Browpro Reviews 303

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 251 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the product itself, describing it as brilliant and effective, especially for those who have struggled with their eyebrows for years. Reviewers frequently highlight the excellent customer service, noting that representatives are helpful, understanding, polite, and quick to resolve issues. People appreciate the prompt responses and the willingness of the support team to assist with ordering mistakes and refund requests. However, a significant number of people report unexpected charges and subscriptions, often for multiple items or monthly fees they did not intend to purchase. Some customers also express dissatisfaction with the product's performance, stating it doesn't work as advertised or that the quality is poor. There are also concerns about difficulties in obtaining full refunds, particularly when products need to be returned in original packaging or when dealing with exchange rates.

What people talk about most

Product

Users describe ambiguous interactions with product, with some customers highly recommending the company and... See more

Order

Customers had ambiguous experiences with order, with many reporting issues such as hidden charges,... See more

Refund

Customers consistently note ambiguous experiences with refund, with some reviewers reporting quick and full... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness,... See more

Payment

People report negative experiences with payment, frequently citing unauthorized charges and unexpected... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the Brow Pro but didn't see the offer directly underneath offering an extra pack of 3. I was charged for 4 items that l didn't want & inadvertently joined some club which cost more money. I... See more

Company replied

Rated 4 out of 5 stars

Really happy with the Browpro product; it does a great job especially for the older generation when you just can’t quite see enough without your glasses. When there was a (minor) issue with the pay... See more

Company replied

Rated 5 out of 5 stars

Was charged a subscription fee. Raised this with company who dealt with it quickly. Money was refunded immediately. I found customer service to be polite and understanding. Product I bought is fantast... See more

Company replied

Rated 5 out of 5 stars

I saw BrowPro on Facebook. Since I am almost 80, and haven't had eyebrows in years, I thought I'd try it. Somehow I guess I signed up for a monthly makeup membership. I don't ever wear make, so that w... See more

Company replied


3.5

Average

TrustScore 3.5 out of 5

303 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

This is just a top up to my review on…

This is just a top up to my review on this Company who seem to prove dishonesty pays off. Paypal decided the first time I put in for a refund to go with Browpro. I appealed against it and I thought I had a good chance as I told the truth and sent paperwork to support my appeal. They came back to say they went in favour of the seller. Wait for it you will all relate to this that I ticked the box agreeing to subscribe. I received a copy from Browpro that I was supposed to have ticked but it was not ticked that is how bad they can be. I sent PayPal the copy without the tick but it made no difference to their decision. I will not use Paypal again as they know what Browpro does and is doing. Please be careful of this Company as they go under different names. All of a sudden I was dealing with Nymbus not sure what that was supposed to be about. Good luck
Joan

31 October 2025
Unprompted review
Browpro logo

Reply from Browpro

To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.

Warm regards,
Customer Support Team

Rated 1 out of 5 stars

I was charged twice, no product

I was charged twice, plus charged for a VIP thing...30+ dollars. Refunded the 2nd charge, VIP thing was charged after they said it was cancelled. Been over 30 days, no product. Is this a fake company?? Going to call credit card company and dispute charges. DO NOT ORDER from them!

14 November 2025
Unprompted review
Browpro logo

Reply from Browpro

We sincerely apologize for the inconvenience and frustration this has caused, that’s certainly not the experience we want for our customers.

To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.

Warm regards,
Customer Support Team

Rated 1 out of 5 stars

These guys are fraudsters and the product sucks

Do not buy this company’s product. It’s ridiculous. I looked like Groucho Marx and never actually used it other than one time and never left the house with it on. The company also practices very duplicitous tactics, and opps you into repeated subscriptions without permission and then refuses to refund more than half your money. they also automatically sign you up for multiple products at one time even when you close the screen and don’t submit they send them to you anyway and charge you. And then spend four or five emails trying to coerce you into actually keeping five versions of their product that you never ordered. If you tell them, you don’t know why you were charged, they claim that it’s your fault and act like they’re doing you a favor to refund only half your money. There’s a lot of alternatives out there to this company, most probably have much better products, go to any other one, but this one.

10 October 2025
Unprompted review
Browpro logo

Reply from Browpro

To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.

Warm regards,
Customer Support Team

Rated 1 out of 5 stars

This eyebrow stamp is awful

This eyebrow stamp is awful!
They say no problem with returns, absolute worst experience of my life! They give no return labels, requested address, no reply . They steal your money, send you upsale you never wanted, then hit with BS vip that wasn’t authorized! Just don’t

24 September 2025
Unprompted review
Browpro logo

Reply from Browpro

To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.

Warm regards,
Customer Support Team

Rated 1 out of 5 stars

why are we being charged for monthly…

why are we being charged for monthly fees after ordering this product??? this is insane . I want a refund back from 6 months ago not knowing this was gonna happen, very shady company buyer beware

29 August 2025
Unprompted review
Browpro logo

Reply from Browpro

To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.

Warm regards,
Customer Support Team

Rated 2 out of 5 stars

Got the product not as easy to use then…

Got the product not as easy to use then blow me down have been charged 2 more payments for something I don’t know what. What’s up with that now have to change all my bank details NOT A HAPPY CUSTOMER

29 October 2025
Unprompted review
Browpro logo

Reply from Browpro

To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.

Warm regards,
Customer Support Team

Rated 1 out of 5 stars

They charge me twice saying I'm VIP…

They charge me twice saying I'm VIP that's not true I buy it once and that's all and product is not good at all, they stilling your money!!

25 October 2025
Unprompted review
Browpro logo

Reply from Browpro

To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.

Warm regards,
Customer Support Team

Rated 1 out of 5 stars

Product is crap and company even worse

Product is crap and company even worse. Fraudulently sign you up for annual subscription, discontinue communication about charges and shipping (as done on initial order), don't ship ANYTHING and then state "company policy of refund timeline" and problems with being able to refund full amount unless I give the my PayPal (don't have) or give me a trustworthy friend account information for balance due. So you want to steal from me twice or pull in another victim. SCAMMERS AND SUPPORTERS SHOULD BE ASHAMED.

23 December 2024
Unprompted review
Browpro logo

Reply from Browpro

To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.

Warm regards,
Customer Support Team

Rated 1 out of 5 stars

STILL NO Response FROM BROWPRO .CO

STILL NO RESPONSE FROM BROWPRO .CO NEW YORK USA THEY'VE STOLEN US$110 FROM MY ACCOUNT HERE IT IS THE 21 ST OCTOBER 25 NO RECEIPTS NO DELIVERY NO REFUND AND NO RESPONSE 🤬 FRAUDULENT PRACTICES AND SCAMMERS NOW I'M BEYOND ANGRY

30 September 2025
Unprompted review
Browpro logo

Reply from Browpro

To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.

Warm regards,
Customer Support Team

Rated 1 out of 5 stars

Do not fill orders as wanted and claim I ordered extra sets

Did not send the color I ordered and sent duplicates of the color which I did not order. Nothing usable It is going in the garbage and I'm taking a sizeable financial loss. a SCAM outfit!

14 October 2025
Unprompted review
Browpro logo

Reply from Browpro

To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.

Warm regards,
Customer Support Team

Rated 4 out of 5 stars

I left a very bad review last week as…

I left a very bad review last week as product was not delivered in a timely manner. Believed it to be a scam. 2 days after the review, received the product. I ordered the light brown - darker than i thought so using sparingly! But does stay on and looks natural! Just be aware receipt of product will take time!!

10 October 2025
Unprompted review
Browpro logo

Reply from Browpro

Thank you for coming back to update your review, we really appreciate that. We’re sorry again for the delay in delivery and understand why it caused concern.

We’re glad to hear the product arrived and thanks as well for sharing the shade tip, using it lightly is a great approach. Your feedback is truly helpful for both us and other customers.

Warm Regards,
Customer Support Team

Rated 1 out of 5 stars

Really the 1 star ⭐️ is for excellent…

Really the 1 star ⭐️ is for excellent packaging, but as for the product itself I am very disappointed, I would not recommend at all as it does not work and is a powder and would not last 1 minute let alone all day, nothing like as advertised, also they deducted a second amount of $81 from my account (unauthorised by me) on top of the $35.00 they had already deducted, I was not happy and to begin with they refused to refund the $81, but when I mentioned fraudulent transaction they quickly changed their mind and refunded it. So overall a very unpleasant experience 😡 on top of a very inferior product.

14 October 2025
Unprompted review
Browpro logo

Reply from Browpro

To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.

Warm regards,
Customer Support Team

Rated 5 out of 5 stars

Really helpful product

Really helpful product. I’ve had uneven brows for years and now they finally match. My only complaint is I wish they had a wider color range. But for now this works great.

29 September 2025
Unprompted review
Browpro logo

Reply from Browpro

Your satisfaction is our top priority, and we’re happy to see that reflected in your feedback. Thank you!

Warm Regards,
Customer Support Team

Rated 5 out of 5 stars

I was worried it would look stamped-on

I was worried it would look stamped-on, but it doesn’t. It blends in nicely with my real hairs. I use it with a little setting spray and it stays all day.

12 October 2025
Unprompted review
Browpro logo

Reply from Browpro

We’re happy to hear everything worked out perfectly for you, thank you for sharing your experience!

Warm Regards,
Customer Support Team

Rated 1 out of 5 stars

The product is not as advertized/shown…

The product is not as advertized/shown in the ad. It has a cheesy sponge applicator that stamps a blob of easy smear makeup. They do not send return shipping lables, in fact they don't refund on the shipping you paid for the product. Definately not worth half of what it costs.

10 October 2025
Unprompted review
Browpro logo

Reply from Browpro

To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.

Warm regards,
Customer Support Team

Rated 5 out of 5 stars

Didn’t think I’d love a stamp this…

Didn’t think I’d love a stamp this much. I usually hate gimmicky makeup products, but this one delivers. My brows look even and full and it took under 3 minutes.

4 September 2025
Unprompted review
Browpro logo

Reply from Browpro

Thank you for your kind words! We’re so happy the product worked well for you.

Warm Regards,
Customer Support Team

Rated 5 out of 5 stars

So good

Stamp works well on bare skin and over foundation. It didn’t smudge either way. Bonus points for being quick.

1 October 2025
Unprompted review
Browpro logo

Reply from Browpro

We’re delighted to know you had a smooth and pleasant experience. Thanks for the feedback!

Warm Regards,
Customer Support Team

Rated 5 out of 5 stars

Very good experience

I made a mistake and ordered the wrong stencil size. CS responded within an hour and sent a replacement, no charge. That’s how you earn a repeat customer 👏.

9 October 2025
Unprompted review
Browpro logo

Reply from Browpro

Your satisfaction truly motivates us. Thank you for sharing your positive experience with us!

Warm Regards,
Customer Support Team

Rated 5 out of 5 stars

If I could give this more stars I…

If I could give this more stars I would. It’s helped me finally get consistent brows every day. Love how quick and easy it is. My morning routine is way faster now.

9 October 2025
Unprompted review
Browpro logo

Reply from Browpro

We’re so grateful for your review! Hearing that you’re happy with our product means everything to us.

Warm Regards,
Customer Support Team

Rated 5 out of 5 stars

Good value for what you get

Good value for what you get. Clean packaging, easy application, and a result that looks pro-level. Good value for what you get. Clean packaging, easy application, and a result that looks pro-level.

18 June 2025
Unprompted review
Browpro logo

Reply from Browpro

Thank you for taking the time to leave a review! We’re excited that BrowPro met your expectations.

Warm Regards,
Customer Support Team

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