BOXRAW Reviews 1,619

Amazing quality, amazing service will definitely be ordering again. Could not recommend enough

Love the product I bought however there was a manufacturing error which the company then replaced straight away after proof was shown, which is great customer service hope the replacement doesn’t have the same issue.

Good quality and designs. Really happy with my order and the customer service .

Excellent customer service ,excellent product highly recommended!!!!

I live in the Netherlands and have bought t-shirts here, among other things. They look nice, but one t-shirt broke after just one wear. The shirt cost €20. Returning it was a hassle, including filling out a customs form for shipping to the United Kingdom. The return cost: €22. So, more than the cost of the product. Three months later there is sitll no response or money back. Warning to everyone: don't buy stuff at Boxraw!

Great quality clothes, my partner has had pieces that I brought him years ago and the quality is still the same, none of the print has faded and the hoodies still feel soft. Delivery is always quick and packaged lovely.

Material feels comfortable and can move around comfortably. Definitely worth the price!

The product was good and stylish

These guys are simply on another level. That’s my second order with them and I’m impressed. Stuff is top quality and they really care for customers, always in touch if you have any problem. Definitely more than happy

I’ve been buying from BOXRAW for the past few months and I’m absolutely loving the Tunero range. Love the colours, the attention to detail and especially the way it sits on my body being a big and tall heavyweight! Look forward to getting a few more things when they’re back in stock

Ordered on 18th of December with "guaranteed delivery before Christmas" as a gift for my son. It's now the 4th January and the tracking information still says "we're expecting it" even though it's marked as shipped.

I've sent multiple emails requesting an update, replacement or refund but seem to be getting nowhere. I am receiving delayed responses but it's all "we're waiting to hear back from the courier"

Now the 7th and not had a reply to emails since new years eve. Disgraceful customer service!

It's now 14th January, still no delivery of my order! Had an email reply on 9th Jan stating that they'd dispatch a replacement if I didn't receive anything within 24hrs. It's now 14th I've had no reply, response and still on sign of my order! £72 and I've nothing to show for it.

On 16th January I was offered "store credit or goods to the same value" as my order was now out of stock and couldn't send a replacement.

I declined and asked for a refund to my original payment method. I then get a reply saying that the internal investigation with the courier is still ongoing meaning they can't issue a refund and it could take another 60 days to conclude, even though no attempt to deliver the order has been made and Royal Mail still say they haven't received the item.

I've ended up going through my credit card company and got the money back that way.

Absolutely disgraceful customer service!

I've had delivery issues before/lost items as everyone does but all have either been replaced promptly or refunded.

This lot have been absolutely shameful and to have to go through my credit card company to get my money back is extremely worrying! Signs of a struggling business and you maybe into losing money if they fold.

Just not good enough I'm afraid. Absolutely awful customer service and the ignoring of emails is extremely worrying!

Avoid!

I am writing this to warn all potential international customers, especially those in the rapidly growing Chinese boxing community, about the shocking lack of professionalism from BOXRAW.
I placed order #US2196311 during the Black Friday sale. It has been over a month, and the items have never arrived due to a total logistics failure. Despite multiple attempts to contact their support team, I have been met with nothing but "radio silence."
To BOXRAW Management: I DO NOT accept a refund.
Under the UK Consumer Rights Act 2015, you have a contractual obligation to deliver the goods I paid for. Refunding the original amount now would cause me a financial loss, as I would be unable to repurchase these items at the Black Friday discounted price. I demand an immediate re-shipment via a reliable courier (DHL/FedEx).
A Warning Regarding the Chinese Market:
I am an influential member of the Chinese boxing community. BOXRAW is trying to build a premium image in China, but this "scam-like" experience—taking money and then ignoring the customer—will not go unnoticed.
If this is not resolved within 7 days, I will be forced to share the full details of this failure (including screenshots of the ignored emails) on Xiaohongshu (RED), Weibo, and Douyin. The Chinese boxing market is massive, and word of mouth is everything. I will ensure every gym owner and boxing enthusiast in China knows that BOXRAW does not honor its deals or respect its customers.
The immeasurable damage to your brand’s reputation in China will far outweigh the cost of simply fulfilling my order.
I will only update this review once I have a valid tracking number for my re-shipped items.

Amazing product fits just as described amazing quality and fits just as in description

♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️

Erb and the company were very quick to respond and very kind!

Best sport brand to work with. Also customer service helps with all questions definitely recommend to every one !

I can’t comprehend why it’s so hard to get in contact with anyone from this company. I have messaged them multiple of times regarding returning my item and they keep ignoring me. This has happened twice now where I message them multiple of times and they just don’t respond it’s awful! Save your money and don’t waste your time on this company.

In a world where customer support often feels impersonal and time-consuming, it was refreshing to have a genuine human-to-human interaction. The issue was handled professionally and promptly, which made the experience stand out. Special thanks to Erb for the excellent support.

Order #US2201223 - Run a mile and avoid this company at all costs!!! Purchase made on 7th January, order took 20 working days and didn't make the Christmas day delivery. Problematic as it was a gift.

After the delay I had emailed and requested a refund, they customer service department went silent and haven't heard back since.

This companies customer service is by far one of the worse I have encountered, and I've had some bad ones.

$300.00 out of pocket, but that's okay, I'll log a chargeback with my credit card provider, and take legal action if necessary.

Boxraw is, without any doubt, the best boxing brand I have ever used.
The quality of the equipment is outstanding — from the materials to the finishing details, everything is designed for performance, durability, and comfort.

What truly sets Boxraw apart is that their gear is clearly made by boxers, for boxers. You feel it immediately in training: perfect fit, excellent support, and a real understanding of the physical and mental demands of boxing. Whether it’s training, sparring, or high-level preparation, Boxraw delivers at every level.

Beyond the products themselves, the brand represents discipline, excellence, and respect for the sport. Wearing Boxraw is not just about style — it’s about identity, mindset, and standards.

As a boxer and coach, I can confidently say that Boxraw has become my reference. I fully trust this brand and highly recommend it to anyone serious about boxing.

Simply the best boxing brand on the market. 🥊🔥