Brummstadt Reviews 514

I'd like to thank Kevin for his assistance, which has always been prompt and useful, in getting the new head unit in my Isuzu MUX installed and running correctly. Excellent service and support.

I needed to upgrade the headunit in my Hilux as the factory one stopped working. I’m glad I went with the Brummstadt crew. After initially sending the wrong unit for my car I cannot fault the team especially Tommy who was always there to help with updates and any questions. Once we worked out the wrong unit was sent the new one was straight on its way with no hesitation. I was always informed of where it was up to and when the new unit would arrive. I also had an issue with the reverse camera set up which turned out to just be a setting that needed to be changed. Tommy was all over that again and with a quick message he had me sorted out. Cannot fault this company or the staff.

Tommy was a great help fixing all the little setting gremlins. Once those where fixed the system was awesome

Had issues with harness. Help over emails pinpointed the issue.
When a new one was sent it was a camera. New harness was finally sent and I fitted it. So far so good.
Communication was good although a little slow at times as only do emails not phone.
Very happy with the unit in the end!!
Easy to install.

The product was good, but the backup support was better when i had a few issues they helped me sorted all of them out. I am completely happy with unit

The team at Brummstadt were super helpful and followed up on any suggestions they made, to see if there fix worked or if more input was needed. They made installation of the upgraded head unit and rear camera a manageable job. Thoroughly recommend. Glenn C

The replacement of the head unit went quite well. No real surprises, including wiring up the microphone and GPS antenna in the A pillars. I had a lot of questions during the fit, and Tommy was happy to assist with every one. If needed I got photos and videos to help get my unit working.

The actual installation took 5 hours start to finish, but some of that was waiting for a support answer - definitely do your research on YouTube before starting.

Had an issue with reverse camera trigger wire. Contacted Support and through a few steps got it all working well. Very helpful team.

I recently purchased a unit for one for my customers BMW E90. Its a great quality unit with all the modern functionality you could need or want. I also delt directly with the team over email which they were quick and very helpful in there response. I highly recommend Brummstadt and will definitely will be purchasing from them again in future.

Good support from folks. Few things hot shipped extra and email support was reasonably timely. Important the product seem to be fully integrated with the vehicle and more

Patrick J was able to talk me through the problem and resolve the issue. Thank you very much

Great quality product and great customer service. Highly recommend one of these

Our Captiva happened to be a little bit different from most and unfortunately the unit sent was not compatible. Tommy made the return and refund hassle free with promt instructions and professional courtesy. Cheers Tommy for the help and support. Regards,Demo Simon.

Had a small hiccup with the delivery, but a quick email and Patrick was on to it... absolutely nailed the service. Very quick response and had the problem sorted in no time at all. Missing part was on the way in no time at all and rocked up perfect to complete a good order on a good product. Thanks again team!

Great product, backup support is awesome

Firstly there customer service was excellent. Tommy in particular was fantastic with a couple of little issues I had and he sorted them all out very quickly with ultra fast responses to everything. The unit install went very well (once again Tommy was great with his offers of assistance) and the unit itself is excellent and works perfectly. I can only speak for the Mazda CX5 model unit but It is an impressive piece of kit and I highly recommend it.

Great support and direction throughout the install. We had the cameras wrong and Kevin assisted us to resolve this easily. Also the steering controls didnt work but Kevin noticed a plug not being connected. With his support we have a fully functional system.

Had some minor complications during the instalment and set up process but Kevin and Tommy were exceptionally helpful with guides and replacement parts

Brummstadt have been excellent to deal with from the moment I first ordered my head unit from them. They have provided helpful and timely advice and support at every turn. The unit I purchased and installed in my Pajero worked great for over a year and when an unexpected fault did occur help was only an email away.
Patrick J. from the service team helped me diagnose the fault via a few emails and thorough troubleshooting questions and then organised for the required replacement parts to be sent to resolve the issue.
All in all I’ve had a very positive experience with this company and product.

Support was able to help me maintain using the factory reversing camera