I asked for a quote for our holiday to Egypt and our rep took the time to work out every detail and send it across as soon as she had it done. When I asked her if she could get the price down, she ad... See more
Company replied
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Review summary
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Found a fair priced holiday through Broadway Travel in Corfu. Once we decided that the hotel and package was suitable the process was very quick and easy to complete. Documents were made available of... See more
Company replied
Ianthe was very friendly and professional. She was also very patient too. We were travelling as a party of 4 and had to keep ending the call to get our friends information and each time she called... See more
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We always book with your company, never had problems that can't be solved, during co-vid we were one of the last holidays before total lockdown, we still had a fantastic time as BT made sure everythin... See more
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Company details
About Broadway Travel
Written by the company
With 75 years in the business, we have a proud history of providing outstanding holidays. Our experience allows us to secure the best deals to all the top destinations – that means quality holidays at a price that’s right. We are fully ABTA & ATOL protected, so you get total peace of mind when you book your holiday.
Your feedback helps us improve our customer experience and we are delighted to read so many positive reviews. We love reading comments like this: “Easy to book and great prices” (Oct 2025) and this: “Amazing company” (Oct 2025).
Where things fall short, we work extra-hard to put it right – our customers are our priority, and we look closely at our feedback. We pride ourselves on having a friendly and knowledgeable team, are always happy to answer any questions you may have and are always willing to go the extra mile.
We look forward to arranging your next holiday and we’ll do everything we can to ensure you get the break you deserve. Feel free to chat with us online, or pick up the phone and give us a call. Happy holidays!
Contact info
Amber Court, William Armstrong Drive, NE4 7YA, Newcastle Upon Tyne, United Kingdom
- 020 3368 6221
- customersupport@broadwaytravel.com
- broadwaytravel.com
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Broadway Travel
Mark, thanks so much for your feedback. The Cruise team are always on hand to help with pre and post travel query's. thank you for booking with us - Team Broadway Travel
Easy booking process
It was easy to process my booking on the website, each step followed on seamlessly to the next. Was pleased of accept payment plan option to spread the cost of the booking.
23 July 2026
Reply from Broadway Travel
This is music to our ears all round Ian, we are so pleased you found our website easy to use. Please don’t hesitate to reach out should you need any assistance before you head off on your fabulous holiday – Team Broadway Travel
Reply from Broadway Travel
Sandra is delighted with your review, as are we! We hope you have an amazing holiday, best wishes, and many thanks – Team Broadway Travel
Sandra sorted our booking explained…lovely lady Sandra
Sandra sorted our booking explained everything to us,gave us time to think about it no pressure and answered all our questions.
Lovely customer service.
22 July 2026
Reply from Broadway Travel
Thank you Vicky, this is fabulous to hear and will ensure we pass your feedback to Sandra, who will be delighted. Happy holiday countdown and thank you for choosing Broadway Travel.
We had a good experience booking our…
We had a good experience booking our family holiday with the Broadway Travels. This is the second time we are booing our holiday with them. From the very beginning, the process was smooth, professional, and stress-free.
A special thank you to Chloe Scriven, who was incredibly helpful, patient, and knowledgeable throughout the entire booking process. Chloe took the time to understand what our family was looking for, answered all of our questions promptly, and found the perfect holiday to suit our needs and budget. Their friendly communication, attention to detail, and willingness to go the extra mile made all the difference. We felt confident and well looked after every step of the way.
We would highly recommend the Broadway Travels and especially Chloe to anyone looking to book a family holiday. Thank you for making the planning so easy—we can’t wait for our trip!
17 July 2026
Unprompted review
Reply from Broadway Travel
WOW Joshua, thank you for taking the time to leave your wonderful feedback for Chloe, who we agree is a fabulous human! We are so proud of the service that we provide and are so thankful for your custom and your 5* review. Please do not hesitate to reach out should you have any queries and we all wish you a very happy holiday!
Cruise Booking
Just booked a cruise with Rob. Gave me different options and was very helpful. Rob was unavailable & Becky did the final docs. She was also very helpful. Very pleased with the overall service
21 July 2026
Unprompted review
Reply from Broadway Travel
Thank you Sharon, we are delighted that Rob and Becky had such a positive impact on your booking experience, we agree that they are amazing! Please remember that we are here to help should you have any further queries and have a fabulous time onboard - Team Broadway Travel.
Erin called me back exactly like she…
Erin called me back exactly like she said and was brilliant
20 July 2026
Reply from Broadway Travel
Welcome onboard and we agree that Erin is fabulous, however Erin has assured us that the pleasure was all hers! Happy cruise countdown and thank you for choosing Broadway Travel.
Reply from Broadway Travel
We are thrilled with your 5* review John, as will Natasha. Happy holiday countdown from all the Broadway Travel Team.
Simple and straightforward to select…
Simple and straightforward to select the options I wanted for my holiday.
20 July 2026
Reply from Broadway Travel
Exactly what we aim to achieve, thank you Eric! We have invested heavily in our website to ensure that it is user friendly and offers the best deals so it is wonderful to know that you had an easy experience. Please remember that our team are here to help should you have any queries and have a fabulous holiday - Team Broadway Travel.
Booked for the second time has very…
Booked for the second time has very impressed with Broadway Travel.
19 July 2026
Reply from Broadway Travel
Welcome back Linda and thank you for your loyalty and your fabulous 5* review. Happy holiday countdown from all the Broadway Travel Team.
Super experience!!
Ronnie was very happy to spend time and effort finding the best holiday for us, especially at a specified resort we had been to before, with you.
18 July 2026
Reply from Broadway Travel
This sums Ronnie up, always happy to assist his customers and we cannot thank you enough for your loyalty and repeat custom. Happy holiday countdown and thank you for choosing Broadway Travel.
Very friendly and informative very…
Very friendly and informative very pleasant experience 5 stars
18 July 2026
Reply from Broadway Travel
Exactly what we aim to achieve Kevin, thank you and we will ensure Philip sees your wonderful feedback. Happy holidays - Team Broadway Travel.
Booking Experience
The booking was very simple. I received offers and was not at any time pressured into booking but was gently reminded that I had not booked and should I wish to do so I could ring.
Eventual booking was easy and quick.
Would definitely recommend.
18 July 2026
Reply from Broadway Travel
Thank you Mrs Todd, this has made our day! Alan will be delighted with your kind words and 5* review. Please do not hesitate to reach out should you have any queries - Team Broadway Travel.
Brilliant customer service always with…
Brilliant customer service always with Broadway travel
17 July 2026
Reply from Broadway Travel
Welcome back and thank you for your loyalty and your 5* review. We are so thrilled! Happy holiday countdown - Team Broadway Travel.
Tina was really helpful
Tina was really helpful. Held a room for me till the next morning so we could get confirmation from my wife’s business that a change of date was acceptable and didn’t press at all till we knew.
Holiday booked and will be asking about skiing in February as well.
Really efficient service that was so refreshing.
Well done Tina and co
David Rose.
17 July 2026
Reply from Broadway Travel
Fabulous feedback for Tina, thank you so much Mr Rose. We work so hard to provide the best service whilst offering the lowest prices we can and your custom is much appreciated. Have a fabulous holiday and we look forward to seeing you again soon - Team Broadway Travel.
Reply from Broadway Travel
Thank you Miss Keeble, we will ensure Anthony sees your kind words and please remember that we are here to help should you have any further queries. Happy holidays - Team Broadway Travel.
Chloe was friendly
Chloe was friendly, helpful and knowledgable about the package I called about. She guided me painlessly through the booking process, and I am delighted to have secured such a fantastic Broadway Travel trip at a very reasonable price!
17 July 2026
Reply from Broadway Travel
Welcome onboard Janet, and thank you for your custom and fabulous feedback for Chloe, it really is appreciated. Happy cruise countdown - Team Broadway Travel.
This was such an easy booking process
9 July 2026
Reply from Broadway Travel
Exactly what we aim to achieve Catherine - thank you so much and happy holiday countdown - Team Broadway Travel.
Excellent !!
Friendly, helpful and knowledgable service. Never cruised before, so obviously had loads of questions and requests. Kirsty was great and sorted out the ideal trip for us next year,which is also our honeymoon so naturally we want it to be spot on. Nothing too much trouble and made the whole process very simple. Highly recommend their service…
16 July 2026
Reply from Broadway Travel
WOW, this is fabulous to read and Kirsty will be over the moon with your wonderfully kind words. We are so thrilled that you chose Broadway Travel to book your honeymoon. Please do not hesitate to reach our should you have any queries. Have a wonderful wedding and a magical honeymoon - many thanks again from all the team.
Reply from Broadway Travel
Thank you John, we really appreciate your fabulous feedback for Anthony. Please remember that we are here to help should you have any further queries and happy holiday countdown - Team Broadway Travel.
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