Britline service was excellent and they helped make our life so much easier in France. We loved how you could talk to a human being, and wait time was always short. Believe it or not English Banks cou... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have banked with Britline for 6 years,since coming to France. They have always been fantastic. Helpful, knowledgeable and truly decent people to converse with. There’s no speaking to automated syste... See more
Company replied
We had just been scammed at the same time as funds from out Britline account were due to transfer to the Notary for our house purchase. Everyone we contacted, including at 3am to lock down the account... See more
Company replied
A very helpful lady called Diane was incredibly patient on a number of occasions trying to sort out problems I had created on my CA app on my phone. With great respect to my slowness, she successfull... See more
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Company details
Written by the company
Britline, a branch of Credit Agricole Normandie, which provides an English speaking French Banking service to clients resident in France, the UK and Ireland. Open your new french bank account without the need to come to France. 24 hour on-line banking....
Contact info
15, esplanade Brillaud-de-Laujardière , 14050, Caen, France
- +33 (0)2 31 55 67 89
- contact@britline.com
- britline.com
4.6
Excellent
270 reviews
Replied to 77% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Priceless
I cannot praise my advisors highly enough. They explain things clearly, are always prompt in their responses, and are approachable and friendly. Nothing has been too much trouble: truly priceless customer care.
At this most stressful time (I've never bought a house before, and doing it in France is challenging) I know I can rely on B and S to support me.
10 June 2025
Unprompted review
Reply from Britline
Hello SJE,
Thank you for your wonderful feedback!
It's great to know that the support from our team has made your experience of buying a house in France less stressful.
We appreciate your trust in us and are here to support you every step of the way.
The CA Britline Team
Superb service for more than 20 years
Superb service for more than 20 years, and the banking app is ideal, particularly with the new real time balance function. Frances and the team should be congratulated for excellent customer service.
10 June 2025
Unprompted review
Reply from Britline
Hello John Hall,
Thank you for your kind words.
We're thrilled to hear that our service has met your expectations over the last 20 years and that the real-time balance function as part of the Ma Banque app is ideal.
We all remain available to answer any questions you may have regarding your account moving forwards.
The CA Britline Team
3rd rate banking
Can't give a 0 star!
Unresponsive and lacks initiative - v basic banking service as a previous reviewer noted. Churlish support with no insight into minimum expectations. Practically? I unnecessarily lost out on hundreds of euro's due to the lack of basic support. AND they have the temerity to charge more than other banks!! Another review is due shortly-easy to put your money in but v tricky and costly to get it out!!
2 June 2025
Unprompted review
Reply from Britline
Hello Selous,
Thank you for taking the time to share your feedback with us, and we note the modification to your initial review that has been made regarding removing funds from your account.
We are sorry to hear that we have been unable to meet your expectations. Your comments are important to us, and we take them seriously.
To better assist you and address your concerns, could you please provide us with your account details or contact information by email to contact@britline.com (marked for the attention of Annamarie)?
This will allow us to investigate the issues you have raised and respond properly.
We look forward to hearing back from you soon.
Annamarie from the CA Britline Team
I have been with crédit agricole…
I have been with crédit agricole britline for more than 12 years.
Always helpful, from opening bank account in France. Moving from uk. I have received continuous support and always helpful. I cannot recommend more highly and I do to british clients who would like to own a property here, either as a second home or permanent move.
Thank-you britline for all your help and support.
26 May 2025
Unprompted review
Reply from Britline
Hello Jill Wilson,
Thank you so much for your loyalty and for sharing your positive experience with Crédit Agricole Britline. We are thrilled to hear that our team has been able to support you throughout these 12 years.
Your recommendation to other British clients means a lot to us and encourages us to continue providing excellent service.
Should you have any further queries or require assistance in the future, please do not hesitate to contact us.
The CA Britline Team
'Brit'line banking!
'Brit'line banking - what a joke - if the name is representative of assisting "Brits" then a lot more effort is required to help us Brits who bank with you.
My family's experience with Britline has been 7 years of ignored emails for assistance with our various Banking issues, generated because of the Britline Online app, which is of no help whatsoever, being it is populated in French with no option to translate to English.
Our experience has been stressful and frustrating, they send an email chasing up for info, we reply, then they ignore our email, and chase us up again. Come on Britline Agents, check your inbox before firing off another email!
26 May 2025
Unprompted review
Reply from Britline
Hello Christine Davis,
Thank you for sharing your experience.
We are sorry for the frustration and inconvenience you and your family have faced.
Your feedback is important to us, and we are committed to improving our services.
Britline offers an Englsih speaking service. The Credit Agricole online banking facility is in French as are parts of the Ma Banque app, and so in order to assist our clients with the day to day running of their account, lots of 'how to' information is available via the Help & Resources our website.
An investigation is ongoing into the email experience you have received and we will contact you directly to discuss further.
Annamarie from the CA Britline Team
E-mail inquiries were pointless
Making inquiries by e-mail was a disaster, it took over a month for them to reply whether any local CA branches in my area would support Britline. And then, the reply was a form letter pointing me to the CA website for information. I would not recommend them.
2 January 2025
Unprompted review
Reply from Britline
Hello Gee,
Thank you for your feedback.
We are sorry for the delay in responding to your inquiry and for the inconvenience it caused.
Your experience on this occasion does not reflect the level of service we strive to provide.
If you would like to expand on your experience, please feel free to contact me directly (contact@britline.com marked for the attention of Annamarie).
This will allow us to investigate the issues you have raised and respond properly.
Annamarie from the CA Britline Team
CA Britline Banking experience
CA Britline, Banking revue, our experience was very positive and in particular the member of staff Clym was exceptionally helpful and knowledgeable , if there was a problem or difficulty he looked for another method to resolve our enquiry, Clym certainly is an asset to both CA Britline and the Banking Sector.
20 May 2025
Unprompted review
Reply from Britline
Hello David,
Thank you for your feedback!
We're delighted to hear that you had a very positive experience with CA Britline, and particularly to see that Clym's knowledge and problem-solving skills made a difference.
We appreciate your kind words and will ensure that they are passed on.
The CA Britline Team
I contacted Britline for assistance in moving money to my UK bank
I was confused by the procedure but was really helped by Sophie. She guided me throughout the whole procedure, very politely and she really went to great lengths to ensure I was satisfied. I am very grateful for her help.
13 May 2025
Unprompted review
Reply from Britline
Hello Mavis Payne,
Thank you for sharing your experience! We're glad to hear that Sophie was able to guide you through the transfer procedure so effectively.
Your positive feedback means a lot to us, and we'll be sure to pass on your kind words.
The CA Britline Team
Crucial advice
Getting through to my personal adviser has always ( 20+ years) been easy and rapid. I was given as much time as I needed to explain my predicament and given prompt and appropriate advice. In my experience s Britline staff are courteous, cheerful, patient and highly professional.
6 May 2025
Unprompted review
Reply from Britline
Hello Dorothy Auton,
Thank you for your kind review!
Maintaining longstanding contact and a professional service to our clients is very important to us, so we're delighted to hear that you've had such a positive experience with your personal adviser over the past 20 years.
We remain available to answer any questions you have moving forwards.
The CA Britline Team
Service Excellence
The Britline service from Credit Agricole is excellent. The App works well but when it's really necessary to speak to a human being the team there are always quick to respond, helpful and polite. If only all banks were the same
3 May 2025
Unprompted review
Reply from Britline
Hello Ian E,
Thank you for your positive feedback!
We're pleased to hear that you find our service excellent and our team responsive and helpful.
Your kind words about our app and customer service are greatly appreciated.
We look forward to speaking with you again soon.
The CA Britline TEam
Help above and beyond
Having bought a property in France, we chose Britline to provide our requirements for banking, this they have done to our complete satisfaction. Over and above this they have helped us on more than one occasion with other issues. The last few have been dealt with by Clym, who has been wonderful at explaining things that we don't understand in a way that makes it very clear and less frightening!
His life experience of living on the continent means he knows the system and can explain it to you. We can't recommend Clym and Britline highly enough
2 May 2025
Unprompted review
Reply from Britline
Hello Pete Sharp,
Thank you for your wonderful review!
We're delighted to hear that Britline has met all your banking needs and that Clym has been able to assist you so effectively.
Your recommendation means a lot to us, and we'll be sure to pass on your kind words.
We look forward to speaking with you again soon.
The CA Britline Team
5 Stars
I called Britline with a query and Clym took me through the process I needed to follow carefully and patiently. He also gave me valuable advice on managing future transactions. Thank you for your support Clym
28 April 2025
Unprompted review
Reply from Britline
Hello Brenda,
Thank you for taking the time to share your positive experience with Britline.
We strive to offer exceptional service and support to all our customers, and it is rewarding to know that Clym has met your expectations.
Should you have any further queries or require assistance in the future, please do not hesitate to contact us.
The CA Britline Team
Don't waste your time
If all you want to do is write your check and pay bills they are just about up to it but beyond that their service is utterly shambolic. Days to respond to emails, so-called customer service agents with absolutely no value add whatsoever and for goodness sake if you ever do get an account don't even think about trying to transfer it to another branch. Chaotic and shambolic from start to finish. There are significantly better French banks out there.
11 April 2025
Unprompted review
Reply from Britline
Hello Paul,
Thank you for taking the time to share your feedback with us.
We apologise for the inconvenience and frustration you have experienced with our services. Your comments are important to us, and we take them seriously.
To better assist you and address your concerns, could you please provide us with your account details or contact information by email to contact@britline.com (marked for the attention of Annamarie)?
This will allow us to investigate the issues you have raised and respond properly.
Annamarie from the CA Britline Team
As I close my account with Britline…
As I close my account with Britline after almost thirty years having sold my property in Britany and the account being dormant now I write to congratulate and thank all the team at Britline for such a professional service over many years making banking simple, efficient and safe in France.
1 April 2025
Unprompted review
Reply from Britline
Hello Mr Beirne,
Gosh ... 30 years is a long time indeed!
Thank you for leaving these kind words about your experience with our service. It is very much appreciated.
Wishing you the very best for the future.
The CA Britline Team
Excellent service from Clym who helped…
Excellent service from Clym who helped us set up a Carte Virtuelle having lost our bank card.
8 April 2025
Unprompted review
Reply from Britline
Hello Michelle Hinton,
It's great to hear that Clym was able to help following the loss of your card. Our virtual card is a great solution in this type of situation, enabling you to continue making payments whilst a replacement card is ordered.
Don't hesitate to contact us if you have any queries regarding your account moving forwards.
Tha CA Britline Team
A great bank
Today I closed my CA Britline account after 14 years following the death of my husband and the sale of our French property. Clym Cunnington was sympathetic, helpful and practical. I have found CA Britline and all of their staff over the years to be equally helpful. A great bank.
10 April 2025
Unprompted review
Reply from Britline
Hello Carolyn R.W.
Thank you for taking the time to share your experience of working with us over the last 14 years. We are very proud that you chose us to work with as part of your French adventure and wish you all the very best for the future.
The CA Britline Team
Stolen card
In an emergency when my wallet was stolen, Clym provided exceptional and calm help. He took me through every step of the way to cancel the bankcard and set up a temporary card. Thank you Clym for your support
9 April 2025
Unprompted review
Reply from Britline
Hello Isobel Chapman,
Thank you for taking the time to share your experience.
We hope that you are OK after such an unpleasant experience. Ensuring our customers feel supported and that their accounts are safe, especially in stressful situations, is our top priority so it is great to hear that the service provided by Clym met your expecttaions.
We will make sure to pass on your kind words.
Thank you once again for your feedback and we remain available for any other queries regarding your account moving forwards.
The CA Britline Team
Excellent service from Rachel
Rachel has been my point of contact to open an account in my parents name. We are transferring their account form Société General owing to increased charges for a non resident account. The online account form was a little tricky but Rachel made it all very simple and we are now at the final stages and are waiting for a telephone call next week to finish opening the account. We will be transferring everything form société General. We couldn’t have done this without Rachel, she was excellent so thank you very much.
8 April 2025
Unprompted review
Reply from Britline
Hello Susan McCord,
Thank you for taking the time to share your positive experience.
We are delighted to hear that Rachel was able to assist you effectively in opening an account for your parents.
Your kind words and appreciation mean a lot to us, and we will make sure to pass on your compliments to Rachel.
If you have any further questions or need additional assistance, please do not hesitate to make contact.
The CA Britline Team
Enquiry resolved via email
Once I was referred via email to Pascale to support a long ongoing enquiry I had, the matter was resolved quickly and easily. I was very grateful for Pascale's help.
24 March 2025
Unprompted review
Reply from Britline
Hello Gail,
Thank you for sharing your positive experience with us. We are pleased to hear that Pascale was able to resolve your enquiry quickly and efficiently.
Your gratitude is greatly appreciated, and we will ensure that Pascale receives your kind words.
If you need any further assistance, please do not hesitate to contact us.
The CA Britline Team
Sophie was great -going the extra mile…
Sophie was great -going the extra mile to complete my transaction. Cannot praise her enough. Very knowledgeable and made the whole process easy
4 April 2025
Unprompted review
Reply from Britline
Hello Gerry Sherriff,
Thank you for your wonderful feedback. We are delighted to hear that Sophie went the extra mile to complete your transaction and made the process easy for you.
Your praise and recognition of her knowledge and effort mean a lot and we will be sure to pass on your compliments to Sophie.
Don't hesitate to contact us if you have any further queries regarding your account.
The CA Britline Team
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