Everlane Reviews 470

I accidentally entered the wrong address for order E9794681 and contacted customer service before the order was shipped to request a correction. When Connie was unable to assist me, I initially filed a complaint on Trustpilot. However, Rachel, Everlane’s Customer Experience Manager, noticed my issue and immediately took action to resolve it. She was extremely supportive and even offered a full refund if my order was not received. She was also highly responsive via email, addressing all of my concerns, and patiently guiding me through the process. Everlane is fortunate to have her on their Customer Experience team.

My original review is as below:
"Very awful experience. I found out my shipping address is wrong before any shipment occurred (only ~1.5hrs after I placed my order) and contacted the support team to correct my shipping address timely. They ignored my request and shipped my items anyway to a wrong address. I highly recommended people not shop from Everlane, particularly people who expect receiving their packages after spending lots of money."

I live in Germany and have ordered two Oxford Shirts which were shipped to me from the US in December. Everything good so far.
However, both shirts did not fit and I made use of a return. I paid additional 6€ and received the return label directly from them. They ship returns to a warehouse somewhere in Europe. The return tracking says my parcel was delivered to their warehouse December 29th, but now, mid of March, I still have not gotten my money back! They also don't answer any email. I have provided all tracking data etc. but nobody seems to care.

Beautiful products, but that's nothing new. The reason I added this review was to compliment the customer service team that went above and beyond to address a situation with a purchase that had an unexpected breakdown.

They took ownership of the issue and addressed the concern - even when its beyond the typical window.

Thank you!

International customers: order at your peril.

Want to return an item? You won't get a label. Contact customer service after jumping through hoops, they/it will write back "we are having a temporary problem issuing international return labels.Hang in there"

No humans to talk to directly to quickly sort it out. No customer service phone number. Basically, NO customer service - just a repetitive email answer to your several attempts at a resolution.

I've been waiting weeks now for a return label and I receive the same automated message, ending with an insulting 'hang in there"
They do not alert you as an international buyer while checking out they have this "issue."
(The item was $150.00. Once received it was subpar in quality for the cost.)

Go online and you will see Everlane has not been able to generate international return labels since January.
It's derelict.

Further, while haggling with Everlane for my return label, some other department sent an email asking me to 'review' my purchase for their website.
Who is in charge there??

Been an online customer of Everlane for nearly a decade. Whatever they have become now, it is appalling.
It used to be a super reliable online merchant.

I'm still waiting for the return label
If you want the kind of clothing Everlane offers - do yourself a favour and find a similar retailer that actually
cares about you as a customer and will honour their
policies.
I will never order from Everlane again. Done.
Now, I just want the return label. It appears to be rocket science to Everlane as to how to generate one.

UPDATE: Everlane reached out after I published this review. They have refunded the item to my VISA and sent a return label, to which I will use to ship back the item.

I placed an order for two pars of shoes and my credit card was charged. A week later I get an email stating that my order has been cancelled due to both being out of stock. Upon chatting with a rep,(since they’re too cheap and elusive to have a toll free number). I was offered a measley 15% off my next order. I’ve never had an experience like this where my card was charged and order put through only to have it cancelled a week later bc they goofed. I’d expect better from a supposedly high end shoe company. Needless to say I will not be patronizing this company again and will share my experience with friends and colleagues.

Updated from one star to three. After my initial review with one star Rachel from Everlane reached out to me and offered a refund of my shirts. I returned them and received my refund.

I ordered two of The Must-Have Shirts in Butterlite. Love the shirt, great fit, nice fabric but the buttons come unbuttoned constantly. Both shirts the exact same issue. The shirt is not tight but very loose fitting and comes unbuttoned constantly. I have sent emails and pictures and they said this is typical wear and tear. I was offered 20% off discount. (No thanks if this is typical wear and tear) Then they offered me a $25 gift certificate if I wanted to take my shirts somewhere to be repaired. Disappointing quality and more disappointing customer service. Should be zero stars!

Bought from UK and there was no indication that items would be shipped from USA. Took a long time to arrive and is very obviously awful for carbon footprint.

Bought premium weight t shirts. The quality is dreadful. Extremely thin and transparent. Gutted as I'd read good reviews on Reddit.

They do not offer a phone number. Just an AI chat which is inefficient and not helpful. You would think that a company that charges for shipping under $125 and rarely has meaningful discounts that you could at the VERY LEAST receive phone support. I had a gift card that I was gifted. Otherwise, never shopping here again. I'll be happy to watch them go out of business.

I placed my first order with Everlane UK for three items — two pairs of jeans (one of which was a sale item) and a pair of leather boots. The total order came to just over £300, which I paid using Klarna Pay Later as I had not ordered from this retailer before.

The items arrived promptly, however I was disappointed with the quality. The leather boots looked and felt poor quality for the price, and the sizing of both pairs of jeans was inconsistent and unusual.

I initiated a return through Everlane’s returns portal. At this point I discovered that the sale jeans were marked as non-returnable. This was not clearly highlighted to me at the point of purchase. As the items were purchased online (without the opportunity to inspect quality or fit beforehand), I returned all three items together and emailed Everlane explaining that I was returning the sale jeans as well due to quality and sizing concerns.

Using Everlane’s return process, I sent the parcel back and have confirmation from the delivery company that Everlane accepted the return on 29 December 2025.

Since then:
• I have received no acknowledgement that my return was received.
• I have received no refund.
• None of my multiple emails to customer service have been answered.

Mid February 2026, I was contacted by Klarna to say Everlane had rejected the return and requested full payment of £322. I am now having to raise a formal dispute via Klarna.

What concerns me most is not simply the dispute over the sale item, but that the two full-price items (which were clearly eligible for return under their policy) have not been processed or refunded either. Everlane has not responded to me directly at any stage.

I would have been willing to discuss the sale item separately and reach a reasonable solution. However, the complete lack of communication and failure to process the other returned items is unacceptable.

Based on my experience, I cannot recommend ordering from Everlane UK.

Update:
Coincidentally, after posting my review Rachel from Everlane reached out to me and issued a full refund and requested that I update my review. I’m pleased to have my £322 back, however disappointed that it took me posting multiple reviews both on trust pilot and Everlanes own website to get any acknowledgement and response from the company. I still cannot recommend anyone to buy from Everlane.

I’ve purchased a lot from everlane over the years (Canada). But lately, sizing is hit or miss, quality is a mixed bag. My last order however, has not shipped or even processed in over 2 weeks. They’ve essentially thefted my my money. I’m going to reconsider ordering from everlane in future. If I can’t even trust them to fulfill or ship an order, what’s the point of shopping on their site ??!

I had previously bought the original cheeky jean at a thrift store and loved it so much I bought another pair from the website, same size, same jean, different color. So disappointed in the second pair, the material quality feels so low and thin. It's really baggy through the thighs and butt (unlike the initial pair which is perfect). The cuffs are also wider which I don't like and don't reflect the pictures online. Overall really disappointed.

They do not explain or make clear that there are no returns on sale items. They refused to accept a return and advised that I could resell it. The sizing was not correct and item did not fit. They did not answer my first email and you can only communicate through the chat it or an agent that sounds like the chatbot. It really is awful customer service.

I had a pair of Cheeky jeans that lasted me from 19-25 and it was one of my favorite trousers. When it ripped, I just bought another pair right away, and they got very stretched very quickly. I bought a pair of the Gardener pants at the same time, and these ones look great, so I was not sure if I got a defective pair, or the Cheeky jeans just changed the composition for the worse. Anyway, I'm happy to say Everlane refunded the purchase, and that I hope to have better luck with the jeans in the future.

I purchased a $180 sweater that was defective and after trying multiple times to reach out to the company they finally responded and rectified the situation. I have changed my two stars to four stars. Thank you to the customer service rep, Rachel, who handled this for me!

Ordered an item which was on sale, delivery to Ireland and while the delivery was a little slower than usual I got the item as described before Christmas. Size is perfect, quality is perfect. Would definitely buy again eventhough there are a lot of negative reviews.

Ordered a sweater 3.5 weeks before Christmas. It never arrived and each time I emailed them about it they told me it was arriving the next day, they would tell me they talked with the delivery company and that they promised it would arrive, this happened every single day, it would say misfiled, delayed , lost for 30 days it continued without resolution by the company who by the way charged me on day one that ordered it. This company has zero customer service and has no intention of making things right. We have had to dispute the charge for the item to get our money back. This company needs to be investigated for improper ethical business practices! Poorly run and a big scam

I am really disappointed in the customer service from Everlane. I ordered 3 items, two were fantastic, but one was listed with the incorrect materials on their website. I’ve been actively trying to avoid clothes with plastics in, when it arrived I was surprised to find it contained nylon, cross checked it with the materials on the website to be sure and saw no mention of nylon, so I took a screenshot and contacted customer support. I would have happily kept the item if it didn’t contain plastic fabrics.

Their customer support refused the refund, updated the copy on their site with the correct materials which is good for future customers but used the updated copy to tell me I hadn’t read the site properly. I sent the screenshot of how it was before they updated it, and told them they would be able to see it in their website edit history. My email was ignored and they said because it was final sale there was nothing they could do.

Incredibly disappointed as I thought I was buying from a brand that markets itself as ethical, I was so excited to shop here again because I loved the other non plastic items I purchased but after this appalling service I can’t trust them with my money if they were to falsely advertise products on their website again in the future.

Worst online shopping experience with delayed shipping and a sneaky charge. Delayed delivery which they blamed on UPS. However the UPS scan history shows UPS wasn’t given the package for 8 days since the label was made. Two emails and 2 chats with no resolution. Once my package arrived I noticed an unfamiliar charge for $60.63 for PackageProtect. I had not ordered this and had no idea what it was. The person in chat said “ PackageProtect steps once the package is deemed lost, where they provide an appropriate refund or replacement.” What?!?! I was refunded the $60.63, but never got an explanation why I was charged when I never purchase PackageProtect. If I hadn’t gone over my receipt, this mystery charge would have remained undetected. Because of the overcharge and delayed shipment (w/no communication in their end), I asked them to accept returns on two items that were FINAL SALE. They refused to take responsibility for any of these mistakes and said I could only receive a credit for FINAL SALE. The problem is I never want to shop with Everlane again. I made a large order of over 10 items, and just because I am so disgusted with their lack of transparency and customer service, I’ve decided to not try anything and return it all. Honestly THE WORST online shopping experience I have ever had. I am honestly shook because I was under the impression Everlane was a quality brand. But, they appear to be a company that has REAL SERIOUS internal issues based on my customer experience. Really questionable business practices here…wow.

Just a disaster with shipping from this company - weeks after ordering and no movement on my order. Their Customer Service is useless and provides excuses or blames others. Best to order elsewhere.