I asked for a quote for our holiday to Egypt and our rep took the time to work out every detail and send it across as soon as she had it done. When I asked her if she could get the price down, she ad... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Found a fair priced holiday through Broadway Travel in Corfu. Once we decided that the hotel and package was suitable the process was very quick and easy to complete. Documents were made available of... See more
Company replied
Ianthe was very friendly and professional. She was also very patient too. We were travelling as a party of 4 and had to keep ending the call to get our friends information and each time she called... See more
Company replied
We always book with your company, never had problems that can't be solved, during co-vid we were one of the last holidays before total lockdown, we still had a fantastic time as BT made sure everythin... See more
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Company details
About Broadway Travel
Written by the company
With 75 years in the business, we have a proud history of providing outstanding holidays. Our experience allows us to secure the best deals to all the top destinations – that means quality holidays at a price that’s right. We are fully ABTA & ATOL protected, so you get total peace of mind when you book your holiday.
Your feedback helps us improve our customer experience and we are delighted to read so many positive reviews. We love reading comments like this: “Easy to book and great prices” (Oct 2025) and this: “Amazing company” (Oct 2025).
Where things fall short, we work extra-hard to put it right – our customers are our priority, and we look closely at our feedback. We pride ourselves on having a friendly and knowledgeable team, are always happy to answer any questions you may have and are always willing to go the extra mile.
We look forward to arranging your next holiday and we’ll do everything we can to ensure you get the break you deserve. Feel free to chat with us online, or pick up the phone and give us a call. Happy holidays!
Contact info
Amber Court, William Armstrong Drive, NE4 7YA, Newcastle Upon Tyne, United Kingdom
- 020 3368 6221
- customersupport@broadwaytravel.com
- broadwaytravel.com
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service very knowledgeable…
Excellent service very knowledgeable agents I dealt with Michael Evans personally
31 July 2026
Unprompted review
Reply from Broadway Travel
We agree Stephen, Michael is fabulous! Thank you for choosing Broadway Travel and happy holiday countdown.
Very helpful
Very helpful - sorted out specific accommodation for our needs, all well priced and everything explained in detail
23 July 2026
Reply from Broadway Travel
Tina will be thrilled with your feedback Michelle, as are we! Please do not hesitate to reach out should you have any queries and happy holiday countdown - Team Broadway Travel.
Prompt and efficient service 
I had prompt service and she matched a quote I received previously from a different travel agent.
30 July 2026
Unprompted review
Reply from Broadway Travel
Wonderful to hear, Kim, thank you. We work hard to provide the best service whilst offering the best prices and it is fabulous to know how much it is appreciated. Happy holidays - Team Broadway Travel.
A previous holiday with Broadway led me…
A previous holiday with Broadway led me to book again with them.
I booked with this company as my daughter had previously used them for a holiday to Prague - it was an amazing experience.
22 July 2026
Reply from Broadway Travel
Welcome back Helen and thank you for your repeat custom and 5* review. Please remember that we are here to help should you have any queries and happy holiday countdown - Team Broadway Travel.
Professional and helpful agent
28 July 2026
Reply from Broadway Travel
Perfect, thank you so much, Tina will be thrilled with your feedback. Happy holiday countdown and thank you for choosing Broadway Travel.
Thinking of booking a cruise this is the place to start
Can not thank broadway travel enough from my first enquiry to my booking being confirmed Evie was absolutely amazing guilding me through ever step of my booking finding me the best deals and giving the best advise if you want a cruise or thinking of it use broadway travel cruise they are simply amazing , so friendly and an easy booking process you just cant go wrong
29 July 2026
Unprompted review
Reply from Broadway Travel
Peter, what can we say other than thank you and thank you again! We agree that Evie is an absolute gem and will be over the moon with your review. Have a wonderful time onboard and we look forward to seeing you again in the near future.
Fred very helpful a patient!!
21 July 2026
Reply from Broadway Travel
Thank you Clare, we agree, Fred is a fabulous agent. Please do not hesitate to reach out should you have any further queries and happy holiday countdown - Team Broadway Travel.
Reply from Broadway Travel
This is wonderful to hear. We have invested heavily in our website to ensure it is user friendly and offers the best available deals. Please do not hesitate to reach out if you have any queries and have a fabulous holiday - Team Broadway Travel.
Don't ever ask to Cancel a Holiday
I asked to cancel a holiday one day after I booked it. I was quoted £965 to cancel the holiday, it was 6 months before the date of travel and the original booking was for a total of £1,500. When I queried this I was told it was due to airline policy (this flight will most certainly be re-sold). After a long and detailed conversation with the customer services department I was able to change to another holiday, but I have still paid £800 to cancel the original holiday. I would not use this company again, nor would I recommend it to anyone else.
18 February 2026
Reply from Broadway Travel
Good Afternoon Karen and thank you for your review. We are sorry that you were disappointed with your experience. To provide some context, and clarification on the timing and dates, your holiday was booked on 18 February. No contact was made the day after you booked and no request was received to cancel the holiday. Factually, on 21 February, you advised that your partner no longer wished to travel with the airline you had originally selected. We offered an alternative airline, but this option was declined as it would have increased the overall holiday cost. At that stage, we reconfirmed that the airline tickets were non-refundable in line with the airline's rules. This was also explained prior to confirming your booking on 18 February. We confirmed that changing to a different airline would mean the cost of the original flights would be lost, whether the airline resold the seats or not. This is an airline rule and not ours. Over the following days, you contacted us on several occasions to discuss cancelling, amending and alternative travel options. We provided quotations for each option and explained the costs involved before any changes were made. Following further discussions, you advised that a friend had offered the use of an apartment, so we arranged to amend your booking to flights only, based on the option you chose. Karen, we appreciate that airline fare rules can be frustrating, particularly where non-refundable tickets are involved. However, throughout the process we worked to find the most cost-effective solution available and made every effort to preserve as much value from your booking as possible. We are disappointed to read your review, especially given the work put in to resolve your issue and ultimately, we were able to assist in finding an alternative that met your revised travel plans. We trust the above clarifies the situation Karen, however, please contact our Customer Support team again if you require any further assistance.
Found a fair priced holiday through…
Found a fair priced holiday through Broadway Travel in Corfu. Once we decided that the hotel and package was suitable the process was very quick and easy to complete. Documents were made available of the internet and if required could be printed. So far pleased with proficient service.
19 July 2026
Reply from Broadway Travel
Perfect, exactly what we like to hear. Thank you for choosing Broadway Travel and happy holiday countdown!
Very pleasant experience
A lovely lady called Tina took our call and she was so lovely and very helpful giving us all the information we needed to book this holiday so thank you Tina
27 July 2026
Reply from Broadway Travel
Thank you Susan, this is fabulous and Tina will be over the moon with your kind words. Please do not hesitate to reach out to our team if you have any further queries and have a wonderful holiday.
Ianthe was very friendly and…
Ianthe was very friendly and professional.
She was also very patient too. We were travelling as a party of 4 and had to keep ending the call to get our friends information and each time she called back when she said she would (about 4 times). It’s been a very long time since I have booked a holiday over the phone and the experience was so pleasant.
Just looking forward to our lovely break away in Santorini. 🙏
27 July 2026
Unprompted review
Reply from Broadway Travel
Iantha is wonderful, we absolutely agree Carol! We are so pleased that Iantha's service had such a positive impact on your booking experience. Remember that we are here to help should you have any further queries and hope that you all have a fabulous holiday - Team Broadway Travel.
Staff member really helpful service…
Staff member really helpful service great booking easy WI definitely book through them again
27 July 2026
Reply from Broadway Travel
Iantha passes on her thanks for your kind words and assures us that the pleasure was all hers. Happy holiday countdown and thank you for choosing Broadway Travel.
Safely on this occasion the agent wasn’t great.
Safely on this occasion the agent was terrible. I tried to book my holiday through my previous agent however he was busy and passed me through to one of his “trusted” colleges. I done the leg work for the agent, I should have just booked the holiday myself but as a man of my word I promised the agent I would go through him as he booked my previous holiday. The agent in question booked my holiday then called me up with additional charges which could have been avoided. Don’t think I will use Broadway Travel again.
27 July 2026
Reply from Broadway Travel
Good afternoon, and thank you for taking the time to leave your feedback. We appreciate every review as it gives us the opportunity to fully investigate our customers' experiences. We've carefully reviewed your booking, including listening to the call recordings and the detailed discussions surrounding your transfers, room types, bed configurations, luggage, the various holiday options and prices available, and the additional discount that was applied to secure your booking. At the end of the booking, you asked whether your children would be seated with you or if there was a possibility they could be seated separately. Our agent explained that your 14-year-old is classed as an adult by the airline, meaning a seat reservation would be required to guarantee sitting together. However, when attempting to add the seats, the airline confirmed that a seat reservation charge would also apply to your younger child. To help, we offered to refund the charge for your 14-year-old's seat, allowing you the flexibility to arrange seating directly with the airline if you preferred. Unfortunately, you were unhappy with this option and requested a further discount. Regrettably, we were unable to offer an additional discount, as a discounted price had already been agreed and applied during the booking. This was the maximum discount available, regardless of which member of our team handled the booking. We're sorry that you have been left with this impression, as our aim throughout was to provide you with the best value available, explain all available options, and help you find the holiday that best suited your requirements. Many thanks, Broadway Travel.
The booking agent was clear about the…
The booking agent was clear about the details of the booking and was patient when we asked for clarification of certain points. All in all a good experience.
27 July 2026
Reply from Broadway Travel
Thank you Gill, we are so pleased that you were happy with Anthony's service. Happy holiday countdown and thank you for choosing Broadway Travel.
Clear and explicit although a long call
Stella was very explicit and repeated everything to check that spelling of names numbers etc. was correct.
27 July 2026
Reply from Broadway Travel
Thank you Linda, we very much appreciate your 5* review. We appreciate that bookings by phone can take longer than if booked online, given the requirement to verbally check all details and read back required details, however thank you for your patience. Have a wonderful holiday and thank you for booking with Broadway Travel
Amazing
Amazing. Booked with Becky and Erin, both got us the best possible price for a family of 9 travelling. Erin stayed way past the time she should have to complete all of the booking for us and was so patient. Thank you both, will 100% be booking again!
27 July 2026
Unprompted review
Reply from Broadway Travel
Thank you so much, it really was the girls pleasure to assist you and we are thrilled that you were so happy with the level of service received, we will be sure to pass on your thanks! Have a wonderful holiday and we look forward to seeing you again soon - Team Broadway Travel.
Excellent customer service
Kirsty was an absolute dream to book with. Nothing was too much trouble for her at all. Never been on a cruise before she put my mind at ease about everything. Explained everything throughly with me she was amazing. I’m super excited for our holidays now - would recommend Broadway Travel 100%
27 July 2026
Unprompted review
Reply from Broadway Travel
Laura, thank you! Kirsty will be over the moon with your wonderfully kinds words and we agree she is fantastic! We are thrilled that you chose Broadway Travel to book your first cruise and we can guarantee it wont be your last, very addictive! Please remember that we are here to help should you have any further queries and happy cruise countdown!
Reply from Broadway Travel
This is fabulous Pamela, thank you for your 5* review. We are delighted that you were so happy with Anthony's service. Have a wonderful holiday and thank you again - Team Broadway Travel.
Family cruise
I booked a family cruise yesterday with Gemma. She was so helpful and went over everything with me. So happy with the service. Now the countdown is on.
26 July 2026
Unprompted review
Reply from Broadway Travel
Exactly this Elizabeth, the countdown is definitely on! Gemma is a wonderful human and will be thrilled with your feedback. Have a fantastic time onboard and thank you for choosing Broadway Travel.
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