My issue was handled quickly, politely, and effectively. The technician resolved my issue via video chat, sent the appropriate product free of charge, which resolved my issue (I live in an area with i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer support people were great. They were very knowledgeable and helpful. Your call service needs some work. I tried using your call back system with limited success, I did receive a call... See more
I LOVE my Breville Barista Pro that I’ve had for a few years. Recently it started to make an intermittent loud noise during grinding. Called customer service. They connected me via a video link and qu... See more
I’ve always had really positive interactions with customer support, which I personally find hard to encounter now days. It’s genuinely why I will keep choosing Breville in the future - I love their pr... See more
Company details
Information provided by various external sources
Breville is based in Sydney, Australia with the US office located in Los Angeles. We design and engineer kitchen tools to deliver commercial quality performance that look great and are easy to use. We are passionate about listening to what obstacles the home chef encounters and creating a simple solution.
Contact info
19400 S Western Ave, 90501, Torrance, United States
- 3107553097
- productreviews@brevilleusa.com
- breville.com
4.2
Great
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Super helpful with getting the machine…
Super helpful with getting the machine registered and the agent even sent me a box of 4 descale solutions (which I didn’t have). Breville for the Win
25 June 2026
Terrible customer service
I asked that my case be reviewed by a supervisor. I didn't even receive a response! Only a note that my case was closed without a reply.
25 June 2026
Reply from Breville
We're sorry to hear of your experience. We would like the opportunity to review your case. You will receive an email shortly and we will be happy to help you from there.
No hassle return
No hassle, fast and easy. Was told next steps, information given was accurate and as promised.
25 June 2026
Very pleased that my blender was…
Very pleased that my blender was replaced under the 7 year warranty.
18 June 2026
Amazing service
Amazing service! she took care of my problem right away over the phone !no problems. I received my new TOASTER very quickly. I’m impressed.
17 June 2026
Ticket was closed without resolution?
25 June 2026
Reply from Breville
Your feedback is appreciated. We want to reassure you that a closed case is still fully accessible — you are always welcome to reply and we will be right there to help. Regarding your complimentary descaler order, it was shipped via UPS and tracking information was emailed to you. We are glad to let you know it is expected to arrive by end of day today. Should any concerns come up, please do not hesitate to reach out through that same case.
The issue with broken bean hopper not…
The issue with broken bean hopper not locking was resolved quickly by the customer support team and replacement part should be on the way. Thank you.
25 June 2026
Your support team resolved my problem…
Your support team resolved my problem with care, competence,& integrity. I really appreciated her support.The representative that resolved my problem was outstanding!
Thanks
24 June 2026
Cannot rave enough how amazing my…
Cannot rave enough how amazing my experience was with Breville Customer Service! The rep walked through trouble shooting my machine, determined it was broken and provided me a return label. Shortly after dropping off at UPS I received an email the new machine had shipped!
25 June 2026
took long to get replies but the wand…
took long to get replies but the wand in bubble water helped the problem so yay! could be useful to include that tip in future manuals!
18 June 2026
Missing accessory
The steam wand tip cleaning tool was not included with my espresso machine. Breville’s service was very helpful and nice on the phone. Breville will be sending me one soon at no charge.
25 June 2026
Duncan was very friendly and helpful
Duncan was very friendly and helpful. He took care of the problem quickly and efficiently. Thank you Duncan!
18 June 2026
I received an absolutely ridiculous…
I received an absolutely ridiculous response to my enquiry which demonstrated and confirmed that my enquiry was not actually read. When I tried to further communicate, I was ignored. When I opened a second enquiry, it was cancelled as a duplication. The mechanics of your support hub defy logic. When I called customer service on June 24, I heard a message that you were closed due to the holiday. I have no knowledge of any holiday. When I tried to contact via the chat, I was quite far away in the queue and quit.
24 June 2026
Reply from Breville
We’re sorry to hear that you’re experiencing this issue. Your previous cases were closed because there were multiple cases opened regarding the same concern, and a notification was sent regarding those closures. We apologize if you did not receive that communication.
Your current case number is R104947914, and we will continue assisting you through that case moving forward. We will be happy to assist you from there.
Exceptional customer service
Exceptional customer service. Breville worked with me on an issue I was having with my drip coffee maker and helped me resolve it all together. When you’re a customer of Breville, they make you feel like you matter and will do whatever it takes to resolve the issue. Customer for life!
25 June 2026
Efficient service
Efficient service. Only one issue, my surname is LORD, not LORDE as on the paperwork. My phone call was excellent with the member of staff, very helpful. Thank you.
25 June 2026
The help I received was provided by a caring professional person
The help I received was provided by a patient, professional person. She took her time, explained how to get the information and video she needed to make the proper diagnosis. The parts came quickly and the food processor is working now.
25 June 2026
Fast response in replacing faulty device
24 June 2026
Very helpful
25 June 2026
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