Bradfordexchange Reviews 

9,054
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 868 reviews, reviewers had a great experience with this company. Customers consistently praise the beautiful and stunning products, noting the excellent quality and wide variety of items available. Many people find the online ordering process to be very convenient, quick, and easy to use, making their purchasing experience straightforward and comfortable. However, some customers also noted issues with order communication, such as not receiving email confirmations or updates after placing an order. Some reviewers experienced delivery delays, with items arriving later than expected or without tracking information. Additionally, a few people expressed confusion about how collections work or the origin of certain products.

What people talk about most

Product

Consumers find product to be positive, often praising the uniqueness, quality, and beautiful craftsmanship of... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant frustration... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers expressing satisfaction with... See more

Quality

Customers had positive experiences with quality, often praising the uniqueness and craftsmanship of the... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the website and app very easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love seeing all of these amazing items. Was super easy to purchase and check out. The only reason your fot 4 stars is i would like to know then the other items will come out when you buy a set that yo... See more

Rated 4 out of 5 stars

Once again there was a jump in price from the initial introduction page to the payment page. However I do want the memorial coin and hope that a percentage goes to the vets.

Rated 4 out of 5 stars

The Canada Day earrings ordered did not arrive in time for Canada Day or a 50th birthday celebration on July 1st. Emails were received with order confirmation and updates to packaging and eventually s... See more

Rated 4 out of 5 stars

I’m looking forward to seeing it when it arrives. I’m a little disappointed that the total change once I clicked to purchase. I wish the true total came up before I purchased. I probably would have ch... See more



Company details

  1. Hobbies & Crafts

Information provided by various external sources

Find Canadian collectibles, jewelry and home decor, including NHL collectibles, collector plates, figurines and music boxes from the Bradford Exchange Canada.


Contact info

3.9

Great

TrustScore 4 out of 5

9K reviews

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3.9

All reviews

(9,054)

881 reviews in the last 12 months

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Rated 1 out of 5 stars

Product delivery time unacceptable

Product delivery time unacceptable. Still waiting for item ordered.
My perception of this whole outfit now is that I will receive an item that will be of inferior quality to what is pictured!

17 May 2026
Bradfordexchange logo

Reply from Bradfordexchange

Hello, I am sorry to hear that you have not received your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea

Rated 1 out of 5 stars

I still have not received my order

I still have not received my order. Very concerned about this and would like to receive a response from Bradford Exchange as soon as possible. If not, I would like a refund on my ring purchase.
Thank you,
Rhonda Hjorth

23 May 2026
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Reply from Bradfordexchange

Hello, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you! -Sadie

Rated 4 out of 5 stars

COLLECTIONS…OH-OH

I’m a bit confused regarding the ‘COLLECTION’ descriptor in each item choice; henceforth, I had to remove the above-mentioned items for financial reasons, and await further items to complete my existing collection(s)

11 June 2026
Rated 1 out of 5 stars

You are a general screwup and you ask…

You are a general screwup and you ask me to tell you how to improve. Do you not know your own business. This will never happen to us again.

30 May 2026
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Reply from Bradfordexchange

Hello, I am very sorry to learn of your experience! If you are in need of assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie

Rated 1 out of 5 stars

Misleading advertising

I ordered a coin I have been paying for coins because apparently it is a collection. I have not received coins that I have been charged for. I asked for a reveral you refuse. I asked for my order to be cancelled - not done. Your advertising is misleading and unfair to a consumer who has ordered products from you in the past without being victimized

31 March 2026
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Reply from Bradfordexchange

Hello, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you! -Sadie

Rated 2 out of 5 stars

My daughter ordered a birthstone…

My daughter ordered a birthstone bracelet for me for Mother's Day, I received it in June and we could not see the names of my family and hardly the stones.. I want to exchange it for another one, while on the phone with customer service they said I could not exchange it I had to return it then re-order which again will take up to 4 weeks... yet the refund card you fill out asks if you would like a different item.. when I said that the guy insisted it was wrong and I had to return then reorder which is ridiculous!

9 June 2026
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Reply from Bradfordexchange

Hello, I am sorry to learn you were disappointed with your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie

Rated 1 out of 5 stars

I would give them less then 0 if i…

I would give them less then 0 if i could .I end up having to block bradford exchange from our account for attempting unauthorized payments and they billed me for items i returned then put in collections. The collection agency wasnt much better then them, The items were returned and they still wanted money. This happened in 2023 but it wont allow me to post it that year

8 June 2026
Unprompted review
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Reply from Bradfordexchange

I am sorry for the unexpected charges! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna

Rated 2 out of 5 stars

I think charging shipping costs for…

I think charging shipping costs for each individual item is ridiculous! It should be just one flat shipping cost for all products together...even better, offer free shipping with a certain total purchased.

8 June 2026
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Reply from Bradfordexchange

I am sorry you aren't happy with our fees! Thank you for the feedback; I will be sure to pass it along. – Anna

Rated 2 out of 5 stars

Did not like the part that came after…

Did not like the part that came after order. Asks for my card number again and actually went to scam alert for my bank

6 June 2026
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Reply from Bradfordexchange

Hello, I am very sorry to learn of your experience! If you are in need of assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie

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