Brothers Green, The Florist Reviews 

101
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and unique floral arrangements, often described as stunning and fresh. Many people appreciate the high quality of the flowers and their artistic presentation. Reviewers also loved the interactive workshops, finding them fun, informative, and resulting in beautiful creations. The staff, particularly class leaders, are frequently highlighted for being knowledgeable, friendly, and creating enjoyable experiences. Many consumers commend the excellent service, noting the team's helpfulness, professionalism, and accommodating approach to requests. Delivery service is often praised for being quick, timely, and providing updates, ensuring a smooth process for customers.

What people talk about most

Product

Customers had positive experiences with the product, frequently praising the beautiful, fresh, and unusual... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the timely delivery of their... See more

Service

Users describe positive interactions with service, highlighting friendly, excellent, and great service... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the flowers as beautiful, fresh,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Loved the terrarium workshop. Lonnie is a great class leader; laid back, relaxed, but super knowledgeable. Took us through each step talking about history of terrariums, the plants, designs etc… all... See more

Company replied

Rated 5 out of 5 stars

Quick responses to queries even though first email I sent was at 6 50 am! Information received from Danny was clear and thorough. Bouquet I ordered was ready and waiting upon my arrival in what was... See more

Rated 5 out of 5 stars

My living Christmas wreath is just glorious. It is everything I hoped it would be - it looks amazing, smells delightful and the pink peppercorns match my pink front door beautifully. Every time I ope... See more

Rated 5 out of 5 stars

The most beautiful flowers. Not only were they super fresh, but the quality of the actual flowers was incredible. I got these for my wife for her 30th, and I’m SO glad I chose them. A gorgeous soft pa... See more


Company details

  1. Florist
  2. Dried Flower Shop
  3. Flower Delivery
  4. Garden Center
  5. Gift Shop

Written by the company

Family run Florist in the heart of Herne Hill preparing flower bouquets daily from premium and fresh stems in our distinctive signature style. Bouquets available for same day + next day delivery, as well as click and collect. We also run a range of botanical workshops in floristry, terrariums and wreath making.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

101 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(101)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extremely easy to place an order and…

Extremely easy to place an order and the flowers are beautiful designs and long lasting flowers

30 December 2025
Brothers Green, The Florist logo

Reply from Brothers Green, The Florist

Thank you Chris! We put so much thought into the designs of our bouquets, it's great to hear they went down well. Thank you for ordering with us.

Rated 5 out of 5 stars

A great addition to Herne Hill

Brothers Green is such a fab addition to Herne Hill. The shop is wonderful and has such a great selection of plants, pots, clothing and home accessories. I ordered my wreath from them for Christmas and it was delivered quickly and the wreath was presented so beautifully. It really made me happy seeing it on my front door over the festive period. Will be ordering it annually! Thanks so much Danny x

6 December 2025
Unprompted review
Brothers Green, The Florist logo

Reply from Brothers Green, The Florist

Thank you for this lovely review Amalia! Love that our wreath brought you lots of festive cheer over Christmas :)

Rated 5 out of 5 stars

Found this online.

Found this online.. I like to shop local. My daughter had just moved to the area and I sent flowers. Danny was so kind to contact me to ask where they could leave the flowers as no one was at home. The flowers are absolutely beautiful.

30 December 2025
Rated 1 out of 5 stars

Flowers Not as Described

The flowers were wilted and arrived a day late. From the Royal Mail tracking it confirmed the flowers had been in transit 4 days (Sunday 21st to Wednesday 24th).

22 December 2025
Brothers Green, The Florist logo

Reply from Brothers Green, The Florist

Hi Andrew,

Thank you so much for ordering with us.

I was really saddened to hear your experience was not a positive one and that there was a delay with delivery.

The feedback we receive is almost 100% positive for both the quality of our bouquets and our delivery service. I wholeheartedly apologise that this was not the case for your order.

We did dispatch your order on Monday on a next day service to be received on Tuesday. The tracking info appears as being dispatched on Sunday but this is just the day that we book in our orders and print our dispatch labels for the following day.

We find that Royal Mail offers the most reliable service for a 24hr delivery in the UK. I’m really sorry that this was not the case for your order and that it took an additional day to arrive.

The hydration gel we use is a top quality gel that is not only designed to keep our flowers hydrated in transit but is also packed with flower food to increase the vase life of our flowers. We usually find this keeps our flowers in good condition, even in the rare instances that they are delayed in transit. I’m assuming that the stems may have come out of contact with the gel in transit which may have been caused by rough handling of the box along the way.

We've reached out to you to follow up and hope you're happy with the solution we've offered to make good on these issues.

All the best,

Danny @ Brothers Green

Rated 5 out of 5 stars

Lonnie and class were amazing

Lonnie was great! I've never made a terrarium before, he was patient in explanations, made the experience feel personal for everyone, was funny and we had a really fun time. And now I have a gorgeous terrarium to keep forever!

11 December 2025
Rated 5 out of 5 stars

Fabulous

Fabulous. Gorgeous bouquet, responsive customer service - would recommend and also use agaun

5 December 2025
Rated 5 out of 5 stars

Beautiful Christmas Wreath

My living Christmas wreath is just glorious. It is everything I hoped it would be - it looks amazing, smells delightful and the pink peppercorns match my pink front door beautifully. Every time I open my door a passer-by compliments it and rightly so! So thank you Danny and the team - another big gold star for Brothers Green! Merry Christmas x

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful bouquet

Recipient loved them. I appreciated that the bouquet did resemble the website photo as the design was unusual / stylish. I also liked that you were notified when the flowers were on the way. Normally I'm wondering all day if the flowers were delivered with other florists.

8 December 2025
Rated 5 out of 5 stars

Fun at Christmas Wreath Workshop…

Joined their Christmas Wreath Workshop last week and thoroughly enjoyed it 👍 Lonnie’s instructions were clear and easy to understand, and I came out with a beautiful wreath. A shop-bought could cost the same or even more; the workshop was a fantastic way to enjoy making it, as well as coming home with a gorgeous wreath, all made by me from scratch! They also have a treasure trove of vintage clothing, worth a rummage.

4 December 2025
Rated 5 out of 5 stars

Stunning Christmas Wreath

I love, love, love my Christmas Wreath from Brothers Green. It’s stunning. And because it’s a living wreath I know it’s going to last until Christmas. I’ve had so many compliments. Would definitely recommend. Danny and the team couldn’t be more helpful.

2 December 2025

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