Britishhomesdirect Reviews 

19,030
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 18,187 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, finding them beautiful, brilliant, and easy to install. Many highlight the affordable and competitive pricing, often noting that the value is superior to other companies. People also appreciate the straightforward ordering process and the efficient delivery service, which frequently includes helpful drivers, clear communication, and tracking updates. However, some people mentioned experiencing delays with their deliveries, sometimes waiting a few weeks for items to arrive. A few customers also received damaged items or found that their orders were incorrect or had missing parts. Additionally, some reviewers were not happy with the communication regarding delivery updates, finding it difficult to get information or resolve issues.

What people talk about most

Delivery service

People report positive experiences with delivery service, often praising the speed and efficiency of... See more

Product

Customers consistently note positive experiences with product quality and value, often describing items as... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the panels as beautiful, sturdy, and... See more

Order

Customers had ambiguous experiences with order, with many finding the ordering process easy and... See more

Price

Reviewers mention positive feedback about price, consistently finding products to be of great value and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The panels that arrived are currently looking excellent! Yet to weather them, but really happy with how they look and feel for the price I paid for them. They kindly changed the delivery date when I... See more

Company replied

Rated 5 out of 5 stars

Ordered the premium wall panels in concrete colour & they are absolutely beautiful. Makes the living room feel warm without making it dark. We have panelled just the wall behind the tv & it’s made... See more

Company replied

Rated 5 out of 5 stars

Just had 12 240x60 dark grey slat panels delivered, nicely packaged in 4’s. Friendly driver but the packages are heavy so had to help him carry them into the house. Thankfully he could park right outs... See more

Company replied

Rated 5 out of 5 stars

It was really easy to find what we wanted on the website and place our order. We were a bit sceptical due to the acoustic panels being a lot cheaper than anywhere else but thought we would take a cha... See more

Company replied




Contact info

4.3

Excellent

TrustScore 4.5 out of 5

19K reviews

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4.3

All reviews

(19,030)

18,581 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality

Good quality, Good packaging, Accurate delivery time

5 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Ollie,

Thank you for your review. We’re pleased to hear you were happy with the quality, packaging, and delivery service.

Kind regards,
British Homes Direct

Rated 1 out of 5 stars

Do not buy

Do not buy from these I’ve ordered panels are disgusting quality, lighting strips for panels do not fit the slats

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Product and Great Company

Delivered on time, great quality product, fitted it myself and was extremely easy.

Highly recommend and will be using again

4 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Tyler,

Thank you for your fantastic feedback. We’re delighted to hear you found the product high quality and easy to install yourself.

We appreciate your recommendation and look forward to helping you again in the future.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Order was pretty easy to order

Order was pretty easy to order, got confirmation off the order within minutes, and delivery details in 24h, received it today all looking good, delivery was @6-30am 😴😂

5 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Mr Martin,

Thank you for your review. We’re pleased to hear your ordering process was smooth and that you received your confirmation and delivery updates quickly.

We hope you enjoy your new panels (even with the early 6:30am delivery wake-up call! 😊).

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Very good service

Very good service, easy trackable delivery

5 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Rob,

Thank you for your feedback. We’re glad to hear you found our service helpful and appreciated the trackable delivery updates.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Great prices and quality with a swift…

Great prices and quality with a swift delivery service

Woukd definitely recommend

7 July 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi David,

Thank you for your review. We’re delighted to hear you’re happy with our prices, product quality, and delivery service. We appreciate your recommendation.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Quality

Quality is good especially for the prices compared to other places charging a fortune for the same quality.

5 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Jaki,

Thank you for your feedback. We’re pleased to hear you found the quality excellent for the price and that you felt you received great value compared to other options available.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Confirmed delivery date well in…

Confirmed delivery date well in advance,

Driver called to confirm he was onsite. Smooth purchase

5 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Martyn,

Thank you for your review. We’re pleased to hear your delivery was confirmed in advance and that the process was smooth from start to finish.

Kind regards,
British Homes Direct

Rated 3 out of 5 stars

Not happy with delivery times

Not happy with delivery times . On ordering it said delivery within 3 to 7 days . We ordered the product on the 31st July and had to wait until the 4th August to be given a delivery date which is now the 13th August . Would not have ordered knowing this.

4 August 2026
Rated 5 out of 5 stars

We've used British homes direct twice…

We've used British homes direct twice now and both times have been positive. The wall panels are good quality and look great once up. I would definitely recommend to others.

5 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Kelly,

Thank you for your continued support and for choosing British Homes Direct twice. We’re delighted to hear you’re happy with the quality and appearance of your wall panels.

We truly appreciate your recommendation.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. We made a mistake with order but after a phone call we were able to change the panels.
This is the second lots of panels purchased and i am very pleased with the quality both internal and external panels. Would recommend this company,

24 July 2026
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Mr & Mrs Royle,

Thank you for your fantastic feedback and continued support. We’re pleased to hear our team was able to help correct your order and that you’re happy with the quality of both your internal and external panels.

We really appreciate your recommendation.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

i ordered last week and they gave me a…

i ordered last week and they gave me a delivery date for my panels could not recommend this company enough they was amazing to buy from no problems whatsoever thanks

5 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Paul,

Thank you for your lovely review. We’re delighted to hear your ordering experience was smooth and that your delivery arrangements went exactly as expected.

We appreciate your kind words and support.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Excellent Quality

Excellent Quality, first class customer service, tracking was great and Gerome, who delivered my product was very polite and extremely helpful. Would highly recommend.

5 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Darren,

Thank you for your excellent review. We’re delighted to hear you were happy with the product quality, customer service, tracking updates, and the help provided by Gerome during delivery.

We truly appreciate your recommendation.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Great product at a great price

Great product at a great price. Smooth delivery would order again

4 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Poole,

Thank you for your feedback. We’re pleased to hear you’re happy with the quality, price, and delivery experience. We appreciate your support and look forward to helping you again.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Fantastic company to deal with

Fantastic company to deal with . Very easy to order online. I also had to contact them about my delivery as I would be out . There was no problem the delivery driver rang me 30 mins before delivery. The driver was so helpful and not allowing my daughter to carry everything. I have another project in my house and I will definitely be using british homes direct ....

5 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi,

Thank you for your fantastic review. We’re delighted to hear your ordering experience was easy and that our team could help arrange your delivery around your availability.

It’s great to know our delivery driver provided helpful service and took care when bringing your panels in.

We look forward to helping you with your next project.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Panels delivered on time

Panels delivered on time, not fitted yet but packaged well and quality of the product looks brilliant

5 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Duncan,

Thank you for your review. We’re pleased to hear your panels arrived on time, were well packaged, and that you’re happy with the quality so far.

We hope you enjoy your finished project.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Fantastic experience

So easy to order. Communication regarding delivery was excellent. I was able go track my delivery in real time and the delivery guys were so helpful. Quality of the products are second to none

4 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Paul,

Thank you for your fantastic feedback. We’re delighted to hear you found ordering easy, appreciated the delivery communication and tracking, and received helpful service from our delivery team.

We truly appreciate your kind words about our products.

Kind regards,
British Homes Direct

Rated 5 out of 5 stars

Easy delivery and came on time

Easy delivery and came on time, panels look as described

5 August 2026
Unprompted review
Britishhomesdirect logo

Reply from Britishhomesdirect

Hi Tasha,

Thank you for your review. We’re pleased to hear your delivery arrived on time and that the panels matched your expectations.

Kind regards,
British Homes Direct

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