Bright Swimwear Reviews 

2,670
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 292 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, kindness, and quick responses. Many people appreciate the high quality of the swimwear, noting durable materials and attractive designs. Reviewers frequently mention easy exchange processes and the company's willingness to ensure satisfaction, often allowing customers to keep original items. However, some customers noted that sizing can run small, often requiring exchanges. A few other people also felt that customer service responses were occasionally slow or unhelpful, especially regarding order delays or the company's strict no-refund policy, which some found unclear before purchase.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the beautiful quality of the... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, efficiency, and... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the beautiful, high-quality... See more

Order

Customers had ambiguous experiences with order, with many expressing satisfaction with quick shipping and... See more

Staff

People report positive experiences with staff, highlighting their kindness, helpfulness, and generosity in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service replied promptly when I reached out about an exchange. They sent me the new piece no questions asked and let me keep the current piece due to a change in their return policies! I... See more

Company replied

Rated 5 out of 5 stars

Very happy with my experience! The bikinis I originally ordered were a little too small, but they were beautiful. The exchange process was quick and easy, and everything was resolved in less than tw... See more

Company replied

Rated 5 out of 5 stars

Their customer service is so good. They responded so fast when I reached out regarding a size exchange, and were so kind and generous throughout the process. The bikini itself is so cute and feels dur... See more

Company replied

Rated 5 out of 5 stars

Very helpful and quick customer service. I am a first time buyer, and I have issues sometimes with sizing because I have a larger chest. While one style worked for me that I purchased, another one did... See more


Company details

  1. Swimwear Store
  2. Clothing Store

Written by the company

Bright has been spreading summer around the world since 2017 with its swimwear and bright, colorful, and summer-infused designs. With over 250,000 bikinis sold every year in over 100 countries, Bright has become synonymous with swimwear, cementing itself as a must-have for beach-goers and trendsetters a-like.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(2,670)

304 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! My exchange process was incredibly smooth and fast.
I was genuinely impressed by how accommodating they were. Beautiful swimwear and an even better customer service.

8 June 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Maria,

We always strive to provide our customers with high-quality products and service, and we're so happy to hear about your positive experience. If you need anything else, please just let our team know!

Elsa x

Rated 5 out of 5 stars

Great customer service!

8 June 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Aly,

Thank you for taking the time to leave a review. Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

I’m extremely satisfied with Bright…

I’m extremely satisfied with Bright Swimwear. The team was kind, flexible, and handled my exchange flawlessly. Their excellent customer service and thoughtful gesture impressed me, I’ll happily recommend them to all my friends.

8 June 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Joana,

Thank you for taking the time to leave a review. Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Bright Puts Customers First

Bright Swimwear makes such fun, cute, and great quality suits, but what really sets them apart is their custom service. They truly put the customer first and resolve claims in both a quick and beneficial manner.

8 June 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Ciara,

Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service! Note they are Mon-Fri only, but they were helpful and even let me keep my requested exchange items for free and sent me what I requested at no charge!

8 June 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Madelyn,

Thank you for your kind words and feedback! Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Customer service is excellent

Customer service is excellent, when my product was delivered to a different address, I raised a complaint and they immediately made arrangements and resolved the issue without any hassle and made me comfortable. I truly trust this brand, their team. Talking about the product, it finally arrived on time today it is the best product ever with great prints, I ordered a small size and it fits me perfectly. I can't wait to wear it for my vacation, will definitely order again from the amazing brand Bright Swimwear.

7 June 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Nilina,

Thank you for your kind words and feedback! Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Great Swimsuits and Excellent Customer Service

I ordered several swimsuits from Bright Swimwear, including the Melody Top and Bottom in Barbados, the Melody Top and Bottom in Flashdance Neon, and the Eclipse Capri Top with the matching Capri Bottom. Overall, I’ve had a very positive experience and would definitely order from them again.

For reference, I’m 120 pounds and wear a 34D. The Melody Tops ran much smaller than I expected. I originally ordered a Medium, and it was too small. I reached out to customer service, and they were very helpful in recommending a better size. I exchanged it for an Extra Large, and the fit was perfect. The matching Melody Bottoms in a Small were true to size.

I also purchased the Eclipse Capri Top in a Medium and the matching Capri Bottoms in a Small. Both fit true to size. I was initially concerned because the Capri Top doesn’t have a fully adjustable back strap, but it fit much better than I expected. The hook closure has three adjustment settings, which helps fine-tune the fit. The only issue I noticed is that the back band rides up slightly on me because I’m fuller busted, but it’s not enough to affect comfort or keep me from wearing it.

The swimsuits are very flattering once you find the right size. The material is thinner than some swimwear brands, but it isn’t see-through and feels comfortable to wear. The colors are vibrant and look great in person. One thing to note is that the tops do not include padding, so if you prefer additional coverage, you may want to wear adhesive covers.

I did receive one Melody Top with a damaged stitch. I contacted customer service, and while responses occasionally took a little time, they always responded within a reasonable timeframe and were professional and helpful throughout the process. They assisted with both the exchange and replacement and made everything easy to resolve. Shipping was also fast.

What stood out most to me was the customer service. They helped me determine the correct size for the Melody Top, addressed the damaged item, and made sure my concerns were taken care of. It’s refreshing to deal with a company that stands behind its products and works with customers to make things right.

Overall, I’m very happy with my purchases, and the combination of flattering swimsuits, fast shipping, and excellent customer service would make me comfortable ordering from Bright Swimwear again.

21 May 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi GF,

We appreciate the time you took to share this review. We always strive to provide our customers with high-quality products and service, and we're so happy to hear about your positive experience. If you need anything else, please just let our team know! x

Elsa x

Rated 1 out of 5 stars

Trash

Trash. I have sent so many emails trying to send my order back because it RUNS SMALL, and have gotten zero response. Can't even get a refund let alone exchange. Trash. Don't order

22 May 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi KO,

We're sorry to hear about this incident as our team strives to provide high quality service and respond to all inquiries within 48 business hours. We've tried to request further details from you via TrustPilot so we could look into your case but have not received any response or information. If you could please provide us with the details of your order or resend an email in your existing thread, we would be happy to look into your case as soon as possible and resolve this with you!

Elsa x

Rated 5 out of 5 stars

Very fast response

Very fast response, clear and very helpful

2 June 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Rosie,

Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

BEST CUSTOMER SERVICE EVER

Honestly this is the best customer service I have ever had from any company… it was COMPLETELY my fault ordering the wrong bikini bottom and they are fully sending me the bottoms I wanted and are giving me the ones I accidentally ordered for free. Not to mention, they did the whole ordering process for me, I didn’t have to lift a finger exchanging the product!! I absolutely love bright swimwear, I got a swimsuit last year from them and I have to force myself not to wear it every single day becasue I love it so Much!

4 June 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Scout,

Thank you for your kind review! We always strive to provide our customers with high-quality products and service, and we're so happy to hear about your positive experience. If you need anything else, please just let our team know!

Elsa x

Rated 5 out of 5 stars

Responsive and helpful.

Anna was very responsive and extremely helpful with my return/exchange. Bright Swimwear is focused on reducing their carbon footprint which means a lot in my eyes.

3 June 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Angelina,

Thank you for your kind message. We're so happy to hear about your positive experience with us and that Anna was able to help you with your concern. Please just let us know if you ever need any further assistance!

Elsa x

Rated 5 out of 5 stars

I order a small size in a bikini set

I order a small size in a bikini set, it was a beautiful suit but just a tad too small. i emailed about an exchange and they replied within 24 hours offering to send me a medium and let me keep the old one as well. i wish all exchange processes were this easy. thank you bright swimwear!!

4 June 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Ava,

Thank you for your kind review! We always strive to provide our customers with high-quality products and service, and we're so happy to hear about your positive experience. If you need anything else, please just let our team know!

Elsa x

Rated 5 out of 5 stars

Great customer service!

I ordered 2 small bikinis from Bright Swimwear for the first time about a week ago and received my order yesterday. Everything came exactly as ordered! After trying them on I realized I was gonna need medium sized tops instead of small so I messaged them and they got back to me within 24 hours and straightened everything out easily and quickly. Their customer service is great! Products are also exactly as advertised.

3 June 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Kayla,

Thank you for your kind review! We always strive to provide our customers with high-quality products and service, and we're so happy to hear about your positive experience. If you need anything else, please just let our team know!

Elsa x

Rated 5 out of 5 stars

Excellent quality - Very helpful

I ordered three different swimsuits and I was very impressed with the quality of the material. They fit perfectly, except for one that I accidentally ordered in the wrong size.

I contacted customer service to arrange an exchange, and they responded very quickly and were extremely helpful. To my surprise, they even let me keep the swimsuit in the wrong size as a gift.
I’m now looking forward to receiving the correct size and wearing it.

Thank you very much for the excellent products and outstanding customer service!

1 June 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Sofia,

Thank you for your kind review! We always strive to provide our customers with high-quality products and service, and we're so happy to hear about your positive experience. If you need anything else, please just let our team know!

Elsa x

Rated 5 out of 5 stars

Great customer service


Suit fits very small, but they accepted to send a new version for free. Thanks !

3 June 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Axelle,

Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Love!!

Love my bathing suit and also great customer service, very straightforward and helpful! Sizing runs a little small but the exchange process was easy!

2 June 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Annalise,

Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Customer support is amazing!

Customer support is amazing!

1 June 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Rachel,

Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

Excellent customer service from Bright…

Excellent customer service from Bright Swimwear.
I recently needed to arrange a return and was fortunate enough to be assisted by Adele. From start to finish, she was professional, responsive, and genuinely helpful. She replied promptly to my emails, clearly explained the process, and made what could have been an inconvenient experience completely straightforward.
In an age where good customer service can be hard to find, Adele's efficiency and friendly approach stood out. It's clear that Bright Swimwear values its customers and has a strong support team behind the brand.
A big thank you to Adele for making the process so seamless. Based on this experience, I would happily shop with Bright Swimwear again and would recommend them to others.

28 May 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Janna,

Thank you for your kind message. We're so happy to hear about your positive experience with us and that Adele was able to help you with your concern. Please just let us know if you ever need any further assistance!

Elsa x

Rated 5 out of 5 stars

I contacted customer service with an…

I contacted customer service with an exchange request and was assisted by an incredibly kind and responsive associate. This is easily one of the best swimsuit brands I’ve experienced.

28 May 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Vivian,

Thank you for your kind words and feedback! Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

Rated 5 out of 5 stars

I love the swimsuits and the team was…

I love the swimsuits and the team was very kind! I got the wrong size and the team was super nice and responsive in working out my exchange!

25 May 2026
Unprompted review
Bright Swimwear logo

Reply from Bright Swimwear

Hi Savannah,

We're so glad to hear that you feel this way. Our team is always happy to help! If you need any further assistance, please just let us know. Have a Bright day!

Elsa x

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