Box of Hugs London Reviews 

2,551
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 415 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products and the thoughtful, varied selection of items. Many appreciate the excellent service, noting the ease of ordering and efficient communication. The delivery service is frequently highlighted for its promptness and reliability, ensuring gifts arrive as expected. People highlight the joy and positive emotional impact these thoughtful gifts have on recipients. The ability to personalize boxes or choose from a wide range of unique items is a significant draw, making each gift special. Many customers frequently express their intention to use the service again, demonstrating high satisfaction and loyalty.

What people talk about most

Product

People report positive experiences with product, often expressing delight and satisfaction with the items... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the promptness... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, reliability, and... See more

Order

Customers report positive experiences with the ordering process, finding it smooth, easy, and straightforward... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always lots of choices on the website which is easy to navigate. Great gifts to suit everyone's choices and budgets. Quick communication of order confirmed and send by date. Kept me informed rig... See more

Company replied

Rated 5 out of 5 stars

Love the letterbox hugs - always nice little goodies - especially the socks :) - and lots of variety to choose from. Makes a change from the standard bottle of fizz (although you can get those too!) P... See more

Rated 5 out of 5 stars

I have ordered maybe 5 or 6 Boxes of Hugs over the last few years as I live in Western Australia, with family in the UK, so has been easier to send from a British online company. Every single one h... See more

Rated 5 out of 5 stars

We had a 'build your own' box made up for our daughter who was about to start her exams. So many lovely items to choose from, all excellent quality and packed up in a fabulous box. Delivery just as ex... See more

Company replied


Company details

  1. Gift Shop

Information provided by various external sources

Send hugs by post to cheer someone up with a gorgeous 'Box of Hugs’. A great alternative to flowers, these thoughtful hug in a box gifts are full of treats and a personalised card to let someone know you're thinking of them. Next Day delivery available!


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.9

All reviews

(2,551)

417 reviews in the last 12 months

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Rated 4 out of 5 stars

My daughter loved her box of hugs

My daughter loved her box of hugs, the products are so cute. The only disappointment was the delivery. I thought it would have got to her some as I had paid extra money for it to be delivered faster. I am in Australia though so maybe the time difference mucked that up?

8 June 2026
Rated 5 out of 5 stars

Perfect way to say “thinking of you”:

I have both received and gifted “hugs”; a great way of sending a personalised “thinking of you” message when you can’t deliver an IRL hug. Fab selection of quality gifts to pick from, beautifully packaged and delivered on time.

8 June 2026
Rated 5 out of 5 stars

Fast and accurate

Fast and accurate. Great package to lift my son's spirits during gruelling exam week...he's 25 and kept his 'hugs' penguin with him!

1 June 2026
Rated 5 out of 5 stars

What a great idea

What a great idea. I received one as a gift when recovering from surgery and it really lifted my spirits.
I bought one as a thank you and my friend burst into tears of happiness when she received it.
Lovely family run business 💯 will be supporting you 👏🏻

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Lovely as a present

I ordered this as a present for my sister, and she absolutely loved it! I think it's so great you can personalise your little gift box!

5 June 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hi Lisanne,
Thanks so much for your review. We're so glad your sister loved her box of hugs!
Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

Great way to send a gift

Such an easy process to work through - choosing the box and all the gifts you want to include in your gift. Lovely and extensive array of items to choose from.
Great delivery service too.

5 June 2026
Rated 5 out of 5 stars

Great gift instead of flowers for a…

Great gift instead of flowers for a change. Was happy to be able to choose items to include. The recipient loved their box of hugs which arrived on time. Happy customer 😊

3 June 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hello Meagan,
Thank you so much for your lovely review. We're so pleased to hear that the recipient loved their box of hugs!
Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

The box was very well crafted and…

The box was very well crafted and delivered as per the instructions mentioned. All the food items were of high quality as well as the plushies i bought for my girlfriend

27 May 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hello Anay,
Thanks so much for your review, we're so pleased you were happy with the items in your gift!
Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

This was so much cheaper than sending…

This was so much cheaper than sending something from Australia,even with the conversion difference. Great choices & just the right cards,all got delivered. Great experience & service

26 May 2026
Box of Hugs London logo

Reply from Box of Hugs London

Thank you so much for your review. We're so pleased we can send your hugs on your behalf when you are overseas! We hope the recipient loved their box of hugs!
Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

Quality gift options and speedy…

Great quality gift options and speedy delivery. The communication gave me confidence that my son’s gift would arrive on time. Highly recommend.

1 June 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hello Cindy,
Thanks so much for your review, we're really pleased that you were happy with your order. We hope your son loved his box of hugs!
Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

Great communication

Great communication, excellent selection

1 June 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hello Kym,
Thanks so much for your positive review. We're really pleased you were happy with your experience!
Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

Order a box gift all the way from New…

Order a box gift all the way from New Zealand, how easy, delivery quickly.
Perfect

1 June 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hello Helen,
Thanks so much for such a lovely review. We're so pleased we can send your gifts on your behalf when you are overseas and hope the recipient loved their box of hugs!
Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

Choice of gifts are lovely

Choice of gifts are lovely, fast reliable delivery.

1 June 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hello Kelly,
Thanks so much for your great review. We're really pleased you were happy with the choice and delivery!
Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

Great Company

Great service! Great communication! I would definitely use them again.

29 May 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hi Nathan,
Thanks so much such a great review. We're really pleased you were happy with your order and hope the recipient loved their box of hugs!
Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

The whole experience from purchase to…

The whole experience from purchase to delivery was excellent. A very quick delivery. Totally satisfied, would definitely use Box of Hugs again.

28 May 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hello Karen,
Thanks so much for your review, we are so pleased you were happy with your experience and hope your recipient loved their box of hugs.
Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

Amazing company beautiful gift great…

Amazing company beautiful gift great pricing fast delivery would highly recommend

28 May 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hello Gayle,
Thank you for your review, we're so happy that you were pleased with your order and hope we can help you again in the future!
Best wishes
The Box of Hugs team xoxo

Rated 5 out of 5 stars

Box of Hugs, look no further, they’re brilliant…

Such a very special business, Anna, Sophie and Lucy, lead by great example. Their Box of Hugs is my constant ‘go to’ when sending unique, good quality, heartfelt gifts.
They’re a joy to work with, nothing is too much. Highly recommend. Mrs L, Suffolk

28 May 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hello Gina,
Thank you so much for your lovely review! Thank you so much for all of your repeat business, it means a lot to us!
From all of the Box of Hugs Team xoxo

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