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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and the staff for their knowledge and professionalism, making the tax preparation process much easier. Many people appreciate the user-friendly online portal and the clear guidance provided, especially for those with complex tax situations or living abroad. However, some customers were not happy with the responsiveness and communication, noting slow replies or a perceived lack of personalized support. A few people also mentioned issues with a new questionnaire format, finding it confusing and generic, and some felt that the service this year did not align with their expectations or previous positive experiences.

What people talk about most

Service

Consumers find service to be positive. Many customers praise the professionalism, efficiency, and helpfulness... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, efficiency, and... See more

Response time

Customers consistently note ambiguous experiences with response time. Many reviewers praise the promptness... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the helpfulness and... See more

User experience

People report positive experiences with user experience. Many customers find the online portal and client... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brighttax was able to clean up a multiyear snarl of mistakes from other tax firms that had compounded across 1 US and 2 european companies as well as personal taxes. Their client portal software is a... See more

Company replied

Rated 5 out of 5 stars

Great service and knowledgeable staff. They understand the challenges of living abroad and filing US taxes and are able to provide excellent guidance. Their online portal is very easy to use and inspi... See more

Company replied

Rated 5 out of 5 stars

Bright!Tax did a wonderful job on my taxes. Instructions were clear from the beginning to the end. My Bright!Tax contact always quickly responded to my questions and made the process painless.

Company replied

Rated 5 out of 5 stars

Our Bright!Tax preparer is responsive, knowledgeable and confident. He makes us feel like we are in expert hands and we hope he continues to work for Bright!Tax so we can continue working with him wel... See more

Company replied


Company details

  1. Tax Preparation Service
  2. Accounting Firm
  3. Certified Public Accountant
  4. Tax Advisor
  5. Tax Consultant
  6. Tax Preparation

About Bright!Tax

Written by the company

At Bright!Tax, we focus exclusively on US expat tax – it's all we do.

Our team works one-on-one with you to address your unique needs. So whether you're filing, amending, or catching up on taxes, you're able to connect with a CPA (on day one!) to ask questions & outline a plan that will guarantee your best filing outcomes.

Bright!Tax is loved by Americans living in every country worldwide. Why? We're expats ourselves, so our expertise goes beyond taxes - it's personal. We intimately understand the complications, complexities, and confusion of the US tax system while living abroad. It's become our mission to leave you feeling confident and stress-free, year-over-year.

Don't just survive tax season - thrive. Receive your maximum possible refund, or we'll make up the difference, guaranteed.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

707 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great choice when you have a Global Income

BrightTax is very detail oriented and I started using their services when I was an expat. I have moved back to the US and continue to use their services.

The BrightTax team is very prompt and organized in their dealings. They also plan things really well and I am impressed so far.

I feel they are a bit expensive but still reasonable given the complexity of what they have to do!

1 August 2024
Unprompted review
Rated 5 out of 5 stars

So easy

So easy. Before BrightTax we were using a local Australian tax specialist who charged 10x the BrightTax fee to provide assistance with US taxes. BrightTax provides clear informative support for a very reasonable fee. We've been using them to file US taxes on time with no issues since 2019

1 October 2024
Unprompted review
Rated 5 out of 5 stars

This is my fourth year using BrightTax

This is my fourth year using BrightTax. A fraction of the price of the European experts I was using. Everyone who's worked with me at BTax has been organized and professional, while at the same time friendly and helpful. I'm a proper procrastinator, but they're always calm and reassuring. They have had no problem working with my Spanish tax advisor, which has made the process easier every year. I'm already scheduled for next year.

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Reassuring & Efficient

They are great, very patient and responsive. I've tried many accountants during my years as an expat and I've finally found a group that I will come back to and work with in the coming years confidently.

1 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and support!

Excellent service and support. The team responds immediately to your inquiries, making filing your US taxes an enjoyable, no-stress experience! Their platform is easy to use, and you can easily view and download your previous year's documents and upload new ones. Pricing is straightforward and fair. I highly recommend BrightTax!

15 October 2024
Unprompted review
Rated 5 out of 5 stars

The best I’ve encountered by far

I’ve used Bright!Tax for my annual US tax return filing for two years now. I will happily return next year. At a much more affordable price than my previous CPAs, their kind, professional service and smooth processes make filing considerably easier. Their streamlined software platform for input of all relevant data, which is saved year to year, is the best I’ve encountered by far.

8 October 2024
Unprompted review
Rated 5 out of 5 stars

have always had a great service from them

Have been using Bright!Tax services to file annual tax returns since they helped guide me back into compliance with the IRS streamline process. Have always found them to be professional, on time, and capable.

7 October 2024
Unprompted review
Rated 5 out of 5 stars

Great service with competitive prices

I did a streamlined process with Bright!Tax and couldn't be happier with the help I received along the way. The process was lengthy but I always felt supported and would recommend them to anyone around me.

3 October 2024
Unprompted review
Rated 5 out of 5 stars

They have simplified the process

They have simplified the process. Everything is done online (unless you miss the last deadline, but we made it) and it is easy to do through all the paperwork. Just one foot in front of the other and it is easy to get through it all. This is my 3rd or 4th year with them. They are also very helpful in answering questions, I have had. The correspondence is done in a very timely manner.

29 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent work, good rates

The guys at Bright!Tax do great work with all kinds of international tax. Their rates are extremely fair, and the quality of the work is very high. Doing 5471s for a couple international businesses was becoming completely unaffordable with a big city accounting firm. Bright!Tax makes it affordable.

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Timely Processing of Taxes by Professional Team

The team at Bright!Tax has worked closely with me with me to correct past issues with my taxes and supported me in dealing with IRS.
The documents from the country I worked are always late in getting to me, yet Bright!Tax is able to process my return quickly upon receipt of documents to meet deadlines.
Lastly, there has been continuity in the Bright!Tax team handling my account and communication and proper introduction when changes to the team occur.

23 September 2024
Unprompted review

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