I asked for a quote for our holiday to Egypt and our rep took the time to work out every detail and send it across as soon as she had it done. When I asked her if she could get the price down, she ad... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Found a fair priced holiday through Broadway Travel in Corfu. Once we decided that the hotel and package was suitable the process was very quick and easy to complete. Documents were made available of... See more
Company replied
Ianthe was very friendly and professional. She was also very patient too. We were travelling as a party of 4 and had to keep ending the call to get our friends information and each time she called... See more
Company replied
We always book with your company, never had problems that can't be solved, during co-vid we were one of the last holidays before total lockdown, we still had a fantastic time as BT made sure everythin... See more
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Company details
About Broadway Travel
Written by the company
With 75 years in the business, we have a proud history of providing outstanding holidays. Our experience allows us to secure the best deals to all the top destinations – that means quality holidays at a price that’s right. We are fully ABTA & ATOL protected, so you get total peace of mind when you book your holiday.
Your feedback helps us improve our customer experience and we are delighted to read so many positive reviews. We love reading comments like this: “Easy to book and great prices” (Oct 2025) and this: “Amazing company” (Oct 2025).
Where things fall short, we work extra-hard to put it right – our customers are our priority, and we look closely at our feedback. We pride ourselves on having a friendly and knowledgeable team, are always happy to answer any questions you may have and are always willing to go the extra mile.
We look forward to arranging your next holiday and we’ll do everything we can to ensure you get the break you deserve. Feel free to chat with us online, or pick up the phone and give us a call. Happy holidays!
Contact info
Amber Court, William Armstrong Drive, NE4 7YA, Newcastle Upon Tyne, United Kingdom
- 020 3368 6221
- customersupport@broadwaytravel.com
- broadwaytravel.com
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service and very…
Fantastic service and very accommodating. Natalie is fantastic to deal with. Highly recommend 👌
16 July 2026
Unprompted review
Reply from Broadway Travel
Welcome onboard Colin, your review is wonderful thank you. Natalie is superb and we will ensure that she sees your kind words. Happy cruise countdown - Team Broadway Travel.
Best price by far
Patience to make sure everything was as I wanted and best price by far.
15 July 2026
Reply from Broadway Travel
Thank you Kim, Kirsty will be thrilled with your feedback and please do not hesitate to reach out should you have any further queries. Have a wonderful time onboard - Team Broadway Travel.
Booked holiday with Iantha who was very…
Booked holiday with Iantha who was very helpful and efficient. Have used this company before and service always excellent
16 July 2026
Unprompted review
Reply from Broadway Travel
Welcome back and thank you for choosing Broadway Travel again! We will ensure Iantha sees your kind words and we agree that she is fabulous. Have a wonderful holiday and thank you again from all the team.
Malta booking
Booking was made very clear and easy and Iantha the booking agent was so helpful on completing the booking
15 July 2026
Reply from Broadway Travel
This is exactly what we aim to achieve Robert and it is wonderful to hear that Iantha made your booking experience so easy. Remember that we are here to help if you have any further queries. Happy holiday countdown - Team Broadway Travel.
Reply from Broadway Travel
Welcome onboard Deborah! Chloe will be thrilled with your feedback and thank you for choosing Broadway Travel - happy cruising!
Feel like a Broadway Celeb book with Broadway Travel.
Not a techy person but Kirsty was a great help,patient and able to guide me through it.
Recommended by Heather Morgan and Debbie Buist Mother's of The Bride and Groom.Big high five from this Veteran.
14 July 2026
Reply from Broadway Travel
Stewart, this is wonderful to hear. We appreciate that not everyone is techy as you say, however we are more than happy to help you if required. Kirsty has asked us to pass on her heartfelt thanks for your kind words, and assured us that the pleasure was hers. Please do not hesitate to reach out should you have any further queries and we hope you have the most fabulous time onboard - Team Broadway Travel.
Michael was very polite and thorough…
Michael was very polite and thorough and checked all details were correct and I had understood all the information correctly
Good job Michael
15 July 2026
Unprompted review
Reply from Broadway Travel
Thank you Janet, we agree that Michael is a fabulous human and we are so grateful for your 5* review. Please remember that we are here to help if you have any further queries and we all hope you have a wonderful holiday - Team Broadway Travel.
Easy website
Easy website, very easy to follow and use. Prices lower than other companies. Nothing to complain about so far. Hopefully it stays that way.
13 July 2026
Reply from Broadway Travel
Thank you for taking the time to leave your review, we are delighted that you found our website easy to use, however please remember that we are here to help should you have any queries. Happy holiday countdown - Team Broadway Travel.
Easy and straightforward to book and…
Easy and straightforward to book and nice to have a number to contact should we need it.
13 July 2026
Reply from Broadway Travel
Anita, many thanks. Your review is very much appreciated - have a wonderful holiday - Team Broadway Travel.
Evie and Nicola
Evie and Nicola booked our cruise and the experience was so easy, they were both really friendly and would definitely recommend!
14 July 2026
Unprompted review
Reply from Broadway Travel
Lucy, thank you so much, we agree that the girls are fabulous! Have a wonderful time onboard - Team Broadway Travel.
Reply from Broadway Travel
Thank you John, we really appreciate your review and agree that Tina is wonderful. Happy holiday countdown and don't forget that we are here to help should you have any further queries - Team Broadway Travel.
Reply from Broadway Travel
Thank you Aksana, we really appreciate your wonderful feedback. Have a fabulous holiday - Team Broadway Travel.
Broadway travel is the way to go
I honestly can’t recommend Broadway Travel highly enough! They are always my first choice when booking a holiday, they consistently find the best deals. The customer service is absolutely exceptional – everyone is so friendly, knowledgeable and genuinely goes above and beyond to make the whole process effortless.
From finding the perfect holiday to taking care of every detail, they make everything so easy and completely stress-free. I’ve booked with them several times and have never been disappointed. If you’re looking for fantastic value and outstanding service, Broadway Travel is the place to go!
2 July 2026
Reply from Broadway Travel
Thank you so much for your wonderful review and for your continued trust in Broadway Travel.
We're absolutely delighted to hear that we're your first choice when it comes to booking a holiday. Knowing that you've returned to us time and again, and that we've consistently been able to find great-value holidays for you, means a great deal to the entire team.
Your comments about our customer service are especially appreciated. We pride ourselves on delivering a friendly, knowledgeable and personal service, and it's fantastic to know that our team has helped make every stage of the booking process smooth, simple and stress-free.
Thank you for your loyalty and for recommending us so highly. We look forward to helping you plan many more memorable holidays in the years to come.
Impressed
I was frustrated with all the major holiday websites and started an online chat with Iantha (recognised the company name through Travelzoo) - I got frustrated too and she took the initiative to call me. She went through everything super patiently and efficiently and we have just had an amazing week in Crete. Will definitely be coming back to you guys!
3 July 2026
Unprompted review
Reply from Broadway Travel
Thank you for sharing your experience with us.
We're delighted to hear that Iantha was able to turn your holiday search around after your frustrations with other travel websites. Taking the time to pick up the phone, understand exactly what our customers are looking for and provide personalised support is what great customer service is all about.
It's wonderful to know that Iantha's patience and dedication helped you find the perfect holiday, and even better to hear that you went on to enjoy an amazing week in Crete.
We'll be sure to pass your lovely comments on to Iantha – she'll be thrilled to know she made such a positive difference to your booking experience.
Thank you for choosing Broadway Travel.
Very helpful answered all my queries…
Very helpful answered all my queries and, very accommodating with me as I'm not good at technical things and really made things easy for me
11 July 2026
Reply from Broadway Travel
Thank you for your lovely review.
We're delighted to hear that our team was able to answer all of your questions and make the booking process feel simple and straightforward. We understand that technology isn't everyone's favourite thing, so it's wonderful to know that you felt supported every step of the way.
Helping our customers feel comfortable and confident when booking their holiday is incredibly important to us, and we're so pleased we could make things easier for you.
Great customer service.verry…
Great customer service.verry helpful.Used broadway many times.
4 July 2026
Reply from Broadway Travel
Thank you for your fantastic review!
We're so happy to hear that you've received great service from our team and that you continue to choose Broadway Travel time and time again. There's no better compliment than the loyalty of our returning customers, and we'd like to thank you for your continued support over the years.
Knowing that you've had positive experiences with us on multiple occasions means a great deal to the whole team.
Thank you for your loyalty and trust in Broadway Travel. We can't wait to help you book your next amazing holiday!
Very easy booking procedure
Very easy booking procedure. Clear and straightforward. Amazing value for money. Would use again!
11 July 2026
Reply from Broadway Travel
Thank you so much. We're delighted to hear that you found our booking process easy, clear and straightforward from start to finish. It's even better to know that you felt you received great value for money – that's exactly what we strive to deliver.
Reply from Broadway Travel
Thank you for your kind review.
We're so pleased to hear that Fred was friendly, professional and able to help with your booking. We'll make sure your lovely feedback is passed on to him.
Thank you for choosing Broadway Travel, and we hope you have a fantastic holiday! 😊
Cruise holiday
Ayesha the girl that organised our cruise package could not do enough for us was friendly and helpful
9 July 2026
Reply from Broadway Travel
Thanks so much. We're delighted to hear that Ayesha provided such friendly and helpful service while arranging your cruise package. Going the extra mile for our customers is what we strive for, so it's wonderful to know she made the booking process a positive experience.
We'll be sure to pass on your kind words to Ayesha.
Thank you for choosing Broadway Travel.
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