I ordered the Brow Pro but didn't see the offer directly underneath offering an extra pack of 3. I was charged for 4 items that l didn't want & inadvertently joined some club which cost more money. I... See more
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Review summary
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Really happy with the Browpro product; it does a great job especially for the older generation when you just can’t quite see enough without your glasses. When there was a (minor) issue with the pay... See more
Company replied
Was charged a subscription fee. Raised this with company who dealt with it quickly. Money was refunded immediately. I found customer service to be polite and understanding. Product I bought is fantast... See more
Company replied
I saw BrowPro on Facebook. Since I am almost 80, and haven't had eyebrows in years, I thought I'd try it. Somehow I guess I signed up for a monthly makeup membership. I don't ever wear make, so that w... See more
Company replied
3.5
Average
303 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Very original product
Very original product. You don’t see this everywhere, and it actually does what it promises.
27 January 2026
Unprompted review
Reply from Browpro
Thank you for sharing your thoughts! This means a lot to us—thanks for your support! 😊
Scammy
I ordered one brow stamp (black) which I was charged $15 for, all was well. When I received it in the mail, I was sent 4 eyebrow stamps along with 4 of something else for blonde hair. My total came to over $150. I never ordered or approved of any of this. Customer Service claimed, "It appears that additional items were added at checkout through our optional post-purchase offers (upsells). These offers appear after the initial checkout, and it’s possible the “Accept” button was tapped instead of the decline option, which caused the extra items to be added." In the end, they only refunded me $30 and I'm stuck with a bunch of stuff I have no use for.
1 January 2026
Unprompted review
Reply from Browpro
Thank you for sharing your feedback.
To ensure we fully understand the situation and address it appropriately, we kindly ask for a bit more information regarding your order and experience. This will allow us to review your complaint thoroughly and work toward a fair resolution.
Once we receive this information, we will prioritize a detailed review and get back to you with next steps. Our goal is to resolve this in a way that meets your expectations and restores your confidence in our service.
Warm regards,
Customer Support Team
DO NOT DO BUSINESS WITH BROW PRO
I bought these in good faith on December 5, 2025. They took forever to arrive, as they come from China. I did not know that or I would have skipped ordering. They are not bad, but the stamps come off easily.
Today , January 11, 2026, I was charged $33 out of the blue. Luckily my bank contracted me, thought it was a fraudulent charge, and they denied it and locked my card. Very crooked company. I did not buy a subscription, but they bill you as if you did.
11 January 2026
Unprompted review
Reply from Browpro
We’re sorry for the concern this charge caused and appreciate the opportunity to look into it. At this time, we are unable to locate the account based on the information provided.
To investigate the attempted $33 charge, verify whether a subscription was associated with the order, and confirm cancellation and resolution, we kindly ask the customer to contact us directly with their order details, such as:
1 . Email address used at checkout
2. Order number (if available)
3. Shipping address
Once we receive this information, we will promptly review the account and ensure the matter is fully addressed. The customer may reach us at support@browpro.co
We appreciate the opportunity to assist.
My brows stayed perfect even through…
My brows stayed perfect even through humidity!!
6 January 2026
Unprompted review
Reply from Browpro
Thanks for this wonderful feedback! :)
I ordered two as i wanted to try them…
I ordered two as i wanted to try them but didn't know which colour or how it would look. Like others they took money from my account for 3 extras...i did not authorise this svd it was taken separately from my account, not within the initial purchase. I sent to support my request, they offered 25% reduction which has now changed to 30%. I emailed back and to support i wanted a refund. No response, response came later, they do not offer free labels but likewise did not give me an address. In a worry I used my pay pal to help me and sent to their company again. They are giving me my refund svd i do not need to send the good back. Thankfully, once i used my paypal, all is now good. Just not my toe of product and do feel you need to check everything carefully.
5 January 2026
Unprompted review
Reply from Browpro
We’re sorry for the frustration and confusion this situation has caused. We understand your concerns regarding the additional items, the subscription, and the return process. We appreciate your patience and encourage you to reach out to us directly at support@browpro.co
so we can ensure your return is handled promptly.
This brow stamp holds up SO well
This brow stamp holds up SO well. I put it on at 7am and it still looked fresh at night. The powder doesn’t smear and the stencil shape looks really flattering. Definitely sticking with it.
19 December 2025
Unprompted review
Reply from Browpro
We’re so glad to hear that! 🙌 Thanks for making our day with this lovely feedback!
I bought a brow stamped from this site. They add on fake charges.
I bought a brow stamped from this site. 15 dollar purchase. That's approved. I did that. Once PayPal sale was done brought me to a screen that said complete purchase. Which I get a lot when I use PayPal. And it tacked on this 54 dollar bullshit recurring charge. My bank denied it but my husbands bank did not and the charge went thru. This is fraudulent.
3 January 2026
Unprompted review
Reply from Browpro
We understand the customer’s concern and take these claims seriously. At this time, we encourage the customer to contact us directly so we can locate the account, cancel any associated subscription, and review the charge for an appropriate resolution, including a refund if applicable. Please contact us at support@browpro.co
and include the email address used at checkout, PayPal transaction ID, or the shipping address, so we may promptly assist.
We appreciate the opportunity to review and resolve this matter.
I’m pretty sure that I was scammed…
I’m pretty sure that I was scammed bekause it’s say a different charge
29 December 2025
Unprompted review
Reply from Browpro
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
I had an awful stressful experience
I had an awful stressful experience. I ordered one brow stamp and soon after the company had somehow gone through PayPal to do an order for 3 more which I didn’t do. I cancelled my card but some time after another transaction went through from my other account with PayPal for monthly subscription as VIP customer. Fortunately my banks have been able to refund the money but I’d advise not to order from this company. I’m not the only one this has happened to. The product is not great and they are scammers. Do not order anything from them.
28 November 2025
Unprompted review
Reply from Browpro
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
BROWNPRO EYEBROW STENCIL ..These people have nerve
These people have nerve! I received a message that said that they have acted appropriately after I lodged an initial complaint about their deceiful practice. I ordered one single stencil..no extras, just one stencil in black
My account was charged for multiple stencils and not only once...twice!!!!!
When I inquired about this,the response was that I " had 'clicked' on various options and multiple stencils in my order"which is untrue. I cannot possible do anything with so many eyebrow stencils. I was changed over $80.00 instead of just $26.00 approx. I was charged for shipping three times even though all items arrived eventually in one package.
Notably, I contacted this company within a day or so about the charges and to cancel the order and was told that the item had left their warehouse.
They also advised that I could return the item.
It took more than five weeks for the stencil to arrive (it was shipped from within Australia..usual delivery time from anywhere is max 7 days ) and I was astonished to receive so many stencils. Non was black. They were BLOND.
To return them, I was instructed to send them to the USA to arrive within 10 days. This meant via air and with insurance. This amount would have cost around $40.
I was literally FORCED TO accept a 50% settlement as there was no other option.
This company is a scammer. And I suspect that I am not the only person who has been 'snookered'.
I re-affirm my advice. Do not order/ purchase from BrownPro. You can purchase a product like they offer from TEMU and you will be treated with respect and with honesty.
26 March 2025
Unprompted review
Reply from Browpro
Thank you for sharing your feedback. We’re sorry to hear that this experience was frustrating for you, and we appreciate the opportunity to clarify a few points.
After you contacted us regarding the charges, our team reviewed the order and advised that a return for a full refund was available within 30 days of delivery, not 10 days as stated. This option was provided in line with our standard return policy. We also understand that returning items internationally can feel inconvenient, which is why we offered an alternative resolution.
To help settle the matter quickly and avoid the need for a return, you were given the option to keep the items and receive a 50% refund for the accidental purchase. You chose this option, and the refund was processed accordingly.
While we regret that the order did not meet your expectations and acknowledge your dissatisfaction with the products received, we want to ensure the resolution is accurately reflected. Our intention was never to force an outcome, but to provide available options and honor the one you selected.
We appreciate your feedback, as it helps us continue improving our processes and customer experience.
Warm regards,
Customer Support Team
Very pleased with Browpro
Browpro are a fabulous company .I have had alot of missing parcels of late , by Shein..which has really stressed me out .They just fob you off .So when I ordered off Browpro , they are so on time with their goods .Also the makeup i bought is fabulous .10/10 👌
23 December 2025
Unprompted review
Reply from Browpro
Thank you so much for your lovely review. We’re truly happy to hear that your order arrived on time and that you’re enjoying the makeup, your 10/10 rating means a lot to us.
Warm regards,
Customer Support Team
Don't order from this company
I ordered the eye brow stamp online last November 2025, which was ok and paid for $9.53. After a month i receive a text message from this company charging my credit card of $36.33 of which i was surprised because i did not re order anything. My bank called me asking if it was legit, told my bank I did not order it. So in Called this eye brow stamp company and the lady gave me another phone number to call and the phone was not in service. Just a heads up ladies, if you want to order it go to amazon directly. I'm sure they have that product. At least it's legit.
10 November 2025
Unprompted review
Reply from Browpro
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
I ordered 1 dark brown pro brow when…
I ordered 1 dark brown pro brow when they are saying I ordered a 3 pack I know I didn't .They are also saying I ordered a 3 pack blonde which I didn't I emailed them and said I want a full refund .They said we can offer a discount ECT ECT guilty as they are
13 December 2025
Unprompted review
Reply from Browpro
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
I ordered and received this product
I ordered and received this product. When I tried to use it the powder crumbled. I contacted the company. They asked me for a picture of the defected product which I sent them. The next email I got from them was an order ticket that closed my complaint. Definitely a scam. Do not buy from this company. They told me they were out of New York and the product was shipped out of China. Don’t trust them scam
7 December 2025
Unprompted review
Reply from Browpro
We’re sorry this has caused confusion and concern. We’d like to clarify that this matter was already reviewed and fully resolved through our email support.
After you contacted us and sent photos of the damaged product, we processed a refund for your order, which has already been completed. The support ticket was closed only after the resolution was finalized, not to dismiss your concern.
Regarding shipping, while our company operates out of New York, some of our products are fulfilled through international partners. This information is disclosed and does not affect our responsibility to support our customers.
We understand your frustration, but we’d like to confirm that this case has already been settled and refunded. If you need a copy of the refund confirmation, our support team can gladly provide it.
Warm regards,
Customer Support Team
Browpro says it's waterproof
Browpro says it's waterproof, well it's not. The stamp is terrible. Does not make a nice looking brow. I do not recommend.
30 October 2025
Unprompted review
Reply from Browpro
Thank you for sharing your honest feedback. We’re truly sorry to hear that the BrowPro didn’t meet your expectations and that your experience was disappointing.
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
Reply from Browpro
Thank you so much for your kind words!
We’re thrilled to hear that you had a great experience with us. Your feedback truly motivates our team to keep delivering the best service possible.
Warm regards,
Customer Support Team
I WILL NEVER ORDER FROM THIS COMPANY…
I WILL NEVER ORDER FROM THIS COMPANY AGAIN.. REPLACED AN ORDER AND ACCORDING TO THEM IT WAS DELIVERED WHICH I NEVER GOT.BUT INSTEAD OF THEM TAKING CARE OF THE SITUATION, THEY KEPT HARASSING ME WITH EMAILS, AND MAKING EXCUSES AFTER A FEW WEEKS OF BACK AND FORTH, THEN THEY WANTED TO SEND ME A PRODUCT REPLACEMENT, WHICH I WAS NO LONGER INTERESTED IN AFTER PUTTING UP WITH THEIR B******* FOR SO LONG TO THIS DAY, THEY HAVE NOT REFUNDED ME.I GUESS THEY NEED THE MONEY MORE THAN I DO. SO BEWARE WHENEVER YOU'RE ORDERING FROM BROWPRO . *According to your reply, you need more information.That's funny, you used to email me back.And forth, at least 2-3 times a day with nothing but excuses *
11 November 2025
Unprompted review
Reply from Browpro
We’re sorry to hear how frustrating this experience has been, and we understand why you’re upset. That was never our intention.
To clarify, when the delivery issue was reported, we offered a replacement as one of the available options to resolve the situation. You let us know that you were no longer interested in receiving a replacement, so we respected that decision and processed a full refund for your order instead.
We’re sorry if the back-and-forth communication added to your frustration. Our goal was to gather the necessary details to resolve the issue properly, not to inconvenience you. The refund has already been issued, and depending on your bank or payment provider, it may take a few business days to reflect.
We appreciate you taking the time to share your feedback, as it helps us improve how we handle situations like this moving forward.
Warm Regards,
Customer Support Team
My brownnnever looked this even
My brownnnever looked this even. Amazing product!!
2 December 2025
Unprompted review
Reply from Browpro
We’re delighted to know you’re pleased with the results. Thank you for your feedback!
Warm regards,
Customer Support Team
I found the stamps really easy to use…
I found the stamps really easy to use and 99.9% of the time got them equal both sides.
Only issue i found was even though they stayed in place and still showed a few hours later, they definitely weren't waterproof, so if you wear glasses you have to be careful when adjusting them that you don't smudge them, but would definitely buy again.
6 September 2025
Unprompted review
Reply from Browpro
Thank you for taking the time to share your detailed feedback. We’re glad to hear that you found the stamps easy to use and that they helped you achieve even brows with long-lasting wear. We appreciate you highlighting the waterproof concern as well, your comments are valuable and will be shared with our team for review. We’re pleased to know you would purchase again, and we truly appreciate your support.
Warm regards,
Customer Support Team
They deserve zero stars
They deserve zero stars. They have billed me for 3 months. I'll give them the original billing of $31.63, even though I tried to cancel the same day as I ordered, and they refused my request. Now they are charging my paypal account $31.63 EVERY month and not even sending the item. I will only pay the original order (even though I tried to cancel).
After reviewing the previous information, I noticed that my first payment was for $55.07. After that, I was billed for $31.63 FOUR more times without any items shipped. I'm furious and I would never, ever recommend BrowPro again. For those of you that are thinking about ordering from these crooks, THINK AGAIN.
Oh boy, I got another billing!!! I BrowPro has sent me an apology, but what will make me happy is a REFUND FOR BILLING ME FOR NOTHING. I'm giving them one more time to send me a refund for the incorrect billing. If they won't give it to me, I will report them to BBB, and any other review sites I can find.
5 August 2025
Unprompted review
Reply from Browpro
We sincerely apologize for the frustration this has caused. We completely understand how upsetting it is to see another billing, especially after you were already assured this would be resolved.
After a careful and thorough review of your account, we’ve decided to issue refunds for the charges in question. These refunds have now been processed back to your original payment method. Please allow a few business days for the funds to reflect, depending on your bank or payment provider’s processing time.
We also want to reassure you that we’ve taken steps to prevent any further incorrect billing. Your feedback is taken seriously, and our goal is to make this right and bring this matter to a full close.
Thank you for giving us the opportunity to correct this, and again, we’re truly sorry for the inconvenience and stress this caused.
Warm regards,
Customer Support Team
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