Brothers Green, The Florist Reviews 

101
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and unique floral arrangements, often highlighting the exceptional quality and freshness of the flowers. Many also commend the staff for their helpfulness, knowledge, and friendly demeanor, particularly in workshops and during customer service interactions. The delivery service is frequently noted for its efficiency and timely updates, ensuring a smooth experience for recipients. However, some customers also noted issues with delivery, including delays and flowers arriving wilted after extended transit. A few other people also felt that the colors of the flowers received did not match the website's portrayal, and some expressed cultural concerns regarding certain flower colors.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the beautiful, fresh, and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness and knowledge. Many... See more

Delivery service

People report positive experiences with delivery service, often highlighting timely deliveries and beautiful... See more

Service

Customers had positive experiences with service, often highlighting the friendly and excellent assistance... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the beauty and freshness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Loved the terrarium workshop. Lonnie is a great class leader; laid back, relaxed, but super knowledgeable. Took us through each step talking about history of terrariums, the plants, designs etc… all... See more

Company replied

Rated 5 out of 5 stars

Quick responses to queries even though first email I sent was at 6 50 am! Information received from Danny was clear and thorough. Bouquet I ordered was ready and waiting upon my arrival in what was... See more

Rated 5 out of 5 stars

My living Christmas wreath is just glorious. It is everything I hoped it would be - it looks amazing, smells delightful and the pink peppercorns match my pink front door beautifully. Every time I ope... See more

Rated 5 out of 5 stars

The most beautiful flowers. Not only were they super fresh, but the quality of the actual flowers was incredible. I got these for my wife for her 30th, and I’m SO glad I chose them. A gorgeous soft pa... See more


Company details

  1. Florist
  2. Dried Flower Shop
  3. Flower Delivery
  4. Garden Center
  5. Gift Shop

Written by the company

Family run Florist in the heart of Herne Hill preparing flower bouquets daily from premium and fresh stems in our distinctive signature style. Bouquets available for same day + next day delivery, as well as click and collect. We also run a range of botanical workshops in floristry, terrariums and wreath making.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

101 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(101)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful attention to detail …

Rather than the mass produced floral deliveries, I loved how this local florist were available to chat to on the phone to get a very personal bouquet made up for me. The result was wonderful and the recipient loved what they’d done. I chose their “Statement Meadow” bouquet. Highly recommend.

27 February 2026
Rated 5 out of 5 stars

BEAUTIFUL flowers

Flowers were beautifully presented and arrived in great condition. Will 100% be buying again in the future!

14 February 2026
Rated 5 out of 5 stars

Well done, Brothers Green!!!

My experience with Brothers Green could not have been better! The flowers were delivered on the day I had hoped for rather than the day I was able to sign up for upon ordering. Thank you, BG, for making that happen! The bouquet is gorgeous and generous…the selection, so fresh, eccentric and unexpected. I am incredibly happy to have found this wonderful florist. You will be too!

13 February 2026
Rated 5 out of 5 stars

Ten out of ten, Five stars, A*

I had an immensely excellent experience with Brothers Green. Firstly, I had trouble during checkout so sent them a message, and was called and emailed back very quickly to help me get my order through. I spoke to Danny who was really friendly, chill, and helpful and it was no trouble to get the order through.

On the day of delivery (Valentines Day no less) I found out that my partner wouldn't be in during the estimated delivery window, so I messaged Danny. He was very receptive, professional, and accommodating to my last minute request, and spoke to the courier to get my order delivered in time. I'll say agan, this was on the morning of Valentine's day - so it must have been insanely busy.

I really appreciated that - I felt very valued.

But last and not least the flowers themselves are the most stunning bouquet I have bought or seen, exactly as they are on the website, and I've bought many for my girlfriend over the years. Both of us can't stop thinking about them or looking at them. The whole experience just solidified the reason why buying flowers, particularly from local florists, is important and worth every single penny.

14 February 2026
Rated 5 out of 5 stars

The most beautiful Valentine’s bouquet…

The most beautiful Valentine’s bouquet I have ever seen! My mum was over the moon, boxed to perfection and delivered on time!

14 February 2026
Unprompted review
Brothers Green, The Florist logo

Reply from Brothers Green, The Florist

'The Most beautiful Valentines bouquet you've ever seen' - we'll absolutely take that! Tara, thank you for ordering with us and trusting us with the special arrangement for your Mum :)

Rated 5 out of 5 stars

Service ⭐

Great service, fresh flowers!

13 February 2026
Brothers Green, The Florist logo

Reply from Brothers Green, The Florist

Thank you so much for ordering your Valentines Day flowers with us Evgeny!

Rated 5 out of 5 stars

A fantastic experience

A fantastic experience. Danny was great- patient and helpful for a big order for a surprise 40th birthday party. Spectacular bouquets - the new Macha and some customised ones and everyone commented on how beautiful they were. I’ll be back! Ginny

7 February 2026
Unprompted review
Brothers Green, The Florist logo

Reply from Brothers Green, The Florist

Ginny, we absolutely loved preparing these arrangements for the big surprise 40th! Thank you for ordering with us - Danny @ Brothers Green

Rated 1 out of 5 stars

Bouquet looked nothing like the website

Flowers were wilted, colours look nothing like the bouquet shown on the website and overall a very underwhelming bouquet vs the website photos.

6 February 2026
Unprompted review
Brothers Green, The Florist logo

Reply from Brothers Green, The Florist

Hi Priya,

Thank you for ordering with us.

I'm truly sorry to hear you were disappointed by the quality of your bouquet and can completely understand the points you’ve made.

We pride ourselves in the top quality and creative bouquets - it looks like we really missed the mark on this occasion.

In the week before Valentine’s Day we found that there were a lot of scarcity of flowers for our bouquets and had to make more substitutions than we would normally like. I was really glad to hear that the replacement bouquet we sent out was well received and I hope this went someway to making good on the disappointment of the initial bouquet.

Best,

Danny @ Brothers Green

Rated 5 out of 5 stars

Very fun activity and Lonnie made it…

Very fun activity and Lonnie made it super fun. Good date activity

22 January 2026
Brothers Green, The Florist logo

Reply from Brothers Green, The Florist

Thank you for spending your date night with us at our terrarium workshop! Some cracker terrariums were made :)

Rated 5 out of 5 stars

Loved the terrarium workshop

Loved the terrarium workshop. Lonnie is a great class leader; laid back, relaxed, but super knowledgeable. Took us through each step talking about history of terrariums, the plants, designs etc… all the terrariums looked really good at the end. Good playlist too!

22 January 2026
Brothers Green, The Florist logo

Reply from Brothers Green, The Florist

Hi Ed, thank you for booking on to our terrarium workshop and for this lovely review. We'll be sure to pass on your kind words to Lonnie!

Rated 5 out of 5 stars

The bouquet was for my daughter’s…

The bouquet was for my daughter’s graduation and the correspondence between owner and myself was excellent. My daughter loved her bouquet!

20 January 2026
Brothers Green, The Florist logo

Reply from Brothers Green, The Florist

Hi Vera, thank you so much for this review and for trusting us with this special occasion! I'm glad we were able to make something spot on for your daughters graduation. Huge congrats to her :)

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