Poor customer service. Only offers exchanges or store credit. No refunds available. Would have to pay return shipping. Do not use them.
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Ordered wrist braces on 2 Feb 2017. Four weeks later still not received. Customer care not helpful very evasive. Blames everyone but itself. Wants to charge 25% cancellation fee. I should have rea... See more
On Line Talk = No Response Call on Telephone = No Answer, leave your # & they never call you back. Product descriptions misleading & over stated. Return Police Sucks. Better Service & prices from... See more
Ordered a knee brace and they sent a DIFFERENT manufacturers brace and wouldn’t allow me to return. Please read their policies about accuracy of descriptions. They can substitute products and don’t al... See more
1.2
Bad
75 reviews
Hasn’t replied to negative reviews
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Great service
Great service and quick shipping. Great company to work with.
13 February 2019
Unprompted review
On Line Talk = No Response
On Line Talk = No Response
Call on Telephone = No Answer, leave your # & they never call you back.
Product descriptions misleading & over stated.
Return Police Sucks.
Better Service & prices from other places.
25 June 2018
Unprompted review
Too big, always ordered the same
I ordered the "same" hernia belt now 3 times, it has always fit. I ordered it for Christmas (the same size and belt) it fell off it was so big. They wanted us to send it back, really? it's been in a groin? Not. I had to re-order a new one, again, with on exchange.
28 December 2017
Unprompted review
fast and easy
12 November 2017
Unprompted review
easy to search and place an order.
17 October 2017
Unprompted review
said free shipping and then charged me …
said free shipping and then charged me 4.99
21 September 2017
Unprompted review
Your ad said free shipping on purchases …
Your ad said free shipping on purchases over $25.00. What's up with the $4.95 charge?
4 September 2017
Unprompted review
Love You Guys!
31 August 2017
Unprompted review
My previous order was never delivered
My previous order was never delivered. Called customer support multiple times and each time I was put on hold and hung up.
19 August 2017
Unprompted review
the live help was great
10 August 2017
Unprompted review
easy to place order
4 July 2017
Unprompted review
Live Chat
I had to contact the Live Chat twice. Didn't answer questions I had. When you say, How can I help you, give the person some time to ask question. Don't leave them right away. May cause customer to go somewhere else.
26 June 2017
Unprompted review
Over all my online experience was good
Over all my online experience was good. I only have one issue with Braceplanet, the website said my order qualified for free shipping within the USA, however, I was still charged for shipping - I live in Iowa. Other than that, everything else was great. I have been looking for a knee brace for my two year old son, which is difficult because he is so small. I was grateful Braceplanet had such a wide variety of products and in sizes small enough even for my son.
1 May 2017
Unprompted review
Initial order
I have had no experience except what you offer and you offer what I was looking for
23 March 2017
Unprompted review
Finally found what I need to try!
I haven't received the item yet, but this is the first site I actually found something for the location of my hernia! I am a female colostomy patient so I need the right side, and left side not tight. This looks as if I could make it work. I can sew if needed, so I would rather order something I can adjust if necessary. No one else came even close! My hernia is completely painless and goes in when I lay down. I just want a little support.
18 March 2017
Unprompted review
Shopping
Found what I was looking for & check out was easy enough. Would like to rate this site & my experience AFTER I receive product! Makes more sense to me....
15 March 2017
Unprompted review
Terrible experience
Ordered wrist braces on 2 Feb 2017. Four weeks later still not received. Customer care not helpful very evasive. Blames everyone but itself. Wants to charge 25% cancellation fee.
I should have read Company reviews before ordering! If I had I wouldn't be in this predicament!
3 March 2017
Unprompted review
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