My issue was handled quickly, politely, and effectively. The technician resolved my issue via video chat, sent the appropriate product free of charge, which resolved my issue (I live in an area with i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer support people were great. They were very knowledgeable and helpful. Your call service needs some work. I tried using your call back system with limited success, I did receive a call... See more
I LOVE my Breville Barista Pro that I’ve had for a few years. Recently it started to make an intermittent loud noise during grinding. Called customer service. They connected me via a video link and qu... See more
I’ve always had really positive interactions with customer support, which I personally find hard to encounter now days. It’s genuinely why I will keep choosing Breville in the future - I love their pr... See more
Company details
Information provided by various external sources
Breville is based in Sydney, Australia with the US office located in Los Angeles. We design and engineer kitchen tools to deliver commercial quality performance that look great and are easy to use. We are passionate about listening to what obstacles the home chef encounters and creating a simple solution.
Contact info
19400 S Western Ave, 90501, Torrance, United States
- 3107553097
- productreviews@brevilleusa.com
- breville.com
4.2
Great
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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No communication
No communication, gave you all in the information in the form no reply, I won't be buying another Breville appliance ever
24 June 2026
Reply from Breville
Thanks for your review. We do show that an email was sent to you June 1st, requesting troubleshooting/information, but unfortunately did not receive a response. Our system automatically closes cases with no incoming response after a few weeks. We’ll be happy to resend that to you momentarily to get your case moving forward again.
The team were very prompt and…
The team were very prompt and friendly,gave them the information and they were straight on to it the best customer service I've ever experienced keep up the good work 👏. Cheers jim 👍
24 June 2026
She was so helpful and patient with me…
She was so helpful and patient with me and was very thorough. Shw is a jewel!!!!
23 June 2026
Great service good report easy to…
Great service good report easy to understand and listened
24 June 2026
Support from Breville is fantastic
Support from Breville has always been fantastic. Reaching a customer service provider is easy, they are extremely knowledgable, and they have resolved the issue every time.
23 June 2026
Professional
Professional, very courteous, efficient, customer oriented. Went above and beyond to respond to request! I am a fan of!
18 June 2026
Faith was a total pro
Faith was a total pro and explained what I was doing wrong in the kindest way. A great Breville emissary.
23 June 2026
The customer service agent
The customer service agent, listen to my concerns and solved the problem
23 June 2026
the customer service lady that I spoke…
the customer service lady that I spoke with listened to me and very promptly set about fixing the issue by arranging a replacement pan.
No fuss no argument, the lady just looked after her customer in a friendly, polite and professional manner.
23 June 2026
She was very polite and easy to deal…
She was very polite and easy to deal with. Fixed my issue without fuss.
16 June 2026
Excellent Triage and Support
Customer support team did an excellent job triaging the issue. Once the root cause was discovered they were quick to initiate a seamless replacement process.
16 June 2026
Excellent customer service
Jessica listened to my issue and found the best way to deal with it.
23 June 2026
Superior ability to listen to the…
Superior ability to listen to the problem and clearly instructed how to resolve issue.
Bravo for performance.
23 June 2026
He was helpful and offered additional…
He was helpful and offered additional details to help me out.
23 June 2026
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