Love seeing all of these amazing items. Was super easy to purchase and check out. The only reason your fot 4 stars is i would like to know then the other items will come out when you buy a set that yo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Information provided by various external sources
Find Canadian collectibles, jewelry and home decor, including NHL collectibles, collector plates, figurines and music boxes from the Bradford Exchange Canada.
Contact info
United States
- bradfordexchange.ca
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love seeing all of the items you come out with
Love seeing all of these amazing items. Was super easy to purchase and check out. The only reason your fot 4 stars is i would like to know then the other items will come out when you buy a set that you collect 1 by 1.
May use AI-assist with repliesRead more
Product delivery time unacceptable
Product delivery time unacceptable. Still waiting for item ordered.
My perception of this whole outfit now is that I will receive an item that will be of inferior quality to what is pictured!

Reply from Bradfordexchange
It was easy to order
It was easy to order, other rings I have ordered have been beautiful and I trust the name 1000%!
I still have not received my order
I still have not received my order. Very concerned about this and would like to receive a response from Bradford Exchange as soon as possible. If not, I would like a refund on my ring purchase.
Thank you,
Rhonda Hjorth

Reply from Bradfordexchange
The parcel arrived much sooner than…
The parcel arrived much sooner than expected. That is great as it is a graduation present for our grandaughter and we will be able to give it to her at graduation rather than later.
COLLECTIONS…OH-OH
I’m a bit confused regarding the ‘COLLECTION’ descriptor in each item choice; henceforth, I had to remove the above-mentioned items for financial reasons, and await further items to complete my existing collection(s)
Easy order process and alot of products…
Easy order process and alot of products to choose from. Will check quality when I get it.
You are a general screwup and you ask…
You are a general screwup and you ask me to tell you how to improve. Do you not know your own business. This will never happen to us again.

Reply from Bradfordexchange
Misleading advertising
I ordered a coin I have been paying for coins because apparently it is a collection. I have not received coins that I have been charged for. I asked for a reveral you refuse. I asked for my order to be cancelled - not done. Your advertising is misleading and unfair to a consumer who has ordered products from you in the past without being victimized

Reply from Bradfordexchange
My daughter ordered a birthstone…
My daughter ordered a birthstone bracelet for me for Mother's Day, I received it in June and we could not see the names of my family and hardly the stones.. I want to exchange it for another one, while on the phone with customer service they said I could not exchange it I had to return it then re-order which again will take up to 4 weeks... yet the refund card you fill out asks if you would like a different item.. when I said that the guy insisted it was wrong and I had to return then reorder which is ridiculous!

Reply from Bradfordexchange
Very easy to follow instructions
Very easy to follow instructions, I hope the delivery is as smooth as the ordering. Thank you
I would give them less then 0 if i…
I would give them less then 0 if i could .I end up having to block bradford exchange from our account for attempting unauthorized payments and they billed me for items i returned then put in collections. The collection agency wasnt much better then them, The items were returned and they still wanted money. This happened in 2023 but it wont allow me to post it that year

Reply from Bradfordexchange
The Bradford Exchange is always easy to…
The Bradford Exchange is always easy to process an order and shipping is when they say it will be.
Dyan Cisar
I think charging shipping costs for…
I think charging shipping costs for each individual item is ridiculous! It should be just one flat shipping cost for all products together...even better, offer free shipping with a certain total purchased.

Reply from Bradfordexchange
Did not like the part that came after…
Did not like the part that came after order. Asks for my card number again and actually went to scam alert for my bank

Reply from Bradfordexchange
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

















