I ordered the Brow Pro but didn't see the offer directly underneath offering an extra pack of 3. I was charged for 4 items that l didn't want & inadvertently joined some club which cost more money. I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really happy with the Browpro product; it does a great job especially for the older generation when you just can’t quite see enough without your glasses. When there was a (minor) issue with the pay... See more
Company replied
Was charged a subscription fee. Raised this with company who dealt with it quickly. Money was refunded immediately. I found customer service to be polite and understanding. Product I bought is fantast... See more
Company replied
I saw BrowPro on Facebook. Since I am almost 80, and haven't had eyebrows in years, I thought I'd try it. Somehow I guess I signed up for a monthly makeup membership. I don't ever wear make, so that w... See more
Company replied
3.5
Average
303 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Ordered an extra by mistake
Ordered an extra by mistake, after a lot of emails they did reimburse me, then weeks later another payment was taken !
I did contact them,and they are going to refund my money, Just be careful what you sign up for.
22 February 2026
Unprompted review
Reply from Browpro
We’re really sorry to hear how this has made you feel. Unexpected charges are understandably upsetting, and that’s not the experience we want anyone to have.
We’d like to review your account right away to see exactly what happened with the additional payment and make sure everything is corrected. Sometimes a separate charge can be related to an optional subscription, but we need to check your specific order details to confirm.
Could you please share your order number so we can investigate this properly? If any charge was made in error, we will absolutely address it.
Thank you for bringing this to our attention — we want to resolve this the right way.
Quick and understanding to resolve problem
Right from the start of my queries and problem I was treated with sincere understanding and there was no hassle trying to help resolve it The lady dealing with me was very understanding and quickly resolved the issue and kept me informed on a daily basis Thankyou.
16 February 2026
Unprompted review
Reply from Browpro
Thank you so much for sharing this feedback! It’s wonderful to know our team member supporting you kept you informed and resolved the issue quickly—that’s exactly the level of care we strive to provide.
We truly appreciate your kind words. If you ever need anything again, we’re always here to help! 😊
This was my first time
This was my first time. The product is amazing I am very satisfied and recommend it. The service was excellent Any question I had was answered fast and. Very professionally.
Mona..
19 February 2026
Unprompted review
Reply from Browpro
Thank you so much for your lovely feedback! We’re thrilled to hear your first experience with us was such a positive one and that you’re satisfied with the product.
We truly appreciate your recommendation and your support. If you ever need anything, we’re always here to help! 😊
Gave me confidence back
I made an error when ordering,3 times.when trying to pay it said card rejected. Staff fixed,credited my account and sent order.
I received yesterday, after chemo treatments I lost all my body hair,
BrowPro gave me back my eyebrows back, so easy to use i used a fine brush to alter shape to me.thank you to the team, Jan
18 February 2026
Unprompted review
Reply from Browpro
Thank you so much for sharing this with us. We’re really glad our team was able to sort out the payment issue and get everything fixed quickly for you.
Hearing that BrowPro helped you feel like yourself again after chemo truly means a lot. That’s exactly why we do what we do. We’re so happy it was easy to use and that you were able to shape it just the way you like.
Thank you for your kind words and for trusting us. If you ever need anything at all, we’re here for you. 💛
I misunderstood how the ordering went
I misunderstood how the ordering went. The cr was so sweet. She worked with me until the solution fit me. I love the product.
27 January 2026
Unprompted review
Reply from Browpro
Thanks so much for your feedback! We’re really glad our customer service team could work with you and find a solution that felt right. It’s great to hear you’re loving the product too.
We appreciate your support, and if you ever need anything, just let us know—we’re happy to help! 😊
I am very disappointed
I am very disappointed with my recent order and am still waiting for a response to my complaint.
I ordered one item, but I was sent and charged for two. There was no clear indication during checkout that I was purchasing multiple quantities. In addition, the charge was processed in USD without clear disclosure, which resulted in a higher total than I expected.
The lack of transparency around both quantity and currency is concerning. Customers should be able to clearly see what they are agreeing to before completing a purchase.
Unfortunately, the product quality was also not as advertised and did not meet expectations, which has added to my frustration.
I would appreciate a refund for the additional item I did not intentionally purchase and a response to my previous message.
6 February 2026
Unprompted review
Reply from Browpro
Thank you for taking the time to share your feedback. We’re sorry that your experience did not meet your expectations and we appreciate the opportunity to clarify a few points.
Regarding the quantity ordered, customers are able to adjust the number of items in their cart prior to completing checkout. We always recommend reviewing the order summary before finalizing the purchase to ensure everything appears as intended.
In terms of currency, our website prices are listed in USD. If you are purchasing from outside the United States, your bank or payment provider (such as PayPal) may convert the amount to your local currency at their current exchange rate.
Regarding the product. product experiences can vary, and we always want our customers to feel satisfied with their purchase.
Our support team has already responded to your inquiry and provided return instructions via email so we can assist you with returning the additional item and proceed accordingly once it is received. If you did not receive our email or need the instructions resent, please feel free to contact us and we will gladly assist.
We truly appreciate your feedback and hope to resolve this matter for you as quickly as possible.
Tiffany Lewis
Tiffany Lewis, customer care specialist, was very understanding and professional, when dealing with my subscription issues.
27 January 2026
Unprompted review
Reply from Browpro
Thank you for your kind feedback! We’re glad to hear that Tiffany was understanding and professional. We’ll be sure to pass along your kind words to her.
We truly appreciate your support, and if you ever need anything else, we’re always here to help! 😊
Did Not Like Product & They Make you Pay Shipping to Return Unused Product
I ordered two sets (one was for a Christmas gift) but did not arrive in time. So I asked to return it, as well as the one set for myself that I was displeased with. Even though one had not been opened, did not arrive in time (took over two weeks to receive it), they make you pay the shipping to return the unused item. So they gave me a 30% refund, because it cost more for me to return it than it was worth.
28 January 2026
Unprompted review
Reply from Browpro
We’re sorry about your experience and appreciate you sharing your feedback.
To clarify, our return process requires items to be sent back to our returns facility, and customers are responsible for the return shipping costs. In some cases, we offer partial refunds as an alternative so customers don’t have to go through the return process if it would cost more than the item itself.
As per our last conversation, we’ve already processed the 50% refund you requested, and we understood that this matter had been resolved. If you have any further questions or need additional assistance, please feel free to contact our support team at support@browpro.co
We’re always here to help.
Be careful very dishonest company.beware
They scammed me .sending and charging extra for 5 items we I only ordered 1 at 9.98 w free shipping very bad customer service
10 December 2025
Unprompted review
Reply from Browpro
We’re sorry for the confusion and understand how concerning this must have been. After reviewing your order, we can confirm that the four extra items were returned and have already been fully refunded.
During checkout, additional product offers may appear as optional add-ons. These are not added automatically and would only be included in the order if they were selected before completing the purchase.
If you have any other questions or need further assistance, please feel free to reach out to our support team at support@browpro.co
—we’re always here to help
Stamp saved me time in the morning
Stamp saved me time in the morning. Support helped with a billing question.
6 January 2026
Unprompted review
Reply from Browpro
Thank you for your feedback! We’re glad to hear the stamp is helping save you time in the morning and that our support team could assist with your billing question. That’s exactly the kind of convenient experience we aim to provide.
We truly appreciate your support, and if you ever need anything else, we’re always here to help! 😊
Best eyebrow transformation
A wonderful company with wonderful staff and product. When I had an issue, (I ordered the wrong thing) The company was more than happy to replace it at no additional cost to me. You don’t find that too often these days and I say thank you so very much.
The product is amazing. I’ve been self-conscious of my pencil, thin eyebrows for years and this has changed me dramatically. Thank you for a wonderful product.
25 January 2026
Unprompted review
Reply from Browpro
Thank you so much for your kind words! We’re really glad we could help resolve the issue with your order and that you’re happy with both the product and the support you receive It means a lot to us to know the product has made such a positive difference for you. Thank you again for your trust and for taking the time to share your experience!
Product did what it said
Product did what it said. CS explained the return policy when I reached out.
21 January 2026
Unprompted review
Reply from Browpro
Thank you for your review! We’re happy to hear the product performed as expected and that our customer service team was able to assist you with the return policy
It worked for me and support gave me…
It worked for me and support gave me tracking updates when I asked about shipping.
21 January 2026
Unprompted review
Reply from Browpro
Thank you for your feedback! We’re so glad to hear the product worked well for you and that our support team could provide the tracking updates you needed. Keeping our customers informed and satisfied is always our priority.
Great product but even better customer…
Great product but even better customer service. Unfortunately can't afford a subscription right now, however, they were so nice and helpful cancel my subscription for me and very pleasant. It's rare these days to get great customer service, especially when you are cancelling with a company, I am pleased with this product and with this experience.
22 January 2026
Unprompted review
Reply from Browpro
Thank you so much for your kind words! We’re really glad to hear you’re pleased with the product and that our customer service team could assist you with your subscription quickly and pleasantly. We always aim to make every interaction smooth and respectful, especially when it comes to account changes.
Your feedback truly means a lot to us. If you ever decide to come back in the future or need any help, we’ll be here and happy to assist. 💛
DON'T DO IT, IT'S A TRAP
I thought I'd treat myself and buy a Browpro Simone Stamp for my very thin eyebrows. That was the way we plucked them when I was young. They don't grow back as well. Anyway I went onto the Browpro Simone Stamp website and clicked on the button that I would like one stamp and preferred powder shade and shape of brow stamp and thought I was paying USD$8.99 for the 1 stamp and powder plus shipping. Well next thing I know I'm apparently buying a set of 3 stamps and the powders for USD$51 plus the original one and also signing up for regular payments to receive more brow stamps!!! Well this was all news to me and after doing some research I found it has happened to a lot of other people as well. I think they make their website a little confusing just to get you to click on stuff you didn't ask for in the first place. Anyway I emailed them and their first response was to offer 25 % of the USD$51 back. Well I politely told them no and requested the full amount back and to remove the regular payments that they were going to take from my credit card. Luckily I use PayPal so they do not have my credit card details. Tonight I received another email, we'll give you 50% of the USD$51 back!! Once again I told them no, I want the full amount back to my PayPal account. In the meantime I reported what they were doing to PayPal and they put a stop on the credit card so that can't take any more payments out in the future. PayPal are supposedly trying to get my money back so we will see what happens. Nothing happens quickly except the taking of money from your account. It's like lightning!!! Anyway anyone that would like to throw some of their money their way go to their tricky little website and you'll have the privilege of a ton of brow stamps too.
1 February 2026
Unprompted review
Reply from Browpro
Thank you for sharing your experience. We’re sorry to hear about the confusion and understand how frustrating this situation must feel. We’d like the opportunity to review your order and assist you further.
At this time, we’re unable to locate your account without additional information. Please provide any of the following details so we can help:
1. Order number
2. Email address used at checkout
3. Full name and shipping address
Once we receive this information, our support team will review your order and work with you toward a resolution.
Better results than I expected for a…
Better results than I expected for a brow stamp
14 January 2026
Unprompted review
Reply from Browpro
We’re so glad to hear it exceeded your expectations!
Works better than the small brow…
Works better than the small brow pencils I usually try.
15 January 2026
Unprompted review
Reply from Browpro
We’re happy to hear it works even better than the brow pencils you’ve tried before. We really appreciate you sharing your experience! 😊
Doubles and tripples your order without…
Doubles and tripples your order without asking. Slow answer does not refund had to get credit card to reimburse. These are scam artist. DO NOT USE……
2 January 2026
Unprompted review
Reply from Browpro
Thank you for sharing your feedback. We’re sorry to hear about your experience and would like the opportunity to review this further. At the moment, we’re unable to locate your order without additional information.
Please provide any of the following details so we can assist you:
1. Order number
2. Email address used at checkout
3. Full name and shipping address.
Once we have this information, we’ll be happy to look into your concern and see how we can help resolve it. You may email us directly at support@browpro.co
Have a great day!
I absolutely love the Simone Browpro…
I absolutely love the Simone Browpro Stamp.. it’s easy to apply and my brows are perfectly even.. best make up addition!! I’m so glad I took a chance and tried this. The customer service is amazing as well. Very courteous and fast responses. Thank you for this company and thank you for this product..this is my 2nd order..
17 September 2025
Unprompted review
Reply from Browpro
Thank you so much for your wonderful feedback! We’re thrilled to hear how much you love the Simone Browpro Stamp and that it’s made applying your brows so easy and even. Hearing that this is already your second order truly means a lot to us.
We also appreciate your kind words about our customer service—our team works hard to be helpful and responsive. Thank you for giving us a chance :)
The items are true to colour & easy to apply.
I ordered the Brow Pro but didn't see the offer directly underneath offering an extra pack of 3. I was charged for 4 items that l didn't want & inadvertently joined some club which cost more money. I immediately emailed the company & explained & they cancelled the membership & issued a 50% refund & refunded the 3 items l had accidently ordered. I'm a pensioner so this was a big relief. The agent was very helpful & understanding. The item itself is brilliant. Reasonably priced, easy to apply & washes off if you make a mistake & looks totally natural. Not available anywhere else.
10 December 2025
Unprompted review
Reply from Browpro
Thank you so much for taking the time to share your experience. We truly appreciate your honesty and are very glad we could resolve the situation quickly for you. We understand how stressful unexpected charges can be, especially on a fixed income, so we’re happy to hear the refunds and cancellation brought some relief.
It also means a great deal to know that our support agent was helpful and understanding—and even more so that you’re enjoying the Brow Pro itself. Hearing that it’s easy to apply, forgiving, natural-looking, and good value is exactly the feedback we hope for.
Thank you again for your kind words and for giving us the opportunity to make things right. We’re grateful for your support! 💕
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