Bradfordexchange Reviews 

Your Company offers fine quality jewelry and other merchandise. the only disappointment I have is not being able to purchase multiple pieces of jewelry

It is ridiculous that the 'shipping & handling' fee is doubled when a single order for 2 items. You grab 2 identical pieces from the shelf and ship them together ... doubling the fee is unreasonable.

Easy platform to find gifts and for checking out

Easy to use app. Lovely items to purchase!

Too bad one cannot rate with negatives. This is a complaint about their so-called Canada operations and quite frankly, it seems this Company SUCKS!

This Company has got to be the poorest excuse for a Company EVER! They cannot properly allocate Customer Funds, The Cannot return letters sent via Canada Post, they cannot even be bothered to return simple email messages.

Seems they would much rather make excuses for items ordered and which they cannot ship! Send a dozen or so bills for money not owed to them and then just to really annoy a long-time Customer, they turn an account on which there is ZERO money owing to a Slime Ball Collection Agency!

When all this brought to their attention, they promise to resolve but don't bother to call back within the time limit given

If you have or have had similar issues with these clowns, we would love to hear from you!

PS: June 18th, 2026, 1:11 PM, Bradford Mgr.? Calls, my spouse gave him till 4:00 PM to resolve the matter. He said he would do his best. It is now1:3o PM, the following day and of course just like the zero replies we got to Email, Fax and Canada Post, there has been zero calls!

After posting this yesterday, I was invited by a party at Bradford to send them information pertaining to this matter. I did, by email this AM, send the info and a 2-page summary of events and asked for a reply to the email so I could at least be assured the got it., Guess what? N O T H I N G!

June 22nd, 2026, matter is somewhat resolved. At the very least they are calling off their collection maggots. BUT no real apology for ignoring messages sent by Canada Post, Email or fax which we here, find despicable! I WISH I had noticed that almost nothing they sell has any enduring value and much of it is not worth 50% of the selling price almost immediately after it is received. The ONLY good thing that comes from all this, is, I now know better.

Lastly, it took a complaint here on Trustpilot to get any movement at all, other than for empty promises. This, all by itself speaks Volumes as to how this organisation operates! Or doesn't!

Have always had good quality with anything I have ordered!!

I can'y tell

It was clear and simple to navigate my purchase.

Easy-to-use. Like the product and the price.

Charging $20 more when I don’t sign up for some pay method

I haven’t received my order yet.After numerous calls have been told to wait u til June 27 before anything will be done.
Not acceptable, this order was placed May 13, as a graduation gift for my granddaughter who graduated June 8 from Guelph university.
My first order with Bradford Exchange, probably my last.
Very unhappy with the answers I get from your company when I ask for help from you.
No tracking number, nothing forthcoming to track this order.

Previous purchases

I’m looking forward to seeing it when it arrives. I’m a little disappointed that the total change once I clicked to purchase. I wish the true total came up before I purchased. I probably would have changed my mind after seeing the extra charges and shipping.

Your products are done with a mastercraft’s hand! Very beautiful!

Love seeing all of these amazing items. Was super easy to purchase and check out. The only reason your fot 4 stars is i would like to know then the other items will come out when you buy a set that you collect 1 by 1.

Exquisite design too intricate to behold...

Product delivery time unacceptable. Still waiting for item ordered.
My perception of this whole outfit now is that I will receive an item that will be of inferior quality to what is pictured!

It was easy to order, other rings I have ordered have been beautiful and I trust the name 1000%!

Easy to use !! Fair price!