on YouTube before starting.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

great quality and great team of people to deal with

I recently purchased a unit for one for my customers BMW E90. Its a great quality unit with all the modern functionality you could need or want. I also delt directly with the team over email which they were quick and very helpful in there response. I highly recommend Brummstadt and will definitely will be purchasing from them again in future.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Our Captiva happened to be a little bit…

Our Captiva happened to be a little bit different from most and unfortunately the unit sent was not compatible. Tommy made the return and refund hassle free with promt instructions and professional courtesy. Cheers Tommy for the help and support. Regards,Demo Simon.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Rippa Service

Had a small hiccup with the delivery, but a quick email and Patrick was on to it... absolutely nailed the service. Very quick response and had the problem sorted in no time at all. Missing part was on the way in no time at all and rocked up perfect to complete a good order on a good product. Thanks again team!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Gold Standard Customer Service and Unit

Firstly there customer service was excellent. Tommy in particular was fantastic with a couple of little issues I had and he sorted them all out very quickly with ultra fast responses to everything. The unit install went very well (once again Tommy was great with his offers of assistance) and the unit itself is excellent and works perfectly. I can only speak for the Mazda CX5 model unit but It is an impressive piece of kit and I highly recommend it.

25 February 2026
Unprompted review

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