Browns Fashion Reviews 

Awful service possibly counterfeit items sent from unknown locations documents not provided parcels stuck no refund no response it’s a nightmare.Do not buy from this site.

I am still waiting for a refund after a month of them sending me the wrong item . They don’t answer emails ! Appalling customer service . I have now opened up a dispute with my bank to retrieve money owed

I have now sent 3 emails to the Customer services over the last 10 days and still waiting a response. I returned a designer bag on the 29th September 2025 which apparently has been stuck in Customs since 1st October awaiting confirmation from the recipient????? Browns obviuosly will not process my refund of £2,279 and can not be bothered to get intouch with Customs, absolutley disgusting.

I placed an order from Browns 2 weeks ago yet never received any updates, tracking, or shipment. I contacted Browns several times via their customer service email. I was given either vague responses that promised to look into the issue, or no response at all. I sent multiple follow up emails that went unanswered. Imagine my surprise today when I receive an automated email informing me that my order has been cancelled due to the item being out of stock! Odd to say the least, considering the item is still available in the size I ordered on the website at a MUCH higher price than originally priced when I placed my order. The item is a unisex item and is still available in both the men's and women's version as of this review- clearly Browns cancelled my order because they jacked up the price and didn't want to honor my order from two weeks ago. Dishonest, frustrating, terrible customer service. Steer clear... They don't carry anything that you can't get at much better online retailers such as Ssense, Mr. Porter, etc. Never again Browns...

Order number: BXAWJ2

Placed an order for over £10k which they cancelled unexpectedly. Shocking customer service. Don’t shop here.

Scam alert!
This is a total scam website and there is no store in the UK. All items are manufactured in Chine and then shipped. Customer Service is an automated robote and no chance of a refund or cancellation of order. No doubt the online shop will soon 'close' to avoid being prosecuted.

Contacted customer service in relation to an in store query, it is not possible to contact the store by phone and it took nearly two weeks for customer service to check the stock. In comparison to net a porter the customer service is inferior

Avoid like the plague, bought a jacket that bore no resemblance to the advert and absolute terrible quality. Chinese rubbish.

Avoid they're scammers

An item I bought developed a fault, I contacted Browns about this but they refused to help saying that the time I contacted was outside of my consumer rights window. I contacted them to explain that this was not true and gave them email and order receipts but then they stopped replying to all my correspondence. They have sent me a faulty item and are now refusing to make this right.

They shipped me a wrong colour bracelet, i send an email to annouce this, they doesnt response, then i send bracelet back and they do not accept my return “because wrong colour”. They steal my money and also the bracelet. I give them 40 emails and never give me a response. Never recommend!

I’ve purchased in store at Browns several times and never had an issue, HOWEVER, on this occasion, I purchased a piece of fine jewellery (necklace) that arrived damaged. It was a gift for my daughter and she was adamant that this was the style she wanted which only Browns and Liberty had in stock. Everything else was fine but the necklace had a kink in its fine chain and unfortunately the kink is stuck so would need to be taken to the jeweller to repair or I would need to send to the designer at my cost and they said they would repair (they are based in France so I would need to send at my own cost and have to take out insured delivery for £2000 which is almost £100 and then I would have to pay customs on the item again once returned). The item also arrived without any certificate of authenticity which this particular designers pieces all come with. Browns do not have any more of the particular style in stock for me to return and replace for my daughter and offered me a measly 5% damage discount to keep the item or I could return the item back for a full refund. I will obviously be returning the item despite the fact that my daughter really wanted this particular style, but in all honesty, I really expected a better level of customer service. Most companies offer a minimum of atleast 10% damage discount and it’s almost insulting to offer 5% off for something with missing documents and damage to the chain.

Whilst I appreciate the agents on the phone were polite, I feel the customer service overall is lacking and unhelpful. They weren’t there to provide a resolution or take any accountability to have the item repaired themselves by sending to the designer. Unfortunately my daughter REALLY wanted this necklace for her 16th and we cannot find any more stock of it anywhere now. In hindsight I should have purchased from Liberty London instead, but now they don’t have it in stock either. Very disappointing. I have no choice but to send it back and pick her second choice of gift. Really expected better from a so-called luxury goods retailer. I’m not one to leave reviews but I really feel insulted by a 5% discount on a £2000 damaged necklace which they can’t sell on but won’t even reimburse me to have it repaired by the designer myself.

Dont order from this site. They are not very reputable. When i asked for assistance regarding my order, I did not get any help at all.

I've been waiting for the express delivery (for which I paid extra for) of the purchased item for 1,5 weeks by now. According to the delivery status information the purchased item has not yet even left their premises. Despite several requests made regarding the delivery, no action has been taken by this company. Completely ignorant. Best to avoid.

I bought a shirt from here I didn’t even get to wear the shirt because once I put my head in the shirt ripped I send it back I even let them know the sawing of the shirt is coming out they said that’s not they problem once you buy a shirt the sawing is not supposed to come out or the shirt not supposed to rip like this they didn’t help me or anything I will never ever buy from this store again they are so easy to take your money like if you don’t work hard for your money unbelievable this is the first time this ever happened to me don’t buy form this store there clothes are not saw in correctly‼️‼️‼️‼️

I've been shopping at Browns for years with absolutely no issues, in fact it was one of my favorite places to shop! However, my most recent order has been nothing but a debacle. I've been emailing for over 3 weeks regarding a missing refund and in that time I received only a single reply stating that the refund had been issued. However, only a partial refund showed up on my credit card statement. I have sent email after email trying to resolve yet no assistance has been received. Browns customer service used to be reliable and quick, unfortunately that is no longer the case. I am no longer comfortable shopping with Browns due to the missing refund and completely absent customer support. It has already taken up far too much time and energy and I will now have to take the matter up with my credit card company.

Everything as it should be order on time. I'd love to order something again sometime. Thank you

Had a generally decent experience. Ordered leather SLP jacket on the 14th June, received on 19th June. The prices are great, much better than other places especially for Saint Laurent. The reason didn't give full stars is due to the bad performance from dhl

Great Prices, Good Comms and really fast delivery by DHL. Can recommend Brown's to anyone

I purchased a Gucci women's schoolbag from this website on May 1st. The delivery address is Macau. The order number is: YZNHBT. The other party showed that it was shipped at 03:20 in the morning on May 2 (Asia time). The carrier was DHL and the tracking number was 5155049480. The package was not dispatched after arriving at the Macau operation station. Instead, it was returned directly to the sender. I did not sign for it or touch the package. DHL Macau can also confirm this! Includes logistics information. Now the other party (website) refuses to refund. They say that the package sent does not match what they received! Put the responsibility on my side! I didn't receive the package at all. Why is the responsibility on my side? ?