My issue was handled quickly, politely, and effectively. The technician resolved my issue via video chat, sent the appropriate product free of charge, which resolved my issue (I live in an area with i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer support people were great. They were very knowledgeable and helpful. Your call service needs some work. I tried using your call back system with limited success, I did receive a call... See more
I LOVE my Breville Barista Pro that I’ve had for a few years. Recently it started to make an intermittent loud noise during grinding. Called customer service. They connected me via a video link and qu... See more
I’ve always had really positive interactions with customer support, which I personally find hard to encounter now days. It’s genuinely why I will keep choosing Breville in the future - I love their pr... See more
Company details
Information provided by various external sources
Breville is based in Sydney, Australia with the US office located in Los Angeles. We design and engineer kitchen tools to deliver commercial quality performance that look great and are easy to use. We are passionate about listening to what obstacles the home chef encounters and creating a simple solution.
Contact info
19400 S Western Ave, 90501, Torrance, United States
- 3107553097
- productreviews@brevilleusa.com
- breville.com
4.2
Great
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Fast response in replacing faulty device
24 June 2026
Very helpful
25 June 2026
You didn't even answer my questions
23 June 2026
Reply from Breville
Your feedback is appreciated, and we are sorry the email did not reach you as intended. We want to help get your service arranged and just need a little more information from you to do so. That email will be resent to you shortly so we can get things moving in the right direction.
Excellent customer service
Excellent customer service. We have multiple Breville appliances and we are very pleased with them.
24 June 2026
Customer service rep was great
Customer service rep was great. Our water tank is leaking and Breville is sending us a replacement.
17 June 2026
I need a QR code to return/exchange the defective toaster. I got a notice my case is closed.
I need a QR code to return by UPS the toaster to have it replaced brvcause it’s defective. No QR cod is inn the email i got to send the toaster for replacement.
22 June 2026
Reply from Breville
Your feedback is appreciated, and we are sorry the code did not reach you initially. A code was sent automatically when your order was set up, and we have just resent that email with the code included. If you do not see it in your inbox, it is worth checking your junk or spam folder as it can sometimes end up there. Please do not hesitate to reach out if you need any further assistance.
Simple and efficient process
Agent was efficient and courteous. She diagnosed the problem and placed my parts order and added another item that I requested. I appreciated the secure way of payment process allowing me to pay online vs repeating verbally credit card information over the phone.
The parts arrived within 3 days (despite the 7 - 10 business day expectation that I was given).
17 June 2026
Excellent Customer Service
Prompt callback. Remembered my profile and model. Very knowledgeable about my model. Resolved my issue quickly. Very professional and pleasant. Sent me the small part I needed complementary.
24 June 2026
Very helpful and generous
Very helpful and generous in sending me what I needed to solve a small issue with my espresso machine.
17 June 2026
Very helpful and patient people
Very helpful and patient people! A strong willingness to help the customer so they can enjoy the product.
8 May 2026
Agent was very helpful
Agent was very helpful. The product arrived as planned. It was free!
Will buy Breville again
17 June 2026
Took care of the issue and they…
Took care of the issue and they delivered the part fast.
24 June 2026
The operator on the phone was extremely…
The operator on the phone was extremely helpful. She sent the information I requested. I purchased on line. Jug was delivered on time I damaged. No complaints about thus service & product.
HOWEVER, I have been BOMBARDED WITH EMAILS ASKING ME FOR A REVIEW. I DON’T HAVE TIME TO KEEP ANSWERING EMAILS SUCH AS THESE. You would hear from me if I did not like the product or service- PlEASE STOP SENDING!!!
17 June 2026
No communication
No communication, gave you all in the information in the form no reply, I won't be buying another Breville appliance ever
24 June 2026
Reply from Breville
Thanks for your review. We do show that an email was sent to you June 1st, requesting troubleshooting/information, but unfortunately did not receive a response. Our system automatically closes cases with no incoming response after a few weeks. We’ll be happy to resend that to you momentarily to get your case moving forward again.
The team were very prompt and…
The team were very prompt and friendly,gave them the information and they were straight on to it the best customer service I've ever experienced keep up the good work 👏. Cheers jim 👍
24 June 2026
She was so helpful and patient with me…
She was so helpful and patient with me and was very thorough. Shw is a jewel!!!!
23 June 2026
Great service good report easy to…
Great service good report easy to understand and listened
24 June 2026
Support from Breville is fantastic
Support from Breville has always been fantastic. Reaching a customer service provider is easy, they are extremely knowledgable, and they have resolved the issue every time.
23 June 2026
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