Bradfordexchange Reviews 

Ordered and never received any info on shipping or when the item would arrive. 2 months after I paid and ordered I cancelled it all as the items were expensive and never received. Still waiting on a refund!

I haven't ordered from Bradford exchange for a few years but have always received good quality items.
I'm excited to receive my purchases
Thank you.

Very decent with prices I don’t normally order from companies like this, but I am really into space and I had to get myself one of these can’t wait

I like the products no problem with that. What I dislike is the the delays and the lack of respect for time sensitivity.
Your customer service rep should also reach out to let client know when something is wrong to correct it immediately.

very easy online to order

The purchase and check out process was very smooth with no issues but then there came two separate pop ups both suggesting substantial discount and all I needed to do was click on them to accept. The first looked suspicious so I did not touch it and just as I was reading the second my Norton Service warned me that a malware had just been placed on my computer. Long story short both pop ups contained malware and after approximately an hour of Norton working to find, identify and disable the malware it said my computer was safe.

If the folks at Bradfordexchange are not aware of these pop ups which contain malware that gets placed on personal computers than I am sadly disappointed in their service. Thankfully I have great software protection otherwise my computer would not be compromised. Follow up would be appreciated.

Easy to shop with an abundance of beautiful options.
Easy to find what we were looking for!

Order was cancelled even know i already paid, was told didn’t receive payment and yet i was reimbursed of the payment I already made back today 🤔 something not making sense

I ordered 2 personalized items on September 7, 2025. One item was received in December but the other was never delivered. Another item ordered on December 7, 2025 was delivered on May 12, 2026. A third item ordered on March 2, 2026 was received on May 16, 2026. No tracking information was ever provided. The items themselves were well made, as advertised.

Excellent packaging and prompt delivery. Great product.

Very easy to order
Items are described nicely

Very easy to order

Two months to supply product.
Charged twice for 1 order.
Constant emails re other products.

Customer representative was good in my payment process. Knew how to process it.

I can't understand why delivery would take almost one and a half months. Also can't check the status of my order, which is also unacceptable.

Hi my name is Kenneth Rutherford and I am trying to get this item about montreal

Good products and if not satisfied returns are easy . I am a repeat customer and very satisfied with what I have received so far. There is always something for everyone a wide variety of collectibles. Shipping is reasonable and products meet my expectations . If not satisfied returns. Only complaint I have had is with subscriptions and not being notified if cancelled and no longer being fulfilled.

Was able to easily navigate site to find and then order and pay for the item we wanted.
Larry