RWB Auctions Reviews 337

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, helpfulness, and friendly demeanor, making the entire process smooth and pleasant. People frequently highlight the excellent service, noting its efficiency and the ease of the overall experience, from valuations to the auction process itself. Many consumers are also very satisfied with the products offered and the competitive pricing, including reasonable commission rates and clear cost structures. The user experience is often described as superb, with many appreciating the straightforward and well-organized approach. However, some customers were not happy with certain aspects, such as final prices feeling a little steep due to added charges, or issues with postage costs which they felt were excessive. A few reviewers also mentioned concerns about the speed of the auctioneer, finding it to be painfully slow, and a small number of people expressed dissatisfaction with how items were described or valued, particularly regarding potential damage or achieving scrap value for valuable items.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, friendliness,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professional,... See more

Product

Reviewers highlight positive aspects of the product. Customers praise the clear and appropriate photographs... See more

Price

Clients share positive opinions on price, often highlighting honest and fair pricing, competitive fees, and... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe their interactions... See more

Based on these reviews

Rated 5 out of 5 stars

Gordon came to give a talk to our W.I. He was very knowledgeable and gave us a wonderful insight into life as an auctioneer and most importantly how to avoid falling victim to scammers , the pitfalls... See more

Company replied

Rated 5 out of 5 stars

Great experience! I bid remotely and the communications with them were consistently excellent. Yes, final prices with added charges can appear a little steep but most auction rooms have, sometimes sha... See more

Company replied

Rated 5 out of 5 stars

I needed to sell 4 motorbikes. From the start, sending photos, accepting the valuation, collecting the bikes and putting them up for auction, to the end when all items were sold I have nothing but pr... See more

Company replied

Rated 5 out of 5 stars

First time buyer from an RWB auction. I rang up beforehand regarding delivery and received friendly advice. The antique item I bought was extremely well packaged and arrived promptly. The packaging... See more

Company replied


Company details

  1. Auction House

Written by the company

A brand new and modern provincial auction house, located in the heart of Royal Wootton Bassett. We specialise in antiques, jewellery, fine art, coins, militaria and much more. Sellers can consign their items for exceptionally low fees, which are some of the lowest in the UK. Buyers Premium is 22% + VAT. On sale days, you can bid in person in our modern air-conditioned auction rooms, or through our website. Our on-site Bistro, Quercus, is open for brunch, lunch and evening meals and great coffee. We offer free car parking to visitors and we have 3 EV charging points. Note: You must register your car with reception to avoid receiving a parking charge.


Contact info

4.8

Excellent

TrustScore 5 out of 5

337 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Scammers

First and last time using these donkeys.
(1)They take photos of the items to hide any damage.
(2) they manipulate the photos to make it appear there is more than one item available.
(3) I have used numerous auctions over the years and if the items are faulty this is mentioned in the description but nope.
(4) wouldn't take the items back but more than happy to put them back up for sale. Yeah I bet you are for the commissions lol.

Scammers!

10 March 2026
Unprompted review
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Reply from RWB Auctions

Hello Gavin,

Thank you for taking the time to leave a review. We take all feedback seriously and looked into your comments straight away.

Having thoroughly checked our records, including our bidder registrations across Easy Live Auction and The Saleroom, as well as our full customer database, we cannot find any record of you as a buyer, seller, or registered bidder with RWB Auctions at any point.
We would never want a genuine customer to have had this experience, which is exactly why we investigated so carefully. However, we are confident that we have not had any dealings with you, and we believe this review may have been intended for a different auction house.

There are a number of auction businesses in our region, and we are occasionally confused with others in the area. If you are able to double-check who you transacted with, we would encourage you to raise your concerns directly with the correct business, as they will be best placed to help you.

If you believe you have dealt with us and we have somehow missed your details, please do get in touch with us directly at office@rwbauctions.com or call us on 01793 840777 and we would be happy to investigate further.

Kind regards
Kelly

Rated 5 out of 5 stars

Having dealt with RWB Auctions and…

Having dealt with RWB Auctions and having found them very professional, friendly, knowledgable and easy to deal with, when being asked to consigne a 43 year collection of Militaria for sale then I had no hesitation in calling on RWB. We are now looking forward to the 'Kevin Taylor Collection' penciled in for 27th May. Thank you guys for your hard work (over 2 days) clearing the collection. Anyone interested in any militaria should make a note of the date!

18 March 2026
Unprompted review
Rated 5 out of 5 stars

From my first phone call to get a…

From my first phone call to get a valuation right through to receiving the funds from the auction I found RWB to be very polite and professional in their approach. I would certainly recommend contacting them and I will use them again when I have more things to sell.

4 February 2026
Unprompted review
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Reply from RWB Auctions

Hello Ian

We’re delighted to hear that you had a positive experience, from your initial enquiry through to receiving your funds.

Providing a polite and professional service is very important to us, so your feedback means a lot.

Best wishes
Claire

Rated 5 out of 5 stars

Very professional and helpful, staff

The staff were very professional and helpful. The photographs of the items were clear and appropriate.

Their communications were clear, timely and never excessive.

I'm already planning to use them again.

4 March 2026
Unprompted review
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Reply from RWB Auctions

Hello HW

Thank you for your wonderful review! We will pass your kind words onto our photographer and team.

It is also great to hear you are already planning to use us again and we look forward to seeing you soon.

Best wishes
Claire

Rated 5 out of 5 stars

I needed to sell 4 motorbikes

I needed to sell 4 motorbikes. From the start, sending photos, accepting the valuation, collecting the bikes and putting them up for auction, to the end when all items were sold I have nothing but praise for the excellent service they offer. They have simplified the auction process so you know exactly what your costs will be.
Highly recommended.

4 March 2026
Unprompted review
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Reply from RWB Auctions

Hello Jeanette

Thank you for your fantastic review! We are really pleased to hear that you found the whole process smooth and straightforward and that all motorbikes sold!

We truly appreciate your recommendation and the 5 stars!

Best wishes
Claire

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience. I arrived with bags of "things" that I did not know whether they were valuable, real gold or worth selling. Gordon was so helpful, didn't make me feel ignorant and advised me what to do do with all the items. Advised what to "melt" what to auction. Really enjoyed my visit to the office and Kelly made me very welcome. Great, honest prices as well.

12 March 2026
Unprompted review
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Reply from RWB Auctions

Hello Barbara

Thank you for your lovely review. We are so pleased Gordon was able to guide you clearly and make you feel at ease.

We will pass your kind words on to Gordon, Kelly and the team and hope to see you again soon!

Best wishes
Claire

Rated 4 out of 5 stars

A good experience

I’ve used RWB Auctions a few times now with mixed results. However, I’ve always felt that the different auctioneers are respectful of me and the items I’ve wanted to sell and they’ve been helpful and knowledgeable. I will definitely use this service again.

4 March 2026
Unprompted review
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Reply from RWB Auctions

Hello Hills

Thank you for your continued support and we will share your lovely comments with our auctioneers!

We look forward to assisting you again in the future.

Best wishes
Claire

Rated 5 out of 5 stars

Great for buying and selling

We have both sold and bought items with RWB although more of the buying - can’t resist the temptation of great buys of historic items! Always found the staff and experience fantastic

4 March 2026
Unprompted review
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Reply from RWB Auctions

Hello Stan

We’re so pleased that you have enjoyed both buying and selling with us, and that our team have made each visit a positive one.

Those historic treasures can be hard to resist too!

Best wishes
Claire

Rated 5 out of 5 stars

Easy to deal with.

Easy to deal with auction both with online bidding and later direct communication.
My winning item was delivered next day after confirming all details and was packed well.
Very friendly and professional.
Many thanks.

5 February 2026
Unprompted review
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Reply from RWB Auctions

Hello Matthew,

Thank you for your kind review. We are pleased everything went smoothly and your item arrived quickly.

Best wishes
Claire

Rated 5 out of 5 stars

RWB Auctions a professional and easy experience

Have been using RWB Auctions for sometime now and they continue to provide a professional easy experience. From buying on line to collecting. The staff are always easy to deal with and you are you seen very quickly.

4 February 2026
Unprompted review
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Reply from RWB Auctions

Hello Mike

Thank you for your kind review and for your continued support of RWB Auctions.

We are really pleased to hear you find the process easy and our team helpful. We look forward to seeing you again soon! :)

Best wishes
Claire

Rated 5 out of 5 stars

Quick and easy auction selling with RWB auctions.

RWB auctions have recently sold a variety of my household items, silver and jewellery in three different auctions. The complete process of estimating,selling and payment was easy, quick and efficient and I am happy with the sale prices achieved. I will certainly sell with RWB auctions again.

4 February 2026
Unprompted review
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Reply from RWB Auctions

Hello Tony,

Thank you for your kind review. We’re delighted to hear that you were happy with the results achieved.

We truly appreciate your continued trust in us and look forward to assisting you again in the future.

Best wishes
Claire

Rated 5 out of 5 stars

Excellent service

Excellent service, very helpful staff, nothing is too much trouble and always get good advice.

23 February 2026
Unprompted review
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Reply from RWB Auctions

Hello Lesley,

Thank you for your review and 5 stars!

We are happy you had an excellent service from us!

Best wishes
Claire

Rated 5 out of 5 stars

Excellent, professional service

Excellent, professional service. Friendly and informative valuations. All items were eventually sold over three auctions. Seamless bank payments. Altogether a very positive experience. Thoroughly recommend RWB Auctions

18 February 2026
Unprompted review
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Reply from RWB Auctions

Hello Ian,

Thank you very much for your kind review. We’re really pleased you had a positive experience with us and that everything ran smoothly from valuation to payment.

We truly appreciate your recommendation and your support!

Best wishes
Claire

Rated 5 out of 5 stars

Can I just say what fantastic service…

Can I just say what fantastic service this Auction house gives,I purchased an item from them in last weeks sale and the service they have give has been second to none,from answering questions regarding item to organising p&p at very reasonable rates it really does give the online buyer real confidence in bidding,thankyou to all involved keep up the great work!
Thanks Sean Mccarron

12 February 2026
Unprompted review
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Reply from RWB Auctions

Hello Sean

Thank you very much for your lovely review.

Our team works hard to provide clear communication, helpful support, and fair postage rates, so it’s wonderful to know this gave you confidence when bidding.

Best wishes
Claire

Rated 5 out of 5 stars

Best Auction House in UK!!

Recently asked Gareth & his team to have a look at an item for me, their advice was invaluable. I entered the item into auction and was happy with the result and with the excellent fees charged. Greta service as usual.

14 January 2026
Unprompted review
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Reply from RWB Auctions

Hello John

We are pleased to hear that Gareth and the team were able to provide valuable advice and that you were happy with the auction result and our fees.

It is also lovely to hear you think we are the best auction house in the UK!

Best wishes
Claire

Rated 5 out of 5 stars

A really positive 1st experience of selling at auction

A really positive 1st experience of selling at auction from valuation to pre and post sales. The Staff were knowledgeable, helpful and friendly throughout. A special mention for the staff whose role it is to communicate with sellers, they were excellent. I enjoyed watching the auction on line, I found it fascinating and have watched another RWB auction since, which has given me some great tips for the future.

10 November 2025
Unprompted review
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Reply from RWB Auctions

Hello Polly

Thank you for your kind review. We’re really pleased to hear you had such a positive first experience selling with RWB Auctions and that our team supported you well throughout the process. We will pass your comments on!

Best wishes
Claire

Rated 5 out of 5 stars

Excellent service

Excellent service

14 January 2026
Unprompted review
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Reply from RWB Auctions

Hello Vahid

Thank you for leaving 5 stars!! We are pleased you received an excellent service from us.

Best wishes
Claire

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