BPI Auctions Reviews 479

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, making the auction process smooth and straightforward. The customer service is frequently highlighted as excellent, with many people appreciating the quick response times and the personalized support received. However, some customers also noted issues with the product descriptions, mentioning instances where items were not as functional or complete as listed, leading to unexpected costs or unusable purchases. A few other people also felt that the company's "sold as seen" policy was too rigid and did not adequately address concerns about missing essential parts or inaccurate descriptions, especially for online bidders.

What people talk about most

Staff

Users describe positive interactions with staff. Customers frequently praise the team's helpfulness,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the prompt... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the helpfulness and... See more

Product

People report ambiguous experiences with product quality. While some customers praise the wide selection of... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve been using BPI Auctions for many years to both buy and sell woodworking equipment, and the service has always been excellent. We deal with Richard each time and can’t fault the support he provid... See more

Company replied

Rated 5 out of 5 stars

Bought a dinghy but can't seem to get it sent to me as contact with seller difficult. Seller eventually contacted and item supposidly sent to bpi's warehouse, awaiting some news next week This is no... See more

Company replied

Rated 5 out of 5 stars

It's never an easy process liquidating your lifetimes project but the lads at BPI have been awesome. I've just listed all the kit with Kev too, smashing chap, 😁 understanding and totally professional... See more

Company replied

Rated 5 out of 5 stars

Mr Ryan Clark was so helpful after i had won bids as i could not get there in time for collections due to my work hours and since it was a 3hr drive from where i am based. Mr Clark took my request int... See more

Company replied


Company details

  1. Auction House

Information provided by various external sources

BPI Auctions are a market leader of online asset disposal and have a proud history of success. Our performance is measured in many ways but our first core value is a simple one; We believe every customer deserves to be treated like our number one client.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

479 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Thank you Carol Allen for your help in…

Thank you Carol Allen for your help in getting the item after the collection date.

26 March 2025
Unprompted review
BPI Auctions logo

Reply from BPI Auctions

Hi Shahida

Thank you for your 5* review, we really do appreciate it. I will also pass on your feedback to Carol.

Kind regards
Jo
The BPI Team

Rated 5 out of 5 stars

Had an absolutely fantastic experience…

Had an absolutely fantastic experience with BPI Auctions! Everything was verified and handled professionally, making the whole process smooth and stress-free.

A huge thank you to Cal for going above and beyond—helping carry items and offering great advice along the way. Laura was absolutely fantastic, sorting out shipping efficiently and making sure everything was in order. And Claire has been amazing over the phone, always helpful and friendly, and it was great to finally meet her in person when she assisted me with an item I was enquiring about.

The whole team has been outstanding—friendly, professional, and genuinely great to deal with. Highly recommend BPI Auctions!

26 March 2025
Unprompted review
BPI Auctions logo

Reply from BPI Auctions

Hi Umut

Thank you for your 5* review, we really do appreciate it. I will also pass on your feedback to Claire, Laura & Carl.

Kind regards
Jo
The BPI Team

Rated 5 out of 5 stars

Professional and Helpful

BPI Auctions have been very professional and helpful, particularly Carol Allen whom I dealt with recently

24 March 2025
Unprompted review
BPI Auctions logo

Reply from BPI Auctions

Hi Craig

Thank you for your 5* review, we really do appreciate it. I will also pass on your feedback to Carol.

Kind regards
Jo
The BPI Team

Rated 5 out of 5 stars

I called BPI to inquire about an auction item I bought

I called BPI to inquire about a purchase I made three weeks ago and Carol Allen went out of her way to assist me. She had to investigate and promised to feedback by email and she stood by her promise.
Much appreciated!

26 March 2025
Unprompted review
BPI Auctions logo

Reply from BPI Auctions

Hi Saviours

Thank you for your 5* review, we really do appreciate it. I will also pass on your feedback to Carol.

Kind regards
Jo
The BPI Team

Rated 5 out of 5 stars

Superb service from start to finish

Superb service from start to finish , everything was explained clearly , also answered my questions reference costs and postage really well and easy to understand , thank you for a easy transaction .

19 March 2025
Unprompted review
BPI Auctions logo

Reply from BPI Auctions

Hi James

Thank you for your 5* review, we really do appreciate it.

Kind regards
Jo
The BPI Team

Rated 5 out of 5 stars

First class service

First class service, easy to work with and follow up and communication from Carol was excellent.

20 March 2025
Unprompted review
BPI Auctions logo

Reply from BPI Auctions

Hi Steve

Thank you for your 5* review, we really do appreciate it. I will make sure your feedback is passed onto Carol.

Kind regards
Jo
The BPI Team

Rated 5 out of 5 stars

good to deal with

I buy and sell equipment and have started buying through BPI Auctions It was good to hear from Sarah Liddle on the phone who now i know i have a contact and to say Sarah was very helpful and pleasant to talk to. Its good to have a contact. Thanks Andrew Richardson

18 March 2025
Unprompted review
BPI Auctions logo

Reply from BPI Auctions

Hi Andrew

Thank you for your 5* review, we really do appreciate it. I will make sure your feedback is passed onto Sarah.

Kind regards
Jo
The BPI Team

Rated 5 out of 5 stars

Nice'n'Easy

David Cummings and Molly Osborne make the whole process seamless from start to finish, from uploading images to final invoicing to settlement - Nice'n'Easy.

20 March 2025
Unprompted review
BPI Auctions logo

Reply from BPI Auctions

Hi

Thank you for your 5* review, we really do appreciate it. I will make sure your feedback is passed onto David and Molly.

Kind regards
Jo
The BPI Team

Rated 5 out of 5 stars

Great to deal with and very friendly…

Great to deal with and very friendly and efficient company to work with, especially Katherine Lawson who has been extremely professional and helpful!

20 March 2025
Unprompted review
BPI Auctions logo

Reply from BPI Auctions

Hi DF

Thank you for your 5* review, we really do appreciate it. I will make sure your feedback is passed onto Katherine.

Kind regards
Jo
The BPI Team

Rated 5 out of 5 stars

Clare was super polite and extremely…

Clare was super polite and extremely helpful.

20 March 2025
Unprompted review
BPI Auctions logo

Reply from BPI Auctions

Hi Ben

Thank you for your 5* review, we really do appreciate it. I will make sure your feedback is passed onto Claire.

Kind regards
Jo
The BPI Team

Rated 5 out of 5 stars

A Professional hands on auction…

A Professional hands on auction company, fully staffed by an expert team, they are always on hand especially Rebecca whom responds instantly to inquiries or sales.

19 March 2025
Unprompted review
BPI Auctions logo

Reply from BPI Auctions

Hi John

Thank you for your 5* review, we really do appreciate it. I will make sure your feedback is passed onto Rebecca.

Kind regards
Jo
The BPI Team

Rated 5 out of 5 stars

Had a great experience with BPI

Had a great experience with BPI, they helped us auction some of our freezer units and cannot fault them in any way. Very good with communications and always kept us up to date with any progress throughout the auctions. Molly was very informative and was a huge help with the selling of our units, Thank you Molly.

Want to mention the exceptional service I had from David as well - From start to end David was our first point of contact and never failed to help out when needed, Thank you David.

20 March 2025
Unprompted review
BPI Auctions logo

Reply from BPI Auctions

Hi Mason

Thank you for your 5* review, we really do appreciate it. I will make sure your feedback is passed onto Molly.

Kind regards
Jo
The BPI Team

Rated 5 out of 5 stars

Great team of people to work with and…

Great team of people to work with and we have used BPI now for a number of years and would thoroughly recommend them, Rebecca who looks after our account does a fantastic job.

20 March 2025
Unprompted review
BPI Auctions logo

Reply from BPI Auctions

Hi Richard

Thank you for your 5* review, we really do appreciate it. I will make sure your feedback is passed onto Rebecca.

Kind regards
Jo
The BPI Team

Rated 5 out of 5 stars

There was no question BPI Auctions…

There was no question BPI Auctions deserves 5 stars, professional, excellent customer service from start to finish. Katherine Lawson is an absolute credit to the team.

19 March 2025
Unprompted review
BPI Auctions logo

Reply from BPI Auctions

Hi Sharon

Thank you for your 5* review, we really do appreciate it. I will make sure your feedback is passed onto Katherine.

Kind regards
Jo
The BPI Team

Rated 5 out of 5 stars

Quick responses

Quick responses, good engineering understanding,

19 March 2025
Unprompted review
BPI Auctions logo

Reply from BPI Auctions

Hi Alistair

Thank you for your 5* review, we really do appreciate it.

Kind regards
Jo
The BPI Team

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