Bradfordexchange Reviews 

9,050
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 868 reviews, reviewers had a great experience with this company. Customers consistently praise the beautiful and stunning products, noting the excellent quality and wide variety of items available. Many people find the online ordering process to be very convenient, quick, and easy to use, making their purchasing experience straightforward and comfortable. However, some customers also noted issues with order communication, such as not receiving email confirmations or updates after placing an order. Some reviewers experienced delivery delays, with items arriving later than expected or without tracking information. Additionally, a few people expressed confusion about how collections work or the origin of certain products.

What people talk about most

Product

Consumers find product to be positive, often praising the uniqueness, quality, and beautiful craftsmanship of... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant frustration... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers expressing satisfaction with... See more

Quality

Customers had positive experiences with quality, often praising the uniqueness and craftsmanship of the... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the website and app very easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love seeing all of these amazing items. Was super easy to purchase and check out. The only reason your fot 4 stars is i would like to know then the other items will come out when you buy a set that yo... See more

Rated 4 out of 5 stars

Once again there was a jump in price from the initial introduction page to the payment page. However I do want the memorial coin and hope that a percentage goes to the vets.

Rated 4 out of 5 stars

The Canada Day earrings ordered did not arrive in time for Canada Day or a 50th birthday celebration on July 1st. Emails were received with order confirmation and updates to packaging and eventually s... See more

Rated 4 out of 5 stars

I’m looking forward to seeing it when it arrives. I’m a little disappointed that the total change once I clicked to purchase. I wish the true total came up before I purchased. I probably would have ch... See more



Company details

  1. Hobbies & Crafts

Information provided by various external sources

Find Canadian collectibles, jewelry and home decor, including NHL collectibles, collector plates, figurines and music boxes from the Bradford Exchange Canada.


Contact info

3.9

Great

TrustScore 4 out of 5

9K reviews

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3.9

All reviews

(9,050)

879 reviews in the last 12 months

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Rated 1 out of 5 stars

I cannot remember my password to check…

I cannot remember my password to check on my order! I have tried without success to get this by selecting the option on your website! It tells me constantly that it is sending me a link but to no avail no matter how many tries I have made. I have checked the email and it is correct! Will I actually get what I paid for????

15 May 2026
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Reply from Bradfordexchange

I am sorry for the issues you had with our website! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna

Rated 3 out of 5 stars

Products are very cheap in quality

Products are very cheap in quality. They do not stand behind their product nor do they take the extra step in client relations.
Be careful if you try to buy an extended warranty as they will offer lifetime but only honor 1 year. Delivery system does not have any tracking. Not sure why I come back to them...

2 May 2026
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Reply from Bradfordexchange

I am sorry you are not happy with your order. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna

Rated 3 out of 5 stars

This is the first time I have ordered…

This is the first time I have ordered anything and am disappointed that there seems to be an added charge that my credit card company has flagged as a “fraud alert”.I-have not received confirmation of my order just this survey. I still don’t know exactly what the cost of my order is. If this does not change right away I will not order from you again.

26 May 2026
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Reply from Bradfordexchange

I am sorry to learn of your experience! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna

Rated 1 out of 5 stars

Bradford Exchange rip off I just received a second coin I did not…

I just received a second coin I did not order and was charged for without notice or consent. This type of 'subscription' tactics to increase sales is despicable. Hoping people won't notice or can't be bothered to return.
This was a one time retirement gift for someone. Noone is interested in whatever other coins are in this collection and I will never order another item from this company. I will be contacting them tomorrow and am not looking forward to whatever inconvenience is in store to rectify this situation.

26 April 2026
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Reply from Bradfordexchange

Hello, I am sorry for the misunderstanding! This collection is advertised as a subscription. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Gillian

Rated 5 out of 5 stars

The site was easy to navigate

The site was easy to navigate. Ordering was very simple and straight forward. I liked that they were able to give me a preview of what the engraving looked like before order was placed. Prices are reasonable.

24 May 2026
Rated 1 out of 5 stars

Billed twice and double shipped.

Billed twice and double shipped.

31 March 2026
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Reply from Bradfordexchange

Hello, I am sorry for your experience! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea

Rated 3 out of 5 stars

I received a few emails letting me know…

I received a few emails letting me know that I may have forgotten to place my order that was in my cart.
Now that I have placed my order, I haven’t received an email confirming my order so wondering if it was successful?Seems like priority is for notifications are there before you order and then not after you order? Hmmm…

21 May 2026
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Reply from Bradfordexchange

Hello, I am sorry for your experience! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea

Rated 1 out of 5 stars

I've asked for my debit card to be…

I've asked for my debit card to be charged the remaining balance on Friday the 15th and it still hasn't been charged. I called a few times, and they give me the same speech that it will be charged soon. My son's grad is on Saturday and I still haven't received his gift yet. Im really frustrated and I don't think I'll be ordering through you guys again.

22 April 2026
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Reply from Bradfordexchange

Hello, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you! -Sadie

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